Customer Service Agent Wanted

24 days ago617 views
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General Details
Location:
Sandton, Johannesburg
Advertised By:Agency
Company Name:Career Net
Job Type:Full-Time
Employment Equity:EE/AA
Description

Our client in the Financial Industry is seeking a Customer Service Agent with a call-center background in client service and retention. This position will be based at their HQ in Sandton.


SALARY: R18K per month cost-to-company.


Duties:
  • Manage a large number of incoming calls.
  • Generate red alerts and escalation to management within a reasonable time frame.
  • Building sustainable relationships and trust with customers through interactive communication.
  • Obtain accurate valid and complete information by using the correct tools supplied.
  • Meet customer team targets.
  • Keep records of customer interactions, process customer complaints and file documents.
  • Follow communication procedures, guidelines, and policies set by the Company.
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
  • Follow up and ensure the case is resolved within the time frame.
  • Go the extra mile to engage with the customers to resolve their complaints.

Requirements:
  • Matric or higher tertiary qualification
  • Minimum 2 years in similar role
  • Read, Write and Speak English
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skill and active listening
  • Excellent communication skills

Kindly email your CV, together with copies of your ID, academic qualifications and Driver's License to jobs@careernet.co.za

Only shortlisted Candidates will be contacted. Should you not hear from us within a period of 30-days from date of advertisement, please consider your application as unsuccessful.

Id Subtitle 1272046932
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Career Net
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