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Q u a l i f i e d OHNP wanted in Milnerton & Amanzimtoti area. ZIMBABWEANS VERY WELCOME. R8000 pm with UIF and medical insurance Monday to Friday 7 30am to 4pm, full time.
Please w a t t s u p Steve on 084 729 0608.
Jo b P o r t f o l i o:
You will be required to conduct occupational medicals at a small office in a secure Milnerton business park or Amanzimtoti businesspark you will also be required to perform additional tasks like setting up the office for safety training courses (working at heights, scaffolding, first aid etc) you may be required to conduct onsite medicals at the client's premises when required must have own transport and good telephone etiquette you will be required to do a combination of occupational health medicals and office tasks
No age limit pensioners also welcome to apply Zimbabweans especially welcome.
Please send your enquiry and c v to steve via wattsup 084 729 0608
Steve@HeightsAndSafety.co.za
N.B. YOU MUST BE A RGISTERED AND QUALIFIED OHNP.
1mo
City Centre
We are a firm of Facility Managers looking to employ a suitably qualified and experienced Building/Tenant Manager, at a Social Housing Facility for the City of Cape Town.The applicant must:· Be personable and presentable.· Have experience in Conflict Management & Dispute Resolution.· Have experience managing staff.· Have experience working with marginalised communities.· Be able to write reports and have strong administrative skills.· Able to communicate in English & Afrikaans.· Availability from the 1st of May 2024.The role involves:· Management of Cleaning and Gardening Teams· Management of Residents· Oversight of Security Teams· Oversight of Maintenance and RepairsBuilding/Tenant Management is a 24/7 role at the facility; Managers will work in shifts and must be prepared to work Night Shift (18:00 – 06:00)To apply, please submit your CV, supporting documentation, and a brief motivation as to your suitability for the role to hr@takenotesa.comSalary will be approximately R 17 000/month CTC (Based on the number of shifts worked).
1d
Pinelands
Two Online Rabbit Farming Courses
– Basic - AdvancedCourses & Training
These Two Online Rabbit Farming Courses are intended for both Emerging
Farmers/Learners training to become Trial Rabbit Farmers, Small Scale Rabbit
Farmers, Hobby Rabbit Farmers, Food Security Project Farmers, Job Creation
Rabbit Farmers, and Professional Commercial Rabbit Farmers. The Online Rabbit Farming Courses contain the basics in the Basic
Online Course and advanced information, considerations, requirements,
information, and methods required to farm with rabbits from a small scale to as
big as a commercial environment the Advanced Online Course,. Welcome to The Basic Online Rabbit Farming Course (Basics)https://onlinerabbitfarmingcourse.talentlms.com/index Welcome to The Advanced Online Rabbit Farming Upgrade Course
(Advanced)https://onlinerabbitfarmingcourse.talentlms.com/index Facebook Pagehttps://www.facebook.com/OnlineRabbitFarmingCoursesSouthAfrica/ Included with each Online Course is a Training Manual in .pdf
format. These Training manuals were compiled to form a basis for the Online
Rabbit Farming Training Courses. The manuals ensure a good basic overview of Rabbit Farming
Activities and empower the Learner to engage in such an activity. After-service is offered in the form of Additional Support tickets
which are charged hourly and may be purchased on a need-to-need basis for
further Mentorship and Support. These courses were compiled from knowledge gathered as early as
2010 to 2023 and have assisted many individuals in applying for funding in
their own personal capacity with their improved knowledge about rabbit farming. These courses have also empowered hundreds of Learners to become
Rabbit Farmers. These Courses are a brilliant way for any Existing Rabbit Farmer
to refresh or increase their knowledge about Rabbit Farming and in the process
gain new knowledge about the latest recommended and tested equipment together
with farming methods. Contact for login details and costing.Oliver Brettschneider0722269694Whats-App Enabledhttps://wa.me/+27722269694
6d
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Results for security. jobs in All Categories in Cape Town
1
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A hardworking reliable and passionate Zimbabwean looking for a Job l am looking for a job ...
I have Hospitality and Tourism management certificate valid driver's license and l have experience working as a Gardener general mantainance worker ..security guard..Host and waiter...l am attentive to detail and a quick learner my number is 0781686915 app or calls l also have experience working with power tools
1h
2
Would you like to secure your premises & be aware of your surroundings?
w e l l l o o k n o f u r t h e r !!
my special includes :
1 x 8 zone ids led keypad
2 x sets of window door contacts
2 x ids lifeguard 2 sensors
1 x 8 zone ids alarm panel
1 x 12vdc back up battery
1 x 16v transformer
1 x siren
1 x blue led( to show alarm is armed)
cabling
including 1 year warranty on all equipment + workmanship
all this for R4000
my services are quick neat & sameday complete
i cater for the whole of the western cape
no job too big or small call me today
donovan wyld
084 591 7551
www dwssecuritysolutions co za
check us out of facebook
https: www facebook com pg cctv alarmsgateandgarageautomations reviews
1h
VERIFIED
1
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The purpose of this role is to work as a Cloud Security Consultant being tasked with contributing to the technical aspects of the global consulting organization to ensure that they are in line with the companys growth. Providing and driving technical expertise by contributing the company’s offensive services roadmap and ensure they are geared towards the latest greatest technological Microsoft standards and aligned with global Microsoft security engineering roadmap.In addition, you will be working closely with our clients red-teaming development team on an automated Azure and Active Directory based offensive cloud solution and the development of its capabilities.Furthermore, having hands-on mentality which involve the day-to-day running of continuing client projects. In this role, you will primarily be engaged in projects to assist our clients and partners in configuring and delivering Microsoft Security products. Whilst at it you are the subject-matter-expert on your domain, analysing and reviewing proposals from the team, providing appropriate solutions to problems, and making decisions on the way forward by acting as liaisons between the client and the consultancy team and management team Roles and Responsibilities• Strategic thinking and strong business acumen are essential in this role. We expect you to be well-versed in current technological trends and familiar with a variety of business concepts.• You have demonstrated technical ownership skills and love sharing knowledge.• You design, implement, and breathe Microsoft Cloud Security solutions• You assist in (pre)sales cycles with solution selling and pricing strategies• You have demonstrated knowledge in protocols surrounding Active Directory, Azure Active Directory, Networking, DNS, Communications and Network Security, Risk Management, Vulnerability Management and Threat Management• You work with your team to help develop and deliver solutions based on technologies in these two areas:o Enterprise Mobility + Security workloads with a focus on Azure Active Directory features, Microsoft 365 Defender, Cloud App Security and MIP.o Microsoft Azure (Stack) Infrastructure and security related services, Azure Monitor, Log Analytics, Azure Business Continuity and Recovery solutions, Azure Sentinel, Azure IaaS services, Azure RBAC best-practiceso Open to learn and certify yourselves in industry standards and frameworks such as NIST, ISC2, EC-Council, MITRE ATT&CK, SANS, OSCP and OWASP.Key Competencies• You are who you are and bring personality on board.• You love to learn and make impact, both career wise and personally.• You are not made for 9 to 5 jobs.• Proven experience as a SME and consultancy role.• You embrace lifelong learning and aren’t shy of learning new things.• You are familiar with agile way of working or are open to learn how to deliver following such an approach.• Ability to conduct tech
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0MTc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242036&xid=1109_94174
2y
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Vacant position available for a Parts Manager with a Vehicle Dealership in Western CapeDuties: The role would have the responsibility to ensure that the dealership has the correct parts mix to supply the workshop and third parties with parts for services and repairs. Management and training of the staff of the parts department will be required. Striving to return a satisfactory profit on dealer capital invested in parts inventory. Will have to meet the objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertisingRequirements:At least 3 to 4 years of experience as a Parts Manager with a Vehicle dealershipMust have experience with a corporate branded dealershipProven track record of running a profitable Parts department as Assistant Parts Manager/Team LeaderGood knowledge of part sales, marketing, or After-salesValid SA Driver’s license and clear criminal recordGrade 12 or equivalentBasic Salary with incentive structure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzM3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777285&xid=1109_183377
14h
1
Our client is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment.
Responsibilities:
• Provide clarity and guidance on business process and automation policies, processes and procedures
• Analyst evaluating and reviewing existing business processes and workflows to identify automation opportunities, and inefficiencies
• Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency and overall productivity
• Support process owners, teams and peers to understand business requirements, and challenges
• Lead in the development and implementation of automated workflows and business using Microsoft applications
• Ensure data security, integrity, and compliance throughout the workflow integration process
• Identify, defining, and implementing measurement criteria for success and report on impact of automation initiative
• Partner with the relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency and accuracy of business process, workflows and automation solutions
• Maintain accurate documentation of business processes, workflows and integration automation solutions
• Participate in the execution all the process improvements by the organisation
• Provide process automation advice across the generalist range of the role
• Create and automating always-on reports on business process automation metrics and providing information on approaching automation solutions initiatives
• Support, and mentoring employees through communication, information sharing, knowledge management by creating a Community of Practice (COP).
• Research new methodologies, best practices and tools and recommend enhancements to business processes, workflows, and automation solution
• Provide ongoing support to the organisation in business process improvement and workflow implementation, deployment, and training
• Provide on-going support of deployed automated solutions
• Continuously improving automated business processes, workflows, and integration automation solutions using Microsoft tools Qualification and Experience:
• National Senior Certificate (NQF 4)
• Bachelors degree in computer science, information systems, or related field
• Relevant certifications
• At least 6 years experience in a similar automation position in a related industry
• Experience in Business Process Management, workflow and automation
• Experience building and designing solutions using Visio, Power Automate, Sharepoint, Teams, Azure, Process Advisor, JIRA, Confluence, etc
• Experience mentoring and coaching developers.
• Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business
• Experience analysing metrics ...Job Reference #: 202619
16h
1
Basic Function
End-to-end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.Responsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal, external, client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Availability
To start ASAP
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTgwMzc0MjI5P3NvdXJjZT1ndW10cmVl&jid=1173189&xid=2180374229
16h
1
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Company based in JHB
Position - Senior Back Office Engineer
Salary Range – R45 000 – R50 000
Must be prepared to travel to lodges on occasion.
Start Date: ASAP
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES (AT LEAST 5 YEARS)
Designing, implementing and maintain complex IT systems.
Experience administering Virtualisation technologies (VMWare preferred).
Experience supporting MS 365 environments.
Enterprise Security Services (Endpoint, Server protection).
Experience implementing and supporting Microsoft products including Active Directory, LDAP, Exchange, Remote Desktop Services, and IIS.
Messaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF).
Enterprise storage management (EMC, EqualLogic, iSCSI, LUN, Load balancing)
Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet), Firewalls.
Strong documentation and policy writing skills.
DESIRED EXPERIENCE & QUALIFICATION
VMWare certified, MCSE, CCNP, ITIL certified
Microsoft 365 certified, MS Azure, SharePoint
Project management experience
Experience with Disaster Recovery
Experience in administering cloud platforms
PERSONAL ATTRIBUTES:
Willingness to find valuable work and pursue positive outcomes without instruction
Able to work fast and accurate
Able to navigate complex challenges and implement strategic solutions
Inquisitive, intelligent, intuitive, honest, determined, articulate, meticulous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzA4NDE2NDU/c291cmNlPWd1bXRyZWU=&jid=1322400&xid=170841645
16h
1
We Urgently in need of a Senior Assistant Vice President for IT Operations
Basic Function:
End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.RespResponsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal ,external , client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Contact Person
James Knoll
james@abcworldwide.com
Business WhatsApp
074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ3NjQ5NjMyP3NvdXJjZT1ndW10cmVl&jid=1315933&xid=2847649632
16h
1
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Our client based in Cape Town is seeking to employ an IT Manager.Our client is a specialist cruise agent based in the United Kingdom and South Africa. They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to:Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is supportedSupport wider IT infrastructure for remote sitesProvide End User SupportMonitor IT environment pro-activelyEnsure IT Polices and Procedures are up to date and followedLiaise and Manage 3rd Party Service ProvidersManage IT Projects for New Deployments are IT Infrastructure ChangesTo manage the country South African ITWork with the wider IT team providing assistance and administration to deliver group initiatives.Manage a Junior 1st Line member of the teamEnsure IT Compliancy is up to date with the Country StandardManage and maintain IT Helpdesk System for tracking and reportingIT Costs are managed correctly and reported accuratelyEnsure all Hardware Licencing is up to date and monitoredCreate and Maintain an IT Assets RegisterDeliver the in country PCI Audit Annually1st line team member managementKey Skills & Competencies:High competence in IT Procedures and Network ArchitectureHigh proficiency in MS Office, specifically Word, Excel and OutlookSufficient level of numeracy and high level of literacy is required (communication by e-mail)Very good communication skillsVery well organised and able to multi-taskVery good time management skills - able to prioritise and understand what is urgentHigh competence in IT AuditsExceptional administration skills - attention to detail importantEducational Requirements:Tertiary qualification to be MCSE certifiedCertificate in Cyber ITCertificate in all relevant hardware such as Dell computers & storageDeployment network security control qualificationA qualification in network environment/anti-virusAt least 8 years experience in technical IT (Server Administration), Network management, project management, MS Exchange (incl Office 365)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778454&xid=1108_178214
16h
1
I m looking an Operation Manager to manage Operations in a Call centre environment
Basic Function
Performance Parameters
· Employee Satisfaction, people development and morale. ( 25%)
· Attrition within target levels. (25%)
· Improvement in quality and productivity. (20%)
· Process performance – as per KPIs over the month. (20%)
· Customer Satisfaction. (10%)
Essential Functions
· Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
· Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers.
· Executive quarterly and annual appraisals of Agents and Assistant Managers and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs
· Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
· Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
· Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
· Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
· Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies & Skills
Strong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business perspective regarding the internal functioning of BPO.Good networking capability and Client facing skills.
Values & Behaviour
· Customer Service orientation.
· Quality Orientation.
· People oriented.
Competency Factors
1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence.
2 Initiative, Judgment, Drive and Innovation: The abil...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTM2NDE3NzU0P3NvdXJjZT1ndW10cmVl&jid=1490674&xid=3936417754
16h
1
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Brief Job description
Responsible for handling the administrative aspects of agent sales
Responsibilities and Duties
Working closely alongside the Agent Sales Consultant to manage some of the administrative and operational task of the sales processChecking availability at the company and 3rd party properties through various platforms as well as securing space on a provisional basis as necessaryConfirmation of all services upon agents’ confirmation as per internal procedureChecking invoices to match costs in the quote system and flagging discrepancies to Agent Sales ConsultantLiaising with Finance Team to ensure efficient allocation of deposit to a booking Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocationsUpdating systems with timings and booking references on behalf of the Agent Sales Consultant at the reconfirmation stageReport any error or issue to you line manager immediately on discoveryRespond to ad-hoc requests from agentsProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targetsFollowing and adhering to all procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the country in which we operateTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledgeUse systems to their maximum potential and play an active role in helping to improve where possibleAwareness of ways in which we can increase sales and play an active role in increasing the performance of the unitEncourage inter-department cooperationAny other duties as required including possible project work
Requirements and Qualifications
Excellent communications skills, a service delivery mindset, and a strong customer service focus both internally with colleagues and externally with suppliersStrong administration and organizational skillsMeticulous attention to detailProactive mindset and can-do AttitudeAbility to work independently as well as within a broader team setupAbility to work well under pressureExperience in delivering results in a performance-oriented and fast-paced sales environmentExperience and a good understanding of the safari tourism environmentExperience in and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania)https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTU4NjMzNDcxP3NvdXJjZT1ndW10cmVl&jid=1470661&xid=3958633471
16h
1
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Lifestyle Manager – Japanese Speaking
Location: Cape Town, WC, South Africa (Hybrid / remote option)
Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.Have an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level.1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centerExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same time.The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.Strong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)Possess good communication and interpersonal skillsHaving knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plusExperience with GSDC systems would be advantageoushttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzkxNzc1MDYyP3NvdXJjZT1ndW10cmVl&jid=1481592&xid=3391775062
16h
1
We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk5NTYwMDk0P3NvdXJjZT1ndW10cmVl&jid=1484496&xid=3799560094
16h
1
Our client is an established venture capital investment manager that accelerates the international expansion of African innovation-driven businesses by leveraging Knowledge, Networks and Funding. Based in Observatory, Cape Town, they are recruiting for a Compliance and Office Manager/Support to join their team soonest.
Job Purpose:
The successful candidate would take charge of the implementation of compliance processes (across our funds) and keep these maintained and updated as required by the various reporting bodies. This person would take pride and pleasure in compliance and risk management in a financial services industry, but would like more variety in their job and would enjoy also managing the small office for 8-10 employees and provide support to the CFO and Inhouse Legal Counsel on ad hoc tasks. The role will include occasional event organising and management, as well as a small amount of executive PA work that would include travel arrangements and diary management. Minimum Requirements
• Grade 12 - National Senior Certificate
• Compliance related Tertiary Qualification, or similar
• 1 - 3 years proven working experience in compliance and risk environment
• Valid Drivers License and own vehicle
• Valid SA ID
• Clear criminal record Technical Competencies
• Microsoft Excel, PowerPoint, Outlook, Word, Google Drive, Google Sheets, Gmail, Cloud, Slack and Excel Personal Competencies:
• Customer centric
• Professional
• Strong administrative skills
• Presentable
• Strong organisational skills
• Innovative
• Punctual
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• High performance culture and ethic
• Strong problem solving skills
• Flexible, self-motivated and proactive
• Trustworthy with high standards of personal integrity Performance Areas Tasks/Functions:
• Need to be technologically literate
• Proficient with numbers
• Be a peoples person and able to engage with people professionally
• Be able to read legal documents in English and understand license requirements
• Be able to prepare paperwork for the book keepers
• Be able to submit applications for license / emigration / company formations
• Be able to submit compliance reports to the FSB - basic insurance compliance work
• Knowledge of opening bank accounts in foreign jurisdictions
• Knowledge of the implementation of KYC / AML procedures
• Read requirements for applications such as for the starting of companies / business licenses for different jurisdictions
• Need to understand the difference between cryptos, futures, securities and derivative
• Submit payroll figures to accountants / book keepers
• Submit bank statements to accountants / book keepers
• Gather information for taxes from the banks and call estate agents if a property needs to be valued
• Organise flights, appointments and visas
• Update web content Working Hours
• Mondays to Fridays, 08:00 to 17h00
• Hybrid Salary
• Market ...Job Reference #: 202409
16h
1
SavedSave
Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for a Group IT - Developer to join their team based in Cape Town.
Job purpose:
The Developer is responsible for designing, developing, deploying, and supporting global integration solutions between applications and other third-party service providers. This work is based on requirements from, and in collaboration with, functional stakeholders and the IT Business Analyst.
Responsibilities:
• Plan, develop, test, and deploy integrations and automations between various on-premises and cloud hosted systems and services
• Ability to interpret business process flows into opportunities for automation/integration, while providing feedback towards optimization and process improvement
• Ensure best practices and governance on the integration platform are followed by the organization for security, scalability, reusability, and quality
• Analyze and improve current system integrations and migration strategies
• Monitor, troubleshoot, debug, and advise on system errors or architecture issues
• A capacity for working with minimal supervision in complex projects with considerable responsibility
• Highly capable of producing technical documentation
• Solid understanding and configuration of CI/CD
• Participates in key project and solution design, planning, and estimate reviews, as required
• Collaborates closely with PMO/applications management teams and provides progress updates to ensure projects are completed on time Qualification Experience:
• A bachelors degree in computer science or related field
• 4+ years experience with integration development and support
• Experience working with one or more integration platforms (i.e., Boomi, CPI, BizTalk, etc.), preferably a next generation iPaaS solution like Workato
• In depth understanding of various integration technologies, protocols, and formats: Rest with JSON, SOAP, SFTP, XML, Pub/Sub, and more, with an emphasis on EDI, SAP IDocs, SAP RFCs/SPROXYs, and database connections
• Excels in two or more programming languages (Ruby, Java/JavaScript, C#/C++, SQL, and others) related to code development, implementation, and maintenance
• Knowledgeable in the design and construction of system architectures that enable well-integrated transactional, collaborative solutions, including component re-usability
• Analytical and problem-solving abilities, with a keen eye for detail to spot and fix errors in complex flows/code
• Ability to perform tasks independently and work between cross-functional teams
• Good understanding of testing methodologies
• Excellent communications skills, with fluency in English both written and verbal
Salary: Market Rel...Job Reference #: 202606
16h
1
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Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Arabic is required. E...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA3MDYzODc2P3NvdXJjZT1ndW10cmVl&jid=377164&xid=2507063876
16h
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PURPOSE OF THE ROLE: As Software Development Team Lead you will be playing a key role in the development, testing, installation, documentation and maintenance of our software systems.
Key Performance Areas would include, but are not limited to:
Production of quality secure software fromSupporting the implementation ofTechnical support andDriving adoption of software engineering bestMentoring junior teamTake responsibility for the quality and maintainability of the codeGenerate ideas for the improvement of ourDevelop, test and implement new softwareMaintain existing softwareTroubleshoot operational systemsPresent ideas for system improvementsSupport your team to achieve its goalsImprove your knowledge of our systems and the space we operate in
The successful candidate must have the following experience/skills and competencies:
6+ Years of software development experience3+ Years’ experience in our techExpertise required:
HTML5, CSS3JavaScript/ES6/TypeScript, SQLjs, Node.js, BootstrapVue Frameworks, NuxtJS preferableAzureDockerServerless functionsSOLID principles and Clean CodeGitCI/CD toolingREST API’sWeb security, OWASP, Secure by DesignOAuth2 and OIDC.
Qualifications:
University degree in Computer Science or similar
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzI3MjMwNDQ/c291cmNlPWd1bXRyZWU=&jid=1296764&xid=272723044
16h
1
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Our Client offers a secure escrow service that allows you to confidently conduct transactions for goods or services. As an established and trusted platform, payment is collected and keep it in a secure holding until both parties have fulfilled their agreed upon obligations.
Their escrow services have become the go-to solution for freelancers, contractors, artists, digital nomads, and anyone in the gig economy who needs a safe and reliable way to manage payments. They will simplify your transactions and ensure a fair and successful outcome for both parties.
Job Purpose:
The Growth Manager focuses on growing the business through a combination of sales tactics and marketing strategies.
Responsibilities:
• Identify, target, and secure new business opportunities within the fintech sector
• Maintain a deep understanding of the companys fintech products and services to effectively communicate benefits and features to potential clients
• Monitor the fintech industry trends, competitor products, and market conditions to identify sales opportunities and threats
• Build and maintain strong relationships with clients, ensuring their needs are met and addressing any concerns or feedback
• Achieve and exceed monthly and annual sales targets set by the company
• Conduct presentations and demos of fintech products and services to potential clients
• Gather feedback from clients and prospects to inform product development and service improvements
• Develop and implement effective sales and marketing strategies to achieve company targets
• Create and implement comprehensive digital marketing strategies to increase brand awareness, customer engagement, and revenue
• Develop high-quality content for various digital platforms, including websites, blogs, social media, and email campaigns
• Optimise website and online content for search engines to increase organic traffic. Manage pay-per-click (PPC) campaigns to maximize ROI
• Oversee the companys social media profiles, ensuring consistent branding and engagement. Create and schedule posts, respond to comments, and analyze performance metrics
• Design and execute email campaigns targeting existing and potential customers. Monitor open rates, click-through rates, and overall campaign performance
• Use tools like Google Analytics to track website traffic, user behavior, and conversion rates. Provide regular reports on digital marketing performance and insights for improvement
• Stay updated with the latest fintech trends, competitor strategies, and emerging digital marketing technologies
• Work closely with sales and product dev, to ensure marketing strategies align with company objectives and product launches
• Design, test, and manage online advertising campaigns across platforms like Google Ads, Facebook Ads, and LinkedIn
• Ensure that all digital content aligns with the companys brand identity and messaging
• Prepare and present regular sales and marketing reports to senior management
• ...Job Reference #: 202599
16h
1
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreException...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDcxNDAzNzQ/c291cmNlPWd1bXRyZWU=&jid=377166&xid=707140374
16h
1
Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to the Senior Vice President of Technology Services.
Basic Function
This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.
Essential Functions
Client Portfolio Management: End of End owner of key accounts from IT Service delivery perspective.IT Service Management and Delivery: Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders.Business Value Creation: Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes: Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
Major Incidents Database: Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Primary Internal Interactions
Business LeadersAll Technology Sub-Functions.Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management
Work Experience Requirements
Minimum 8 – 12 years in managing IT service delivery of large client relationship (800+ Seats)Willingness to work in a 24 x 7 environment
contact person
James Knoll
james@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODEwODQwNjA4P3NvdXJjZT1ndW10cmVl&jid=1326995&xid=1810840608
16h
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