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Customer Relationship Officer
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1 year ago3666 views
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General Details
Description
Our FMCG client based in Durban is currently looking to employ an experienced Customer Relationship Officer; to drive sales and deliver a excellent customer experience.
Don't miss out - awesome career opportunity.
Requirements:
- Computer literate – Excel, Word, Outlook
- Good command of English language
- Good interpersonal skills, effective communication and selling skills, problem solving, ability to build and maintain great working relationships.
- Attention to detail, focus, self-disciplined, self-managed and strong work ethic
- Minimum qualification: Grade 12
Responsibilities:
SALES:
- To drive sales through regular telephonic contact, sales and required service levels of specific key accounts.
- To ensure turnover achievement by soliciting sales.
- To process orders and placement thereof with the relevant suppliers.
MEMBER MANAGEMENT:
- To ensure all requests, queries, and other opportunities from members, suppliers and other internal divisions are dealt with efficiently.
- To ensure the timely dissemination of critical information.
- To ensure the service and different value-added services we offer our members are delivered in an excellent manner.
SALES ADMINISTRATION:
- To manage and negotiate the deal request process.
- To complete the required administration and controls efficiently and accurately.
- Process all orders on the system according to the Company standard
Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTY0ODE4NjUxP3NvdXJjZT1ndW10cmVl&jid=1409921&xid=3564818651
Id Subtitle 1159067250
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To ensure the accurate and timeous accounting and reconciliation of company transactions and the production of the company’s monthly financial and management accounts by ensuring that all input documents are complete, accurate, correctly coded and authorized.
PRIMARY RESPONSIBILITIES FOR THE ROLE
Responsible for the procurement process, reconcile suppliers account and ensure payments are doneReconciles balance sheet and ensure outstanding items are cleared timeouslyMaintains general ledger accounts by reconciling accounts receivable detail and control accounts; prepare accounts payable ledgersSecures financial information by completing database backups, keeping informationIdentify, manage, report and resolve any issues/potential risks that areQuality of continuous stakeholderQuality of documentationEnsure all deliverables are accompanied by good analysis of itemsBuild relationships with people that help you
QUALIFICATION AND EXPERIENCE REQUIREMENTS
Grade 12Bcom Accounting degree/ related degree
SKILLS
Attention to
ATTRIBUTESa) Personal Attributes and Qualities
Excellent communication skills (written and verbal).Good interpersonal skills - liaise with suppliers, clients, stakeholdersGood verbal and written communicationGood planning and organisational skills
b) Business Acumen
Collaborative teamFinancialGood ability to assimilate data into valuableGood ability to priorities and
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Our client is looking for a financial controller with excellent administrative and analytical financial skills to join their team.
Responsibilities:
Taking responsibility for the planning and execution of financial duties and projects of a company.Preparing financial statements, reports, and forecasts for the business to ensure financial stability.Drafting budgets, income statements, balance sheets, tax returns, and reports requiredManaging the risks involved in the financial activities of the business.Estimating short and long-term financial objectives by setting performance targets.Compiling financial reports and supervising month-end processes.Drafting procurement processes and signing off on purchase orders.Evaluate the financial performance of the organisation and measure returns on investments.Providing training to staff members regarding financial processes.
Requirements:
A bachelors degree /diploma in Bcom/finance, accounting, or a related field3 Experience in the manufacturing sector
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The Ideal Candidate must be avaialble to start immediately.
Minimum requirements for the role:
The successful candidate must have a Matric with good attention to detail.Previous experience having worked as a Receptionist managing the reception as well as having strong administration duties is essential for the role.Computer literacy is essential with good working knowledge of Microsoft packages ( Excel)The successful candidate must have excellent written and verbal communication skills as well as time management, organisational and customer services skills.Must have excellent telephone skills and polite telephone manner.Must be able to multi-task by listening and taking notes whilst working under pressure.Must always be presentable, professional and courteous.Must be a team player and be able to work in a fast-paced environment.Previous experience having worked on pastel is preferred but not essential as the company is happy to train the person.
The successful candidate will be responsible for:
Attending to walk-in clients and visitors, greeting them with a positive and helpful attitude and directing them appropriately.Handling queries and complaints via phone, email and general correspondence.Answering the switchboard in a professional manner, and transferring and routing calls as necessary.Taking and ensuring that messages are passed to the appropriate staff member on a timely basis.Receiving, sorting, distributing and handling all queries received.Managing and ordering office supplies such as stationery, factory PPE, water machine top ups, cleaning supplies and keeping inventory of stock.Performing office administrative duties.Receiving orders via mails, messages or phone calls and capturing it into the order book.All other related duties
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Job Description/Duties:
Client Relationship Management: • Developing trust relationships with a portfolio of major clients. • Develop and sustain relationships with customers that brings income to the company. • Acquiring thorough understanding of key customer needs and requirements. • Expanding relationships with existing customer needs and requirements. • Ensure correct product and services are delivered to customers in a timely manner. • Resolve issues and problems faced by customers and deal with complaints to maintain trust. • Use company resources to develop and implement strategic solutions to achieve key clients’ long-term goals. Sales: • Play integral part in generating new sales that will turn into long-lasting relationships.Reporting: • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Employee Management: • Employee recruitment.• Onboarding and induction of new employees.• Training and development. • Employee relations. (Discipline in the workplace)• Performance management.• Employee wellness.• Employee motivation.
Other:• Communicating and collaborating with advertising, design, marketing, sales, and logistic departments to ensure keyclients’ needs are met. • Attend trade shows and marketing events as required.
Minimum Requirements:
Qualifications:• Grade 12 (Matric).• Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or related field.
Experience:• Minimum of 5 years’ experience in similar positions- in FMCG environment. • Proven experience as an Accounts Manager.• Experience in sales and providing solutions based on customer needs.
Knowledge: • Proficient knowledge and experience in Microsoft Office. • CRM software.
Skills: • Ability to analyze data and sales statistics. • Strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels. • Excellent organizational skills. • Strong negotiation and leadership skills. • Able to manage multiple key accounts withoutcompromising on the quality of services provided.
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Recruitment Consultant
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.
Job Summary
Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
Key responsibilities
Write adverts and post on various platformsImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements and Qualifications
2+ years end to end recruitment experienceProven track record in meeting high candidate deliverycontactable references
Working Hours
Monday to Friday 8am to 5pmFlexible due to Operational requirements
Salary – R 6000 to R 8000 plus lucrative placement incentive
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3136941773?source=gumtree
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