Field Service Manager - Lydenburg

*Reference: JHB001204-CL-1* This market leader requires the expertise of an experiences Field Service Manager with a Trade qualification and in-depth knowledge of the underground mining industry.  Strong communication and leadership skills with the ability to work under pressure is essential. REQUIREMENTS: * Qualified in relevant trade (Diesel Mechanic/Heavy Earthmoving Equipment Mechanic etc) with minimum of 5 years’ experience * Minimum three years’ Field Service experience with a proven track record * Minimum 5 years’ Management experience * Face drill and roof bolter experience * In-depth knowledge of underground mining industry * Hydraulic & Electric systems knowledge * Computer Literate (Word, PowerPoint and Excel), with the ability to compile reports with graphs, charts etc. * Preventative maintenance experience would be an added advantage * Strong supervisory and management skills * Entrepreneurial skill and ability to think outside the box * Valid driving licence * Good communication skills and fully bilingual. * Ability to work under pressure and to accept accountability for performance of Field Service Representatives. * Customer service orientated and liaison. * Selling skills – to sell field service work e.g., engine services, component repairs, line boring etc. * Strong leadership skills * Ability to work independently  * Responsible for the meeting of deadlines and targets. * Driven, results orientated with strong time management, prioritization and organizational skills. * Must be willing to work in a team and with various stake holders. * Must be able to work well under pressure. * Accurate, detail orientated and technical. * Quick thinker and good problem solver. * Systematic and structured. DUTIES AND RESPONSIBILITIES * Manage field service team to provide optimum customer service * To ensure that all Company equipment and machines, in the designated area allocated, are properly maintained by establishing a good relationship with the responsible customer’s personnel * Assist in goal setting, skill enhancement and performance reviews activities for field service staff * Conduct monthly inspections and audits on the machines * Provide on the job guidance and training to the customer’s designated mechanics and operators as and when required * Provide estimates and make suggestions on future maintenance, repairs and equipment needed for customer’s machines to the Aftermarket Sales Manager on a monthly basis * Maintain safety standards and comply with the Company’s safety instructions and requirements at all times * Report processes or personnel that contravene safety, environment standards and practices * Ensure company policies and procedures are followed by the team members * Machine Audits: * Assessing the general conditions of the customers’ machines, identify required spare parts, follow through on quotation up to finalization.  * Over Inspection: * General visual examination o