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Role PurposeThe VIP function is responsible for managing, developing, and supporting relationships with high-value players, ensuring a premium, personalized experience that drives retention, loyalty, and lifetime value. The role focuses on proactive engagement, tailored rewards, and revenue growth while operating strictly within responsible gaming and regulatory frameworks. Key ResponsibilitiesVIP Player ManagementManage and/or support a portfolio of high-value and VIP players across casino.Deliver timely, personalized communication via phone, email, chat, and in-app messaging.Build long-term relationships through tailored engagement and premium service.Monitor player activity, preferences, and value to optimize engagement, retention, and progression into VIP tiers.Retention, Revenue & EngagementSupport and execute bespoke VIP retention strategies, promotions, and exclusive campaigns.Assist in identifying opportunities to increase player lifetime value while ensuring sustainable and compliant play.Track and analyze VIP performance metrics including turnover, Net Gaming Revenue (NGR), bonuses, churn, and campaign effectiveness.Contribute ideas for VIP rewards, engagement initiatives, and program improvements.Campaigns, Hosting & EventsCoordinate and assist with VIP campaigns, promotions, and exclusive online or offline events.Support VIP Managers in hosting high-value players at hospitality events, tournaments, or personal visits.Promote VIP initiatives, raise campaign awareness, and resolve player queries during events and activations.Responsible Gaming & ComplianceEnsure all player interactions comply with gambling regulations, licensing requirements, and internal policies.Monitor player behavior for potential risk indicators and escalate concerns in line with responsible gaming procedures.Maintain accurate, audit-ready records of VIP interactions, bonuses, and decisions with discretion and professionalism.Operational Excellence & Cross-Functional SupportLiaise with Payments, Fraud, Risk, Compliance, and Customer Support teams to resolve VIP issues efficiently and discreetly.Manage or assist with VIP bonuses, rewards, and discretionary comps within approved budgets and governance frameworks.Support continuous process improvement initiatives to enhance the VIP experience.Data, Reporting & Process ImprovementMaintain and update VIP records in CRM systems, ensuring accurate player data, preferences, and interaction history.Work alongside BI and Analytics teams to automate tracking of VIP communications and ensure relevant, timely outre https://www.jobplacements.com/Jobs/V/VIP-Manager-VIP-Coordinator-1261303-Job-Search-02-11-2026-03-00-16-AM.asp?sid=gumtree

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