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Amanda
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About the
Role
Our client is seeking a highly organized,
client-focused Account Manager with deep expertise in the Zoho One
ecosystem. In this role, you’ll be the trusted advisor for clients —
leading discovery, implementation, and optimization of Zoho CRM and related
applications. You’ll translate business needs into workflows, manage project
execution, and build lasting client relationships.
This position blends Client-Facing
Implementation & Project Management (60%) with Client Outreach &
Relationship Management (40%). If you thrive on solving CRM challenges and
enjoy working directly with clients, this is the role for you.
What You’ll
Do
Lead
client kickoff calls, gather requirements, and design Zoho-based solutionsBuild
workflows, automations, and custom functions (Deluge scripting) across
Zoho CRM, Projects, Creator, Flow, and moreManage
tasks and timelines in Zoho Projects/Sprints, ensuring smooth deliveryMaintain
CRM data integrity, reporting dashboards, and pipeline optimizationCollaborate
with developers and internal teams to deliver high-quality solutionsProvide
training via live demos, tutorials, and tailored documentationConduct
regular client check-ins, performance reviews, and strategic planning
sessionsIdentify
upsell opportunities and expand client accounts with additional Zoho apps
What We’re
Looking For
2–4
years of experience in Zoho CRM administration, implementation, or account
managementStrong
knowledge of Zoho One ecosystem: CRM, Campaigns, Flow, Projects, Creator,
Analytics, DeskProficiency
with Deluge scripting, webhooks, and basic API integrationsExcellent
communication skills — able to simplify technical solutions for business
usersStrong
project management skills with the ability to juggle multiple accountsExperience
creating SOPs, Loom-style recordings, and documentationSelf-motivated,
deadline-driven, and process-oriented
Why Join?
Work
directly with diverse clients to shape their CRM successBe
part of a collaborative, growth-focused teamOpportunity
to expand your expertise across the Zoho ecosystemCompetitive
compensation and career growth potential
How to
Apply: Send your CV and a brief cover letter highlighting your Zoho
experience to amanda@connect2growth.co.za
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