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onmedia
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we count on the customer service department to interact
professionally with our valued customers when they have questions or
concerns. We’re looking for a highly skilled customer service
representative to join our team and handle inbound and outbound phone
calls, email requests, and face-to-face interactions using a friendly,
helpful approach. The ideal candidate is a quick learner who can think
on their feet and resolve any issues with a customer-first business
mentality. This person should also have experience in sales, as the
opportunity may arise to promote company products and services. The most
successful customer service representative will have the communication
and interpersonal skills needed to provide support, answer questions,
and resolve issues in an efficient manner. Serving as the voice and face
of our company, the representative will be integral in reinforcing our
reputation for exceptional customer service. Objectives of this role Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiencyIdentify and address customer needs, with a goal of total satisfaction Responsibilities Build expert, dynamic knowledge of the company’s products and servicesConduct research with available resources to satisfy customer inquiriesEngage
with customers in an inviting, friendly, and professional manner to
deliver exceptional experiences and nurture lasting relationship Required skills and qualifications High school diploma or equivalentSuccessful experience in a corporate environmentStrong communication skills, including active listening and clear articulationAbility to solve problems, alleviate conflicts, and escalate tactfully Preferred skills and qualifications Experience in salesExperience in a call-center environmentProven track record of meeting or exceeding sales quotasNOTE: IF YOU ARE INTERESTED IN THIS POSITION, REPLY WITH YOUR EMAIL ADDRESS.
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Johannesburg CBDSuccessfully Added to List
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