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IT - SUPPORT SERVICE TECHNICIAN (LEVEL 1) R20 000
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Description
A position of an IT Support Desk Services Technician has become available in our organisation. The Tier 1 Service Desk Technician position’s primarily responsibility is to provide first level support to SFT employees. Additionally this position will perform routine network systems maintenance. Work items range from desktop support to routine network administration.
* IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers (internal) as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
* Support Queue
* Accept cases from the support queue
* Remotely assist clients with support needs
* Clearly communicate status on problems as well as resolution
* Clearly document all tasks
* Computer Repair and Maintenance
* Virus/Malware issues
* Network scanning/printers
* Desktop application and operating system management
* Installation, configuration and troubleshooting
* Network connectivity
* Wired
* Wireless
* DHCP
* Subnets
* VLANs
* Smartphone management
* Active sync
* New user setup
* Troubleshooting
* iPhone, iPad, Android systems
* End user email management
* Email bounce back troubleshooting
* SPAM services
* Webmail
* User management
* Microsoft Active Directory and Exchange
* Add/Change/Delete
* Network file permissions
* Create distribution lists
* Security Group concepts
* Backups
* Management of customer backup software
* Remote Backup Solutions
* Local Backup Solutions
* Restore files including VSS previous version restores
*Additional Duties and Responsibilities:*
* Fast turnaround of requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Minimum 3 years relevant experience working as an internal support resource
* Two-year degree, or active pursuit of a two-year degree
* MCP certification in desktop Operating System software required within the first three months of employmen
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