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ROLE PURPOSEThe purpose of the role of the Business Application Engineer is to provide technical support for our new and existing enterprise software solutions to our end users. You will be part of a technical team, and take full ownership of related issues, system enhancements and managing release upgrades, with a full understanding the Customer requirements and a deep knowledge of for everything NetSuite ERP and Salesforce CRM as a minimum. The candidate needs to provide an excellent service to our end users as well as upskill colleagues.
JOB DESCRIPTIONUnderstand all aspects of SFDC / NetSuite configuration and technical/functional capabilities, including all changes and potential system implications related to the SFDC / NetSuite release upgrades.
Support the SFDC and NetSuite Accounting cloud services such as:
General end-user questionsUser management and SSO provisioningProfiles, roles and permissionsEscalation to SFDC/NetSuite supportLicense managementScheduling upgrades and outagesManagement of flows, workflows, automation, and scripts.Ad hoc tasks including CSV imports and data cleansing, budget imports, forms and advanced pdf template changes, sandbox refreshes, custom reports and saved searches with some formula knowledgeDemonstrate cross-business understanding and translation of business requirements to solutionsAdvise the Solution Design Authority on matters within your application domain, ensuring that all relevant system-related concerns or changes are appropriately considered in all Solution Design Authority decisionMaintain and ensure alignment and integration with other applications, the data architecture, business intelligence and infrastructure architecture.Work with the relevant stakeholders to define solutions and advise on implementation options to ensure our CRM and finance capabilities consistently give us the edge over our competitorsDevelop and maintain documentation for business applicationsEducating team members and ad hoc training for end users
PROFICIENT AND ESSENTIAL SKILLS• Demonstrable experience in supporting SFDC• Experience using NetSuite SRP and Finance• Experience working in an end user facing environment• Experience breaking down large activities into smaller sub tasks• Good communication skills
DESIRABLE SKILLS• Good level of understanding of a Microsoft Windows• Good level of understanding of networking• Experienced working in an Agile environment• Experienced implementing new monitoring and reporting solutions• Experience of working with ISO27001:2005 onwards.• Experience working on projects and breaking down projects into actions• Full and clean driving lic...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDUwMDUwNDA0P3NvdXJjZT1ndW10cmVl&jid=927638&xid=2450050404
16h
1
SavedSave
Description
To create a fit for purpose, people centered agile learning environment that enables CXPs growth.
Mission:
Develop learning processes that supports CXP strategic priorities (eg. Bursaries, Learnerships, etc.) Create a new Advisor and BAU learning experience that drives speed to competenceSupport the culture of continuous learning (Eg. culture and strategic analysis related items)Lead, coach and develop the Learning and Development team
Requirements:
3-5 years experience as a Learning and Development LeaderRelevant learning and development qualificationAssessor, Moderator and/or content developmentExperience with e-learning platforms and practicesProficient in MS Office and Learning Management Systems (LMS)Bachelor of Social Science or Bachelor of Arts Degree in Business, Psychology, Education or a related fieldProfessional certification (e.g. SETA)
Responsibilities:
Create and execute learning strategies and programsEvaluate individual and organizational development needsDesign and deliver e-learning courses, workshops and other trainingsAssess the success of development plans and help employees make the most of learning opportunitiesHelp leaders develop their team members through career pathing
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjcyMzUzOTQ0P3NvdXJjZT1ndW10cmVl&jid=377736&xid=1672353944
16h
1
SavedSave
CXP are looking for a dedicated individual with a desire to grow in the Business Intelligence Space, to join us in a Real Time role. The purpose of this role is to ensure that work schedules are adhered to, and that performance KPIs and NET FTE requirements are met, by real time and intraday management of resources.
No prior practical experience is required, however our ideal candidate should have completed a Bachelors Degree in Computer Science, Information Science or a related field
Role Accountabilities:
Drive increased and sustained levels of productivity in the team. Through reporting, engaging with leaders, and direct engagement with the team, drive appropriate levels of efficiency.Intraday scheduling of offline activity for the coaching and training of advisors.Ensure all reporting and insight is detailed, accurate and meets business requirements.
Minimum Requirements:
Relevant University Degree - Bachelor Degree in Computer Science, Information Science or a related field1 year of general work experience (even if part-time while studying)
Technical Requirements:
Advanced report writing skills (proficiency in Excel)High levels of analytical capability
Candidate Competencies:
SupportiveHighly OrganizedTeam PlayerSelf ManagedDelivers great insights
Please ensure that all fields are complete when applying online for this role. Ensure that you have attached an updated CV and any supporting documentation to your profile as incomplete profiles could lead to our team overlooking your application.
Shortlisted applicants could be required to take a technical/behavioral assessment as part of the application process.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDMzMjMyODU1P3NvdXJjZT1ndW10cmVl&jid=275972&xid=2033232855
16h
1
SavedSave
CXP are looking for dynamic and driven leaders to join our team and to drive superior customer service performance to CXPs clients and their customers, by achieving outstanding levels of quality and operational efficiency.
Mission
Drive superior customer service performance delivered to CXPs clients and their customers, by achieving outstanding levels of quality, operational efficiency and sales.
Accountabilities
Fill your team with A Players.Lead, coach and inspire your team to deliver outstanding customer service performance.Drive efficiencies within the team to well exceed Client SLA.
Culture Fit
Show upSpeak outThink like a customerSmall details always matter
Coaching Competencies
A PlayerSupportiveHighly Organised
Technical Skills
Advanced report writing skills (proficient in Excel)High levels of analytical capabilityExtensive Customer Service Experience4.Extensive Sales Experience is a MUST
Qualifications
Bachelor of Commerce Degree or relevant management experienceMinimum of 3 years in a Team Leader role preferably from a customer service environment
Please ensure that your updated CV along with your mobile number and personal email address is attached to your profile.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTAyNzIzMjUwP3NvdXJjZT1ndW10cmVl&jid=948451&xid=1902723250
16h
1
SavedSave
Job purpose:
To proactively record and process claims in accordance with our principles and procedures and to maintain files within our service standards. To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FCA regulations, and legislative and policy guidelines.
Job responsibilities:
To proactively record, process and settle claims in accordance with our principles and procedures and to maintain files within our service standardsTo ensure that all files are reserved accurately and promptly within our reserving philosophy.To be personally responsible for ensuring the reserves fully reflect the level of damages on each fileTo process cheques on claims files as required and in accordance with your authoritiesTo identify and champion potential fraudulent claims and action as per guidelinesEnsure liability is agreed within existing case law and accident circumstancesEffectively negotiate with customers, suppliers all relevant third party representativesTo adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant.Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all timesEnsure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times,Any other reasonable duties
Experience & knowledge
Please refer to Grading Matrix
Skills & Qualifications
FAIS (150 Credits)Regulatory Examination (RE5) *PreferredExcellent communication skills, both verbal and writtenNegotiation and influencing skillsGood time management and organisation skills with the ability to prioritise workProblem solving skills with the ability to adopt a logical approach to resolving problemsStrong customer service skillsGood numeracy and literacy skillsComputer literate
Behaviours
Customer focusedEmbrace, embed and incorporate the Company ValuesEmphasis on attention to detail and accuracyAble to work on your own initiative and as part of a teamSelf-motivated and enthusiasticAn organised and proactive approachAbility to work on own initiative and as part of a teamA flexible approach and positive attitudeStrives to drive business improvements to contribute to the success of the business
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTI2MDAzNzE5P3NvdXJjZT1ndW10cmVl&jid=1169471&xid=4126003719
16h
1
Controller Required with minimum 3 Years’ Experience Email :veena@sumtaslog.comDuties as follow but not restricted :- Track VehiclesKnowledge with following Software’s a Must:- Knowledge of Durban to Johannesburg Routes is a MUST- Willing to work night Shift and Day Shift without SupervisionRequirements:*Must be able to use tracking & camera systems*Basic knowledge of container work, port terminal operations and Navis booking system* Must be familiar with routes between JHB to DBN*Must be able to work under high pressure*Must be able to meet customer deadlines and load booking slots.*Must have excellent communications skills*Must have 3+ years of experience in the Logistics*Able to work shifts*Able to take instructions from seniors and follow through independently*Must be highly organized & punctual*Must have own reliable transportSalary Market RelatedAvailable to start immediatelyEmail :veena@sumtaslog.com
1d
1
SavedSave
Africas Leading contact centre based in Umhlanga is looking for a Senior Copywriter.
The Senior Copywriter will be responsible for the creation and checking of copy (written content) internal and external audiences. This includes development of concepts, creation of headlines, writing of copy and video scripts. The senior copywriter needs to check for accuracy and review all content before it is released.
*KRA / Main Outputs and Responsibilities*
*Detailed Description*
*Client*
* Manage briefs from HOD, studio manager, head of video, head of design and/or clients
* Liaise with stakeholders to determine their requirements.
* Work on communication for both CCI and CareerBox
* Creation of copy for Internal communication & External communication including (but not limited to):
* Scripts for videos including voice overs and titling
* Posters
* Banners
* Digital communications
* Printed communication
* PR and press releases
* Websites
* Copy for LinkedIn and other social media posts.
* Creation of different forms of copy
* Concept statements
* Headlines
* Strap lines
* Short copy
* Long for copy
* Scripts
* Video titles
* Etc.
* The ability to generate exceptional short and long form copy that communicates subtle messages.
* The role requires an attention to detail in terms of both the tone of voice appropriate to various audiences as well as fundamentals such as brand guidelines.
* Find innovative ways to keep CCI at the forefront of communications.
* Creative conceptualisation to deliver on client brief
* Creation of copy for storyboards & shot lists to assist in the creation of videos.
* Be able to manage own work throughout the creative process, maintaining overall awareness of the teams actions, and ensuring that end results are delivered.
* Checking of for accuracy and review of copy for all creative and communication as a final check for errors or omissions.
*Living the CCI Behaviours*
Embrace the culture of CCI and live the spirit of, actively display and drive the organizational values and expected behaviors in everything we do.
*People*
Mentor direct reports (if appointed) and other team members:
* Develop and coach current skill within the department.
* Nurture talent within the marketing team by:
* Cultivate a high-performance culture by caring, driving knowledge growth (education) and coaching
* Stimulate and motivate
* Work with head of video, head of design, creative director and HOD to move CCI forward in terms of the quality of all content that is generated for external and internal clients.
Ensures direct reports as well as extended reports follow relevant CCI
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4MzAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235319&xid=1555_48300
2y
Hi, I am Siyabonga Brian Dladla, aged 48. I am looking for job. I have 15 years of experience as a security officer. I am good in doing all of the delegated tasks and duties as per required by the company. I always do my utmost best to provide excellent service in the field of work, given a chance to prove myself. I have the following security qualification: Psira certificate & Grade C. I have code 10 driver's license with 10 years of driving experience.As a security guard, here are some of the security companies I have worked for:- Barricade Protection.................7 years- Makhosi Protection.................. 3 years- Duncan Security ..................... 5 yearsGiven a chance to prove myself within the company, I will make sure that I perform all the delegated tasks and duties as required by the company.I am active, co-operative, fast-learning, and diligent to my work.I am available on this contact number : 0624270874 / 078 207 4282 in case you need me for an interview. I will be waiting to hear from you.Thank you
4d
SavedSave
Retail Store Managers Required Experience: 2 Years retail experience required Key Responsibilities:Team Leadership: Lead, motivate, and coach a team of barbers and support staff to deliver exceptional customer service and achieve sales targets.Customer Service Excellence: Ensure every customer receives a personalized and memorable grooming experience, resolving any customer issues or concerns promptly and effectively.Sales and Revenue Generation: Drive sales growth by implementing effective sales strategies, upselling techniques, and promotions to maximize store revenue.Operational Efficiency: Oversee day-to-day operations of the store, including opening and closing procedures, scheduling, inventory management, and maintaining cleanliness and organization.Staff Development: Conduct regular training sessions to enhance staff skills and product knowledge, fostering a culture of continuous learning and development.Performance Management: Set clear performance expectations, conduct regular performance evaluations, and address any performance issues or gaps through coaching, counseling, or disciplinary action as necessary.Inventory Control: Manage inventory levels, conduct regular stock checks, and place orders with suppliers to ensure adequate stock levels while minimizing waste and loss.Health and Safety Compliance: Ensure compliance with all health and safety regulations and maintain a safe and hygienic environment for both staff and customers.Budget Management: Assist in developing and managing the store budget, monitoring expenses, and identifying opportunities to improve cost efficiency and profitability.Community Engagement: Actively engage with the local community to promote the store, participate in events, and build relationships with customers and other businesses to drive brand awareness and loyalty.Email: Jo@Medellin.co.za
5d
SavedSave
To Whom It May Concern:
I am extremely motivated, and I work excellently in a team. I consider myself to be a dedicated and hard-working individual who would prove to be highly beneficial to your company. I have a great deal
of integrity, practical common sense and a drive and enthusiasm for the Accounting profession. I am a highly motivated individual who will strive to achieve the best outcome in any task that I may be delegated. It is me
intention to pursue a successful career in the accounting field and should I be granted the opportunity to work at your company, I intend to maintain the employment relation such that I gain significant skill and experience.
It would be a great privilege to be accepted as an employee of your company.
Best Regards
Geeta
11d
1
SavedSave
The Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest-level technical issues. Ensuring the highest levels of systems, infrastructure availability and SLAs
*Client *
*Duties and expectations include but are not limited to*
Reporting to the Systems Engineering Manager and working with fellow members of the Engineering and IT Teams, the responsibilities include but not limited to:
* Participating, providing, and assisting in the design, UAT and implementation of solutions.
* Hardware and software scoping and planning for client requirements.
* Capacity planning of resources for physical and virtual environments.
* Collaborate with cross-functional teams for project & service delivery, such as client services, technical teams and third-party solution providers
* Engage in new and existing business/client project planning sessions to provide input and align to industry best standards.
* Ensure client systems remain stable and requirements are continuously met.
* Ensure client SLAs, deliverables and projects are met timeously
* Co-ordinate software & systems solutions testing and rollouts.
* Remain proactive and responsive to prospective clients and stakeholders.
* Retain and develop strong relationships with clients, delivering strategic insight and advice and industry intelligence, to help them achieve their objectives.
* Provide information and evidence for technical audits and advise on solutions for improvement.
* Determine efficient communication procedures for service delivery teams to relay back to clients for impact of systems.
*People*
* Provide daily direction and communication to team on performance through regular team connects
* Grow, mentor, and upskill the team on technical and management skills
* Coach direct reports on workforce issues
* Enables and empowers the team to implement/execute a strategic vision or change for the better. Leads with passion and energy.
*Financial *
* Effectively maintain awareness of the business strategy and company profitability, including all budgetary controls focused on the impact the specialist support team has on delivery of ensuring the business achieves the revenue targets
* Ensure departmental expenditure is within budget
* Ensure software, infrastructure and all licensing expenditure is accounted for along in co-ordinance with the correct processes and relevant approvals.
* Drive cost management and savings initiatives to reduce overall operating expenses and improve profitability
*Risk and process *
* Identify continuous improvement opportunities, and drive solutions to enhance processes around authentication, security and
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzMxMTM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1206184&xid=1555_31139
2y
1
Do you have what it takes to join our team?
ATTENTION ALL CHATSWORTH, SHALLCROSS & DURBAN CENTRAL JOB SEEKERS!!!
We seek vibrant, energetic,
motivated, team players with a
“can do” attitude and excellent
communication skills to join our
dynamic Call Center Team.
UK OUTBOUND EXPERIENCE PREFERRABLE.
We offer:
- Flexible working hours
- Guided training ☎️
- A Stable salary
- And a great team to work with
OUR OFFICE IS BASED IN: 19 Umhlanga Plaza 4 Lagoon Drive ,Umhlanga Rocks
SEND US YOUR CV's @ careers@televate.co.za
or contact Natasha Junior on 069 126 7650
This your opportunity to build your career.
12d
PLEASE READ CAREFULLY BEFORE APPLYING SO AS NOT TO WASTE EACH OTHERS TIME:
Reliable Punctual Honest Driver needed with your own car for shift transport to my work and back to my house.
I reside in La Lucia gainsford place,going to gateway mall 5 shifts per week.
Driver must be:
Sober habbits
Honest
Punctual
Good Communication skills
Courteous and considerate
LICENCED SA Driver
You must have you own safe reliable neat car.
Shift times are either working a 5.30 am (ie you must be outside residence by 5.30am)Finish at 2pm
or
working a 1.30pm finish at 10.20 pm at night.
You will be advised shifts pickup confirmation so as toplan ahead .
Remuneration:R 425 per week to be paid every two weeks,ie R425 x 2 = R850.NB***
Take note of this.
Watsapp me during office hours strictly: 8am to 7pm,send a Watsapp message I will respond,NO CALLS.
Contact:Yvonne
0607343624
9d
1
SavedSave
International client is looking for an experienced Skills Development Facilitator to join their team in Umhlanga.Key purpose:To manage the relationship between the company and the respective SETAs on matters concerning skills development within the financial services industry and the organisation. To facilitate in the implementation of various skills programmes in line with Transformation targets and drive implementation of skills development practices within the organisation. Duties and Responsibilities:Manage SETA legislative reporting requirementsEnsure that all SETA & legislative reporting requirements are met both in terms of content and deadlinesMonitor all recoverable grants and ensure maximum recoverable grants are achieved as per the service level agreement with the relevant SETA’sSubmit accurate Workplace Skills Plans and Annual Training Reports to INSETA and BANKSETA Stakeholder liaisonManage any SETA led initiatives as approved by the business, including learnerships, workplace skills opportunities and pivotal programmesProvide effective professional advice and guidance to managers and employees regarding the learning and development legislative requirements, policies, practices, and proceduresTimeously communicate Seta initiatives, grant s, and benefits to the employer. Evaluate SETA funding opportunities and make recommendations on programmes that can be implemented Monitoring and evaluationUse appropriate methods to measure success and impact of interventionsConsolidate learning and development feedback and ensure lessons learnt are incorporated for future programmesEnsure that learning and development programmes are aligned with relevant SAQA/SETA unit standardsImplement quality control mechanisms to ensure consistent, high quality delivery of staff development interventionsAdministrationSchedule learning and development interventions and coordinate logistics associated with the learning intervention (learnership, technical and soft skills programmes)Submit payment requests, create requisitions, etc. for expenditure, as per Authority MandatesCompile monthly status update reports on completed and upcoming learning interventionsRegular documentation and updating of all processes and procedures related to roleTimeous upload of all documentation associated with learning interventions, received from L&D team on shared Learning and Development folder, as per defined process. Follow up on outstanding documents. Minimum Requirements:MatricUndergraduate qualification in Human Resource Management/Organisational Development, Education and Training (OD-ETDP)SDF AccreditationCompetencies:Excellent planning, organisational and prioritisation skillsProfessional, energetic, dynamic, and positive team player with great business acumenStrong interpersonal skills and great relationship building abilityClear communicator with the ability to communicate and influence at all levels – both verbal and writtenStrong problem-solving skills with effective
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM3NjE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131636&xid=1266_37615
2y
1
SavedSave
The Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest-level technical issues. Ensuring the highest levels of systems, infrastructure availability and SLAs
*Client *
*Duties and expectations include but are not limited to*
Reporting to the Systems Engineering Manager and working with fellow members of the Engineering and IT Teams, the responsibilities include but not limited to:
* Participating, providing, and assisting in the design, UAT and implementation of solutions.
* Hardware and software scoping and planning for client requirements.
* Capacity planning of resources for physical and virtual environments.
* Collaborate with cross-functional teams for project & service delivery, such as client services, technical teams and third-party solution providers
* Engage in new and existing business/client project planning sessions to provide input and align to industry best standards.
* Ensure client systems remain stable and requirements are continuously met.
* Ensure client SLAs, deliverables and projects are met timeously
* Co-ordinate software & systems solutions testing and rollouts.
* Remain proactive and responsive to prospective clients and stakeholders.
* Retain and develop strong relationships with clients, delivering strategic insight and advice and industry intelligence, to help them achieve their objectives.
* Provide information and evidence for technical audits and advise on solutions for improvement.
* Determine efficient communication procedures for service delivery teams to relay back to clients for impact of systems.
*People*
* Provide daily direction and communication to team on performance through regular team connects
* Grow, mentor, and upskill the team on technical and management skills
* Coach direct reports on workforce issues
* Enables and empowers the team to implement/execute a strategic vision or change for the better. Leads with passion and energy.
*Financial *
* Effectively maintain awareness of the business strategy and company profitability, including all budgetary controls focused on the impact the specialist support team has on delivery of ensuring the business achieves the revenue targets
* Ensure departmental expenditure is within budget
* Ensure software, infrastructure and all licensing expenditure is accounted for along in co-ordinance with the correct processes and relevant approvals.
* Drive cost management and savings initiatives to reduce overall operating expenses and improve profitability
*Risk and process *
* Identify continuous improvement opportunities, and drive solutions to enhance processes around authentication, secu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3Mzc4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193733&xid=1555_27378
2y
1
SavedSave
Bidvest Insurance was founded in 1997 and provides niche value added products to customers through its Direct Channel which operates via call centres, as well as its Affinity Channel that partners with distribution networks. Our products are designed to protect consumers and deliver exceptional service levels when our customers need us most, so that we can deliver on our purpose ‘To protect everyday South Africans, against foreseeable events and their financial losses, so that we can all contribute to a better South Africa’.
We have successfully expanded and evolved through our dedicated commitment to our values, customers, partners, and staff. Interested individuals looking to join Bidvest Insurance can expect to join a young and energetic team that challenge convention and who are intent on building long term relationships with all stakeholders.
Being a part of Bidvest, one of South Africa’s leading services, trading and distribution groups, your career aspirations with us are only limited by your own imagination.
The Policy Retentions Consultant will be responsible for timely and effective contacting of all customers who have not paid their insurance premiums or intend cancelling their Bidvest Insurance products, with the aim of arranging alternate premium collection dates or retaining customers.
* The consultant must have strong selling abilities
* Ability to convince customers that products meet their needs
* Must have upsell and Cross sell capabilities
* Ability to accurately assess customer needs and deal with objections that may arise
* Ability to feedback issues of compliance and insurer requirements to sales consultants.
* Must have the ability to re-sell products should customer wish to cancel.
* Liaising with correct departments to resolve any administration issues and following up until resolution.
* Ability to handle a high quantity of policies in an efficient & timely manner.
* Attention to detail necessary.
* Provide feedback to management with regards to any risks posed to the business.
* Maintain and develop professional telephone skills and ensure compliance
* Daily administration.
* Degree Grade 12 /Matric
* RE Qualification Essential
* FAIS Compliant- Minimum 60 Credits
* Minimum 1 Year Retentions Sales Experience
* Minimum 3 years’ successful experience in an insurance/ financial services environment.
* Experience in an inbound/outbound call centre environment
* Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive.
* Computer literate – MS Word, Excel, Outlook, and CRM knowledge/experience.
* Motor Industry experience would be an advantage.
* Excellent negotiating and closing skills
* Confident and assertive.
* Ability to work under pressure.
Basic + Commission
* Degree Grade 12 /Matric
* RE Qualification Essential
* FAIS Compliant- Minimum 60 Credits
*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUyODlfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1135795&xid=1555_5289
2y
1
SavedSave
The Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest-level technical issues. Ensuring the highest levels of systems, infrastructure availability and SLAs
*Client *
*Duties and expectations include but are not limited to*
Reporting to the Systems Engineering Manager and working with fellow members of the Engineering and IT Teams, the responsibilities include but not limited to:
* Participating, providing, and assisting in the design, UAT and implementation of solutions.
* Hardware and software scoping and planning for client requirements.
* Capacity planning of resources for physical and virtual environments.
* Collaborate with cross-functional teams for project & service delivery, such as client services, technical teams and third-party solution providers
* Engage in new and existing business/client project planning sessions to provide input and align to industry best standards.
* Ensure client systems remain stable and requirements are continuously met.
* Ensure client SLAs, deliverables and projects are met timeously
* Co-ordinate software & systems solutions testing and rollouts.
* Remain proactive and responsive to prospective clients and stakeholders.
* Retain and develop strong relationships with clients, delivering strategic insight and advice and industry intelligence, to help them achieve their objectives.
* Provide information and evidence for technical audits and advise on solutions for improvement.
* Determine efficient communication procedures for service delivery teams to relay back to clients for impact of systems.
*People*
* Provide daily direction and communication to team on performance through regular team connects
* Grow, mentor, and upskill the team on technical and management skills
* Coach direct reports on workforce issues
* Enables and empowers the team to implement/execute a strategic vision or change for the better. Leads with passion and energy.
*Financial *
* Effectively maintain awareness of the business strategy and company profitability, including all budgetary controls focused on the impact the specialist support team has on delivery of ensuring the business achieves the revenue targets
* Ensure departmental expenditure is within budget
* Ensure software, infrastructure and all licensing expenditure is accounted for along in co-ordinance with the correct processes and relevant approvals.
* Drive cost management and savings initiatives to reduce overall operating expenses and improve profitability
*Risk and process *
* Identify continuous improvement opportunities, and drive solutions to enhance processes around authentication, secu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk0NTFfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1137678&xid=1555_9451
2y
1
Team Leader required with experience in Managing and Leading a Team of Short Term Insurance Telesales Agents
Lead Team
Motivate Team
Drive sales and performance
Coaching and mentoring
Ensure team meets target
Matric
FAIS Credits
RE Certificate
Class of Business Personal Lines
Over 3 years experience managing a team Short Term Insurance sales agents
Call Centre experience essential
Lucrative Basic salary plus Lucrative Commission Structure
Matric
FAIS Credits
RE Certificate
Class of Business Personal Lines
Over 3 years experience managing a team Short Term Insurance sales agents
Call Centre experience essential
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4NzFfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1135631&xid=1555_4871
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Bidvest Insurance was founded in 1997 and provides niche value added products to customers through its Direct Channel which operates via call centres, as well as its Affinity Channel that partners with distribution networks. Our products are designed to protect consumers and deliver exceptional service levels when our customers need us most, so that we can deliver on our purpose ‘To protect everyday South Africans, against foreseeable events and their financial losses, so that we can all contribute to a better South Africa’.
We have successfully expanded and evolved through our dedicated commitment to our values, customers, partners, and staff. Interested individuals looking to join Bidvest Insurance can expect to join a young and energetic team that challenge convention and who are intent on building long term relationships with all stakeholders.
Being a part of Bidvest, one of South Africa’s leading services, trading and distribution groups, your career aspirations with us are only limited by your own imagination.
The Policy Retentions Consultant will be responsible for timely and effective contacting of all customers who have not paid their insurance premiums or intend cancelling their Bidvest Insurance products, with the aim of arranging alternate premium collection dates or retaining customers.
* The consultant must have strong selling abilities
* Ability to convince customers that products meet their needs
* Must have upsell and Cross sell capabilities
* Ability to accurately assess customer needs and deal with objections that may arise
* Ability to feedback issues of compliance and insurer requirements to sales consultants.
* Must have the ability to re-sell products should customer wish to cancel.
* Liaising with correct departments to resolve any administration issues and following up until resolution.
* Ability to handle a high quantity of policies in an efficient & timely manner.
* Attention to detail necessary.
* Provide feedback to management with regards to any risks posed to the business.
* Maintain and develop professional telephone skills and ensure compliance
* Daily administration.
* Degree Grade 12 /Matric
* RE Qualification Essential
* FAIS Compliant- Minimum 60 Credits
* Minimum 1 Year Retentions Sales Experience
* Minimum 3 years’ successful experience in an insurance/ financial services environment.
* Experience in an inbound/outbound call centre environment
* Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive.
* Computer literate – MS Word, Excel, Outlook, and CRM knowledge/experience.
* Motor Industry experience would be an advantage.
* Excellent negotiating and closing skills
* Confident and assertive.
* Ability to work under pressure.
Basic + Commission
* Degree Grade 12 /Matric
* RE Qualification Essential
* FAIS Compliant- Minimum 60 Credits
*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUyODlfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1135795&xid=1555_5289
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Hi
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