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Kirstin Werner
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Position: Enrolment
Officer
Location: Mount Verde Estate Main Gatehouse
Employer: Mount Verde Management Association (RF) NPC
Working Hours: 07:00 to 16:00, Monday to Friday
Position Overview
The Enrolment Officer is responsible for the
efficient onboarding and administration of contractors and residents onto the
estate management system. This role requires a highly organised individual who
performs well under pressure, maintains a professional appearance, and has a
positive, solution-oriented attitude.
The successful candidate will ensure accurate
data capturing, maintain up-to-date records, and provide administrative support
to the Property Manager.
Key Responsibilities
1. Contractor & Visitor Enrolment
Manage the onboarding and
enrolment of contractorsEnsure all required documentation
is received, verified, and accurately captured Maintain organised and up-to-date
contractor records Assist contractors with the
enrolmentEnsure compliance with estate
rules
2. Administrative Support
Provide day-to-day administrative
assistance to the Property Manager Capture and update owner and
resident information on the system Ensure all data is accurate,
completeGeneral office
administrationPrepare and file documentation Assisting the maintenance
technician
3. System Management
Maintain and update records on the
estate management system Always ensure data integrity and
accuracy Previous experience with Glovent (advantageous)
4. Customer Service
Professionally engage with
contractors and residents for access Resolve queries and issues
promptly and effectively Maintain a friendly & approachable demeanor
5. General Duties
Maintain a neat, clean, and
professional appearance Work effectively under pressureUphold the standards and
reputation of the Association Ensure that the office container
is neat and tidy at all times
Minimum Requirements
6. Qualifications & Experience
Previous administrative experience
(advantageous) Experience in estate or property
administration (advantageous) Experience with Glovent
(advantageous)
7. Skills & Competencies - Computer literate (Microsoft Office – Word, Excel and Outlook)Strong organisational and
administrative skills High attention to detail and
accuracy Ability to multitask and
prioritise workload Strong communication and problem solving
8. Personal Attributes
Professional and well-presented Positive, friendly, and
approachable attitude Reliable and responsible Strong work ethic and
accountability Ability to handle conflict and
resolve issues calmly and efficiently
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