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Service Assistant
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2 years ago4968 views
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General Details
Location:
Advertised By:Agency
Company Name:Recruitment Matters
Job Type:Full-Time
Description
Our client is looking for a Service Assistant to join their team.
Duties and Responsibilities:
- Assist the Services Lead and Services team in all areas of administration as directed and required.
- Loading of all deposits and direct payments
- Product-related query handling - investigation, reporting and feedback
- Reconciliations where required
- Registrations of new companies, customers and potentially suppliers
- Administration behind contracts and agreements
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Assist with placement of orders, refunds, or exchanges when required
- Advise on company information
- Omnibus & FICA Management
- Ad hoc Duties as required from time to time
Skills:
- Self-management
- Attention to detail
- Integrity and Honesty is non-negotiable
- Reliability and dependability
- Customer service focus
- Good interpersonal and communication skills especially telephony skills
- Strong work ethic
- Fast learner
Qualifications:
- High School Diploma or qualification equivalent
- Additional courses in relevant fields will be advantageous
- 3 - 4 years proven experience in a similar role
- Excellent organizational skills
- Ability to complete tasks on time with minimal supervision
- Able to work mornings, evenings, and weekends as needed
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTU1NjY0MDY3P3NvdXJjZT1ndW10cmVl&jid=375291&xid=2955664067
Id Subtitle 1013749372
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Recruitment Matters
Selling for 2+ years
Total Ads40
Active Ads40
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