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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1248750-Job-Search-02-24-2026-00-00-00-AM.asp?sid=gumtree

14d

Job Placements

Bo-Kaap

TP-Link Deco E4(1-pack) E4 AC1200 Whole Home Mesh Wi-Fi System 1-pack

R 399

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TP-Link AC1200 Deco E4 Whole Home Mesh Wi-Fi SystemFast. Stable. Everywhere.Whole Home Mesh Wi-Fi System, AC1200 Dual-Band Wi-FiWi-Fi Dead-Zone KillerDeco E4 is the simplest way to guarantee a strong Wi-Fi signal in every corner of your home up to 2,800 square feet (2-pack). Wireless connections and optional Ethernet backhaul work together to link Deco units, providing even faster network speeds and truly seamless coverage. Want more coverage? Simply add another Deco.Seamless Roaming with One Wi-Fi NameTP-Link Mesh means Deco units work together to form one unified network. Your phone or tablet automatically connects to the fastest Deco as you move through your home, creating a truly seamless Wi-Fi experience.No More BufferingNetwork speeds three times faster than previous generation routers, thanks to 802.11ac wireless technology, make Deco capable of providing a lag-free connection to up to 100 devices.2-in-1 Router and Access Point ModesFlexible and multifunctional, the Deco E4 includes a variety of features allowing it to serve as a router or access point. Just choose the mode for your actual network demands and experience the maximum wireless flexibility.Robust Parental ControlsSimple, intuitive parental controls make it easy tokeep your children safe while they’re online.All Decos Can Work TogetherDeco E4 is compatible with every other Deco model to form a Mesh network. Expand Mesh Wi-Fi coverage anytime by simply adding more Decos.Features:Deco uses a system of units to achieve seamless whole-home Wi-Fi coverage — eliminate weak signal areas once and for all!With advanced Deco Mesh Technology, units work together to form a unified network with a single network name. Devices automatically switch between Decos as you move through your home for the fastest possible speedsA Deco E4 two-pack delivers Wi-Fi to an area of up to 2,800 square feet (EU version). And if that’s not enough, simply add more Decos to the network anytime to increase coverageDeco E4 provides fast and stable connections with speeds of up to 1167 Mbps and works with major internet service provider (ISP) and modemDeco can handle traffic from even the busiest of networks, providing lag-free connections for up to 100 devicesParental Controls limits online time and block inappropriate websites according to unique profiles created for each family memberSetup is easier than ever with the Deco app there to walk you through every step

1mo

VERIFIED

Hout Bay

R 1,500

NEGOTIABLE

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TP-Link Omada Gigabit VPN Router ER7206A Professional, Secure, and Reliable Gateway with Centralized Management CapabilityOmada SDN—The Smarter Cloud Solution for Business NetworkingAs the gateway that seamlessly integrates into the Omada Software Defined Networking (SDN) platform, ER7206 allows for remote and centralized management, anywhere, anytime. Standalone management via the Web UI or app is also available to maximize convenience.Up to Four WAN Gigabit Ports to Optimize Bandwidth UsageOne gigabit SFP WAN port, one gigabit RJ45 WAN port, and two freely interchangeable WAN/LAN ports allow the router to support up to four WAN ports to satisfy various internet access requirements through one device. The multi-WAN Load Balancing function distributes data streams according to the bandwidth proportion of every WAN port to raise the utilization rate of multi-line broadband.Highly Secure VPNER7206 supports IPSec/PPTP/L2TP VPN over IPSec/SSL protocols. With a powerful hardware design, the router supports and manages up to 100× LAN-to-LAN IPSec, 50× OpenVPN*, 50× L2TP, and 50× PPTP VPN connections. One-click auto IPSec VPN* greatly simplifies VPN configuration and facilitates network management and deployment while also securing and encrypting private site-to-site data communications traveling over the internet.Abundant Security FeaturesPowerful FirewallConvenient VLAN SupportDoS DefenseIP/MAC/URL FilteringIP-MAC BindingOne-Click ALG ActivationInternet Access Management StrategyStandardize users’ online behavior and easily specify the internet access rights and strategies of employee via IP/MAC/URL Filtering and Access Control List (ACL). Captive Portal authentication facilitates network resource control by capturing, authenticating, and classifying user access. Appropriate network resources can also be allocated for particular users or guests.FeaturesIntegrated into Omada SDN: Zero-Touch Provisioning (ZTP)**, Centralized Cloud Management, and Intelligent Monitoring.Centralized Management: Cloud access and Omada app for ultra convenience and easy management.Gigabit Ports: 1x gigabit SFP and 5x gigabit RJ45 ports provide high-speed wired connectivity.Up to 4 WAN Ports: 1x gigabit SFP WAN port, 1x gigabit RJ45 WAN port, 2x gigabit WAN/LAN ports optimize bandwidth usage.Highly Secure VPN: Supports up to 100x LAN-to-LAN IPsec, 50x OpenVPN*, 50x L2TP, and 50x PPTP VPN connections.Abundant Security Features: Advanced firewall policies, DoS defense,IP/MAC/URL filtering, and more security functions protect your network and data.

1mo

VERIFIED

Parow

ASUS AC750 Dual-Band ADSL/VDSL Wi-Fi Router

R 595

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As new in boxAC750 Dual-Band ADSL/VDSL Wi-Fi Modem Router with Parental Controls Future-proofed versatility with 802.11ac wireless speedsThe ASUS DSL-AC750 is a ADSL/VDSL 802.11ac Wi-Fi modem router, with combined dual-band data rates of up to 733Mbps. On the 5GHz band, 802.11ac gives 433Mbps wireless data rates, while 2.4 GHz 802.11n performance supports 300Mbps. Compatible with ADSL2/2+, ADSL, VDSL2, fiber and cable services, the top specification completes future-proofing. ASUS AiRadar enhances the Wi-Fi stability and improves coverage dramatically. The easy-to-use ASUSWRT graphical user interface unlocks the power of DSL-AC750 giving robust control to optimize your network for you. 30-second setup and easy traffic management means even network newbies can enjoy its sophisticated features, while power users will love its IPv6 support, multiple wireless SSIDs and encrypted VPN access. One device, two functionsWith a choice of DSL or Ethernet WAN connections, DSL-AC750 can be used a DSL modem plus wireless router, or as a standalone wireless router. You can choose the mode to suit your needs, saving energy and clutter by replacing two separate power-hungry devices. Whether for a basic home setup or an advanced wireless network, DSL-AC750 has all the flexibility you need. You can also let two modes work simultaneously and manage them with ASUSWRT dual WAN function DSL-AC750 supports all common types of DSL connection, including ADSL2, ADSL2+, ADSL and VDSL2. Thanks to its Ethernet WAN option, it can also be used seamlessly with any fiber or cable-based modem with an Ethernet connection. This makes it ideal for those who intend to upgrade their ISP in the future. Enhanced signal range and stabilityASUS AiRadar intelligently improves wireless connections by using exclusive ASUS RF fine-tuning. This ensures extended coverage, increases dynamic data speed, and enhances stability. 3-step easy setup through your pad, smartphone, or PCUse your smartphone, tablet, or PC to effortlessly set up your ASUS router in less than 30 seconds* and in only 3 easy steps. Simply connect the cables to the router, open a Web browser, and follow the setup wizard to get you to the internet in no time. * ASUS-tested and verified setup time. Actual duration may vary by ISP, specific connection type, location, and other factors. ASUS Router App. Control your network anywhereIn your increasingly mobile-enabled life, having control over your network via an app is more important than ever. The new ASUS Router App is built from the ground-up to be both intuitive and robust, allowing you to setup your router, manage network traffic, diagnose connection issues and even update firmware, all without needing to boot up a PC.

9mo

VERIFIED

Hout Bay

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"internet router" in Western Cape

internet router in Western Cape (44 results)

Results for internet router in "internet router" in Western Cape in Western Cape