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Customer Service Agents Durban
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General Details
Location:
Advertised By:Agency
Company Name:A and C Staffing Solutions
Job Type:Full-Time
Employment Equity:EE/AA
Description
Customer Service Staff Needed Durban
Must be Matriculated
Well Spoken
Ability To read and write fluently
Customer Service Experience and advantage
Training Will Be Provided
Salary Negotiable
Email CV to apply@andcstaffing.co.za
Id Subtitle 1277971932
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QNinety Nine
Selling for 3+ months
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Active Ads3
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Desired Experience & Qualification
Gr 12/ MatricProficient computer literacy on MS Work, MS Excel, MS Outlook, MS Power Point, design software and company related software systemsMarketing Diploma/ business administration diploma on NQF level #5 or equivalent in a Sales/ Service related industry preferableExperience within a customer/ service-related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution or marketing material in a managerial role.
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Comprehensive understanding of the laundry/ production processComprehensive understanding of services/ products that the company deliversComprehensive understanding of the supply and demand chainBasic understanding of tender and proposal processesBasic understanding of legal implications and requirements regarding service level agreements and service contractsComprehensive understanding of marketing strategies, marketing media, targeted marketing and marketing processesBasic understanding of documentary requirements during submission of proposals and tendersAbility to communicate, both verbally and written, clearly and accurately in EnglishAbility to produce clear and concise written correspondence in the form of letters and emailsAbility to call on clients/ customers, build sound relationships and resolve customer queries and complaints efficiently and effectivelyAbility to successfully market all existing and new services to existing, new and potential clients/ customersAbility to design (where applicable), implement and maintain stock and stock control systemsAbility to coordinate and oversee any new installations or amendments to existing installations at clients/ customersMust have own transport to visit clients, make deliveries to clients/ customers, pick up deliveries from clients/ customersAbility to correctly complete credit/ vendor applications and do invoice reconciliations when required to resolve client/ customer complaintsMust have a valid drivers licenseAll other related duties
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JOB PURPOSE
Assists in planning and implementing pursuit of strategic opportunities forBusiness Insurance, by cultivating client relationships or other commercialrelationships and identifying new markets for Business Insurance products orservices.
RESPONSIBILITIES
Business DevelopmentCustomer Relationship Development / ProspectingCustomer Needs ClarificationSell Customer PropositionsSales Opportunities CreationCustomer Relationship Management / Account ManagementCustomer Relationship Management (CRM) DataOperational CompliancePersonal Capability Building
BEHAVIORAL COMPETENCIES
Customer FocusDrives ResultsCommunicates EffectivelyInterpersonal SavvyManages ComplexityPersuadesCollaboratesBeing Resilient
SKILLS
Customer-Focused ApproachUnderstands Customer NeedsBuilds RapportVerbal CommunicationPolicy and proceduresCommercial AcumenNegotiates TacticallyCloses EffectivelyKnows the Buying InfluencesManages Customer IndifferenceStrengthens Customer ConnectionsEffectively Presents Solutions
EDUCATION
General EducationMatric/SAQA Accredited Equivalent (Essential)Full FAIS accreditation (150 credits) (Essential)RE 5 (Essential)RE 1 (Advantageous)
EXPERIENCE
General Experience
3-6 years industry and commercial experience
ADDITIONAL INFORMATION
*SAQA Accredited Equivalent - it is the onus of the applicant to provide TIH andits subsidiaries with certified evidence that their qualification(s) meet theequivalent NQF level required for this role at time of application.*Financial Sector Conduct Authority (FSCA) competency requirements: FAISrecognised qualifications / Regulatory Examinations / Class of BusinessCertification and / or CPD according to your DOFA (where applicable). As aregistered Financial Service Provider, we are mandated to ensure that all ourrepresentatives are and remain fit and proper at all times. By applying for thisrole, you consent to having your relevant qualification and or accreditation orconfirm that you are working towards meeting the competency requirements. Youfurther consent to the relevant information being verified.
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