Technical Team Lead

Adapt IT (Pty) Ltd has a vacancy for a Technical Team Lead. This role will report into the Senior Manager: Technical Services. The purpose of this position is to manage the operational requirements of the technical team, project management of technical projects and align service delivery in the support space with the desired service levels.

We are looking for an innovate and talented individual, who has a passion to make a difference in a dynamic environment as part of our efficient and enthusiastic team.

Primary Responsibilities for the Role

Team Leadership

• Manages resources through providing guidance, mentorship, and support to aid team members to meet support and project commitments.
• Provides status reporting inclusive of but not limited to utilisation plans, SLA performance, project updates, process improvements and team initiatives
• Perform resource and operational management of the team to ensure team members are highly utilized and efficient.
• Conducts and provides input to the performance appraisals of team
• Motivates and inspires team members
• Assist with succession planning
• Ensure compliance with governance frameworks

Project Management

• Drives the delivery of technical projects (internal and external)
• Performs Project management to ensure that the appropriate governance and compliance are followed.
• Assist with the compilation of quotes, WBSs, PRDs and sign off documents as required.
• Works with the technical team to extract project plans.
• Performs resource scheduling and planning
• Works together with the Technical Administrator to ensure that projects are completed on time, within budget and with the appropriate level of quality.
• Performs the function of a Project Owner for internal team Projects.
• Serves as the primary resource on larger and more complicated projects providing other team members with the necessary documentation that can be followed to implement the project.

Service Delivery

• Proficiency in leading both physical and virtual teams
• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• Exceptional customer-facing skills
• Report compilation and analysis
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

Desired Skills, Experience and Qualities:

Education & Qualification

• Relevant tertiary education (BSC or similar)
• PMP (or similar Project management certification)
• ITIL certification will be advantageous

Relevant...