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Hospitality Trainer & Recruiter (Western Cape)Location: Western Cape (Multi-Property Portfolio)Employment Type: Full-TimeStart Date: As soon as possibleAbout the RoleWe are looking for a dynamic, passionate Hospitality Trainer & Recruiter to join our Western Cape team. This role is ideal for someone who thrives in the fast-paced world of food & beverage operations and enjoys developing people while building strong, service-ready teams across multiple properties.You will be responsible for training, coaching, and developing staff (waiters, bartenders, baristas, hosts, supervisors) while also managing the end-to-end recruitment process to ensure our properties are always staffed with high-quality, service-driven individuals.Key ResponsibilitiesTraining & DevelopmentDeliver engaging training for waiters, bartenders, baristas, hosts, and supervisors.Facilitate onboarding, service etiquette, guest engagement, up-selling, POS training, hygiene & safety, and service sequence sessions.Conduct on-the-floor coaching during live service.Ensure adherence to company SOPs and service standards.Develop and update training materials, checklists, and assessments.Maintain training records and compliance documentation.Recruitment & OnboardingSource, attract, and recruit frontline hospitality staff for Western Cape properties.Conduct interviews, service trials, and skills assessments.Manage pre-employment documentation, offers, and onboarding processes.Run induction programmes and 30/60/90-day follow-ups.Build strong talent pipelines across the province.Operational SupportPartner with Property Managers, GMs, Chefs, and Supervisors to understand training and recruitment needs.Support staffing plans for events, high seasons, and new openings.Provide weekly reporting on training coverage, recruitment status, and compliance.RequirementsMinimum Requirements3–5 years’ experience in F&B or hospitality operations (waiter, supervisor, bartender, barista, or similar).2+ years’ experience in training, recruitment, or staff development roles.Strong understanding of service standards, SOPs, bar & beverage basics, and hospitality culture.Valid driver's licence and reliable transport (role requires travel).Skills & CompetenciesConfident facilitator and communicator.Strong interviewing and selection skills.Ability to coach teams on the floor during busy service.Professional, organised, and able to work independently.Computer literacy (Microsoft 365; Teams; SharePoint).What We OfferCompetitive salary package.Opportunities for growth within our expanding portfolio.A dynamic, supportive environment focused on service excellence.How to ApplyPlease submit your CV, cover letter, and qualifications to: Rhansen@csggroup.co.za Only shortlisted candidates will be contacted for interviews.

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