Reception Manager

Purpose of the Job:
Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
Key Performance Areas include:
Assisting with Club Administration when necessary
Cash management
Communication with members and staff
Managing of Receptionist
Monitoring of access and overrides for staff and members
Reception stock control
Resolving member complaints
Training of Receptionist
Experience & Competencies Required:
Ability to motivate staff and lead by example
Advanced levels of administrative accuracy
Display friendly and efficient qualities that reflect the Planet Fitness way
Display uncompromising levels of honesty and integrity
Have excellent communication skills and be able to liaise at all levels
Intermediate PC skills
Must be able to work shifts
Possess high level energy levels
Previous experience within a front desk or welcome desk position added advantage
Proven track record in managing staff, planning, organising, conflict handling and problem solving
Have reliable transport