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Christina Payne
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Deli Manager – Job DescriptionLocation: Milk on the Beach / (or your venue name)
Position: Full-Time
Reports to: General Manager / Head Chef OverviewThe Deli Manager is responsible for overseeing the daily operations of the deli section, ensuring consistently high-quality food, exceptional service, efficient production, and a clean, organised work environment. This role requires strong leadership, excellent product knowledge, and the ability to maintain high standards while managing staff, stock, and customer interactions. Key Responsibilities1. Deli Operations
Oversee daily deli production, preparation, and presentation.
Ensure all products meet quality, freshness, and portion standards.
Maintain food safety, hygiene, and cleaning standards according to company and legal requirements.
Manage deli displays to ensure they are attractive, full, and well-organised.
2. Staff Leadership
Train, supervise, and support deli team members.
Create daily station plans and task allocations.
Monitor staff performance, providing coaching and disciplinary action when required.
Ensure excellent teamwork and communication across the kitchen and front-of-house.
3. Customer Service
Deliver friendly, efficient, and professional service.
Handle customer questions, requests, and complaints effectively.
Communicate daily specials, product information, allergens, and recommendations confidently.
4. Inventory & Stock Control
Manage ordering, receiving, and stock rotation for all deli items.
Conduct regular stock takes and maintain accurate records.
Reduce wastage through proper planning and portioning.
Work with suppliers to ensure consistent quality and cost control.
5. Administration & Reporting
Maintain product costings, recipe files, and production sheets.
Assist with menu development and seasonal deli offerings.
Monitor sales performance and recommend improvements.
Ensure compliance with all health and safety regulations.
Skills & Competencies
Strong food knowledge, especially in deli items, cured meats, cheeses, salads, and baked goods.
Excellent leadership, communication, and organisational skills.
Ability to multitask in a fast-paced environment.
Attention to detail and a passion for quality.
Customer-focused mindset with strong problem-solving ability.
Computer literacy (POS, stock systems, basic reporting).
Qualifications & Experience
Minimum 2–3 years’ experience in a deli, café, or food retail environment.
Prior management/supervisory experience required.
Knowledge of food safety, HACCP, and hygiene standards.
Culinary training or certification is an advantage.
Personal Attributes
Friendly, approachable, and confident.
Passionate about fresh, quality food.
Reliable, punctual, and self-motivated.
Strong sense of ownership and pride in work.
Calm under pressure and solution-orientated.To apply send CV to jacques@milkonthebeach.co.za or petri@milkonthebeach.co.za
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