Manager: Sports & Leisure

Our Sports & Leisure at Fancourt, is now accepting applications for a Sports & Leisure Manager someone who has drive and passion for the industry, with the ability to work under pressure and stay calm in difficult situations.
We consider the following as essential:
Qualifications & Experience:
Grade 12 or equivalent, coupled with first aid training,
A Sports Management and/or Pre-Primary Diploma will be an added advantage,
A valid drivers license,
A minimum of 2 years experience working in a gym or sports club or golf club environment will be required,
Thorough understanding of golf (the rules, etiquette, training, equipment, related service, etc.) & facilities management,
MS Office (Excel, Word, Outlook, PowerPoint) skills and experience.
Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):
Plan, manage, and grow every aspect of the resorts centres and service/product offerings dedicated to sports, leisure, kids club and health & fitness,
Ensure that all facilities are maintained to set legal and industry standards,
Co-ordinate daily Sports & Leisure, and Kids Club operations,
Oversee teenagers and guest activities while displaying excellent customer service skills,
Maximize profitability and efficiencies of the Sports & Leisure department and making sure it tracks against the targets and budgets,
Recruit, train and develop staff,
General staff management and performance management,
SHEQ HIRA management requires daily attention to potential hazardous situations when children are utilizing facilities unsupervised or supervised under the care of the Kids Club staff,
General administrative duties including stock takes and ordering of stock for Sports & Leisure and pool and pool loungers
Ensure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;
Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor reports,
Ensure special requests for child care (special needs, babysitters, etc. are met.
The ideal candidate will be able to successfully demonstrate the following skills & abilities:
Time management and ability to organise, plan, and prioritise work,
Interpersonal skills and relationship building,
Effective verbal and written communication skills and ability to communicate across all levels,
Resilience, reliability and ability to pay attention to detail,
Problem solving,
Friendly and guest centric.
Adverse working conditions:
Must be prepared to work weekends & Public holidays,
Must be prepared to work shifts.
If you believe you have suitable experience and qualifications, please apply online.

Application Process:
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