Customer service jobs in Umhlanga | Gumtree Classifieds in Umhlanga

Clear All

Results for customer service jobs in All Categories in Umhlanga

Save

ROLE PURPOSEThe purpose of the role of the Business Application Engineer is to provide technical support for our new and existing enterprise software solutions to our end users. You will be part of a technical team, and take full ownership of related issues, system enhancements and managing release upgrades, with a full understanding the Customer requirements and a deep knowledge of for everything NetSuite ERP and Salesforce CRM as a minimum. The candidate needs to provide an excellent service to our end users as well as upskill colleagues. JOB DESCRIPTIONUnderstand all aspects of SFDC / NetSuite configuration and technical/functional capabilities, including all changes and potential system implications related to the SFDC / NetSuite release upgrades. Support the SFDC and NetSuite Accounting cloud services such as: General end-user questionsUser management and SSO provisioningProfiles, roles and permissionsEscalation to SFDC/NetSuite supportLicense managementScheduling upgrades and outagesManagement of flows, workflows, automation, and scripts.Ad hoc tasks including CSV imports and data cleansing, budget imports, forms and advanced pdf template changes, sandbox refreshes, custom reports and saved searches with some formula knowledgeDemonstrate cross-business understanding and translation of business requirements to solutionsAdvise the Solution Design Authority on matters within your application domain, ensuring that all relevant system-related concerns or changes are appropriately considered in all Solution Design Authority decisionMaintain and ensure alignment and integration with other applications, the data architecture, business intelligence and infrastructure architecture.Work with the relevant stakeholders to define solutions and advise on implementation options to ensure our CRM and finance capabilities consistently give us the edge over our competitorsDevelop and maintain documentation for business applicationsEducating team members and ad hoc training for end users PROFICIENT AND ESSENTIAL SKILLS• Demonstrable experience in supporting SFDC• Experience using NetSuite SRP and Finance• Experience working in an end user facing environment• Experience breaking down large activities into smaller sub tasks• Good communication skills DESIRABLE SKILLS• Good level of understanding of a Microsoft Windows• Good level of understanding of networking• Experienced working in an Agile environment• Experienced implementing new monitoring and reporting solutions• Experience of working with ISO27001:2005 onwards.• Experience working on projects and breaking down projects into actions• Full and clean driving lic... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDUwMDUwNDA0P3NvdXJjZT1ndW10cmVl&jid=927638&xid=2450050404

18h

Umhlanga

Save

ROLE PURPOSE Huntswood’s success relies on its IT Infrastructure and End-user facilities being available, effective and efficient. As a Firstline ServiceDesk Technician, you will be the face of the Technology Team. You, along with the team will handle the initial first point of contact for all technical incidents and requests from the business, offering a professional, courteous, speedy and effective service to ensure disruption to Huntswood’s business processes and clients are kept to a minimum. Job description Ensure that incidents and problems logged on Huntswood’s call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised.Ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood’s call logging system.Strive to meet the SLA’s defined within the Call logging system.Ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale.Answering telephone calls and strive to resolve a majority of tickets on first contact and to work with the Head of Customer Support to identify opportunities to further improve the number of tickets resolve on first contact.Managing Client project set-ups to ensure the Client infrastructure is set up on-time and is tested and working.Work alongside 2nd & 3rd Line to learn and carry out escalated tasks (where appropriate)Provide remote support across both Huntswood sites and to home based colleagues.Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.Ensure Huntswood’s computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.Writing and reviewing Service Desk Team’s documentation.Carry out manual handling, moving desktop equipment during desk and office moves as well as project set ups.Work positively with the other members of the Technology team to ensure end-to-end customer satisfaction with the technology services to customers.Responsible for Huntswood Assets and ensuring that the CMDB is accurate and kept up to date. Person Specification *Essential Excellent Customer facing and Customer Service skills, able to communicate to users at all levels.Thrive in a busy environment with changing priorities and goals.Good level of understanding of a Microsoft Windows Active Directory environment including GPO.Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office 365.Good l... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTMxMjEyOTcyP3NvdXJjZT1ndW10cmVl&jid=1012492&xid=1531212972

18h

Umhlanga

Save

Job purpose: To proactively record and process claims in accordance with our principles and procedures and to maintain files within our service standards. To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FCA regulations, and legislative and policy guidelines. Job responsibilities: To proactively record, process and settle claims in accordance with our principles and procedures and to maintain files within our service standardsTo ensure that all files are reserved accurately and promptly within our reserving philosophy.To be personally responsible for ensuring the reserves fully reflect the level of damages on each fileTo process cheques on claims files as required and in accordance with your authoritiesTo identify and champion potential fraudulent claims and action as per guidelinesEnsure liability is agreed within existing case law and accident circumstancesEffectively negotiate with customers, suppliers all relevant third party representativesTo adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant.Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all timesEnsure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times,Any other reasonable duties Experience & knowledge Please refer to Grading Matrix Skills & Qualifications FAIS (150 Credits)Regulatory Examination (RE5) *PreferredExcellent communication skills, both verbal and writtenNegotiation and influencing skillsGood time management and organisation skills with the ability to prioritise workProblem solving skills with the ability to adopt a logical approach to resolving problemsStrong customer service skillsGood numeracy and literacy skillsComputer literate Behaviours Customer focusedEmbrace, embed and incorporate the Company ValuesEmphasis on attention to detail and accuracyAble to work on your own initiative and as part of a teamSelf-motivated and enthusiasticAn organised and proactive approachAbility to work on own initiative and as part of a teamA flexible approach and positive attitudeStrives to drive business improvements to contribute to the success of the business https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTI2MDAzNzE5P3NvdXJjZT1ndW10cmVl&jid=1169471&xid=4126003719

18h

Umhlanga

Save

CXP is looking for an experienced BPO Quality Assurance Consultant. This individual should have the ability to accurately assess the manner in which consultants deal with customers on a daily basis, along with the ability to perform coaching and calibration sessions with consultants who need some development. The Role: You will be responsible for measuring the quality and verification of all advised and non-advisory sales, calls/correspondence in line with business expectations (Specified to campaign) and ensuring corrective action is undertaken where required to ensure the delivery of a first-class level of service to our customers. Key Responsibilities: Ensuring regulatory principles and processes, including Treating Customers Fairly (TCF) and Data Protection policies are followed and delivered consistentlyContribute to a ‘customer driven’ culture of continual improvement, take ownership and become empowered to contribute to meeting business goalsTo deliver set targets and KPI’s on all quality monitoring activity undertakenTo provide feedback and coaching and support to agentsProvide feedback to line manager about effectiveness of processes and potential risks to ensure the department operates in the most efficient manner possibleObtain and accurately input relevant customer data into in-house systems and ensure clear notes are added where neededAchieve departmental and individual objectivesWork with other parts of the organization for the overall objective of improved customer service/experience and treating customers fairlyParticipates in self-development through coaching, mentoring, training and peer feedbackUndertake work of a related nature, or perform duties other than or in addition to those outlined above upon request. Essential/Desirable Attributes and Experience: TCF Regulatory Accountabilities. To carry out your accountabilities and objectives within the frameworks of the Clients TCF policies. Experience & Qualifications desired: Previous experience in a financial services roleExcellent communication and interpersonal skills Good numeracy, literacy and attention to detailUnderstanding of FCA and TCF regulations relating to complaints handling and consumer salesBusiness related qualification an advantage Hours: To be discussed (UK based Shifts) Between 09H00 & 21H00 / 10H00 & 22H00 Monday - Friday (Additional Saturdays may be included) *Candidates would be required to be available to start in January 2022 and be required to work SA Public holidays. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDkzMTIzMTAyP3NvdXJjZT1ndW10cmVl&jid=803440&xid=2093123102

18h

Umhlanga

Save

The purpose of this role is too Inspire people to live active lives and to ensure that the individual and club sales goal is achieved on a monthly basis by promoting and marketing Virgin Active as the preferred choice in the fitness industry. * To at all times do your bit towards achieving our *Vision* of being The World’s Most Loved Exercise Brand; to live and role-model our *Values* of Insatiable Curiosity, Delightfully Surprising, Heartfelt Service, Red Hot, Smart Disruption and Straight Up; and to bring to life our *People Promise* of Be Yourself and Go Together, Work Hard and Dream Big * Plan each day and month in advance, in order to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target. * Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set. * Abide by the Virgin Active sales processes and systems provided by Virgin Active. * To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors. * To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships. * To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product. * Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach. * Report to the Sales Manager regarding reviews, and analyse objectives and planned activities. * To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image. * Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc. * Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador. *Key Performance Indicators (KPIs) – what success looks like!*Management of the following key factors: * Successful monthly club membership sales in line with or exceeding monthly budget set. * Maintain minimum volume criteria on inputs in terms of contacts, setting appointments and sales presentations, to ensure successful achievement of goals. * Maintain an acceptable performance ratio on these inputs (CA 25%, Show 60% and Close 70%) to ensure successful achievement of sales goals. * Represent Virgin Active in line with its processes, policies, brand standards and values. * Complete all administrative processes and procedures as required by the company, timeously. *We’d like you to have…* * Relevant marketing and promotions experience * Presentation skills https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0MDQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241495&xid=1555_54042

Umhlanga

Save

ROLE SUMMARY The Level 2 Service Engineer handles issues and requests that are beyond the Level 1 Service Engineer’s scope. The role requires a deeper understanding of different client technologies when troubleshooting complex technical issues. The role serves as a point of escalation for the first level of support and administers changes in client applications as scheduled. FUNCTIONS and RESPONSIBILITIES TICKET RESOLUTION: • Compliance to the Company’s Service Delivery Guidelines, Policies & KPIs • Resolve service tickets in line with existing service level agreements with clients • Contact client to request further clarification or additional information as requested • Setting expectation during the ticket life cycle TECHNICAL SUPPORT: • Resolve 2nd/1st level technical issues in accordance to best practices and guidelines of service delivery • Provide ‘fix on first call’ to customers • Manage lifecycle of service tickets in line with established service level agreement with clients • Relay vital technical information to clients by phone, email, or ConnectWise • Utilize internal resources in troubleshooting issues • Coach Level 1 team members • Support the Service Delivery Supervisor in the team’s compliance to the Companys Escalation Policy REQUESTS for CHANGE: • Schedule and complete changes/requests from clients • Control the lifecycle of all changes involving IT products and services • Schedule and complete changes/requests from clients • Control the lifecycle of all changes involving IT products and services • Maintain documents involving changes made in different client IT environments SKILLS and QUALIFICATIONS The role requires the following: • Work experience in a similar capacity • Strong communication skills both verbal and written • Willingness to grow professionally by learning new skills and building personal value as an IT professional • A problem solving mindset and the ability to think outside the box in solving complex problems • Sense of urgency in completing service requests according to service level agreements • Resourcefulness to use the tools provided by the company • Conceptual understanding of the ITIL framework • Knowledge of Microsoft Office 365 and Outlook • Knowledge of Microsoft Windows Server 2012/2016/2019 environment SKILLS and QUALIFICATIONS The role requires the following: • Work experience in a similar capacity • Strong communication skills both verbal and written • Willingness to grow professionally by learning new skills and building personal value as an IT professional • A problem solving mindset and the ability to think outside the box in solving complex problems • Sense of urgency in completing service requests according to service level agreements • Resourcefulness to use the tools provided by the company • Conceptual understanding of the ITIL framework • Knowledge of Microsoft Office 365 and Outlook • Knowledge of Microsoft Windows Serve https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQwNzE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1232620&xid=1555_40718

Umhlanga

Graduate Financial Adviser - 2022 High commission

Save

*MAKE 2022 YOUR YEAR OF SUCCESS* At Liberty were More Than Insurance. We are not afraid to step outside the box and release the potential for ultimate success. We allow you to carve your own professional path in many areas. In the field, our Advisers provide sound professional advice helping their customers pursue their financial goals by developing a personalized plan based on the customers unique financial situation. Through training we coach our Advisers to provide value to the customer through their unique strengths. This collaboration creates a level of synergy not found anywhere else. *Locations include:* Umhlanga, Mount Edgecombe, Westville, Kloof and PMB Through understanding the power of knowledge, we strive to pioneer new ways to guide people towards financial freedom. *Liberty is not just our name. Its what we do* *APPLY NOW* *Responsibilities:* Contacting clients and setting up meetings, either within an office environment or in clients homes or business premises Conducting in-depth reviews of clients financial circumstances, current provision and future aims Analysing information and preparing plans best suited to individual clients requirements Completing risk analysis Researching the marketplace and providing clients with information on new and existing products and services Designing financial strategies Assisting clients to make informed decisions Reviewing and responding to clients changing needs and financial circumstances Promoting and selling financial products to meet given or negotiated sales targets *Skills Required:* • Being a leader. You are driven to be the best and foster the same motivation in your teammates. • Networking. You are constantly looking to expand your network and get energy from connecting with others. Above all else, this is a people business. • Entrepreneurial skills. You possess business savvy and have the solid determination to run your own business. • Being a self-starter. Your tenacity and determined mindset along with thick skin help you keep your eye on the prize. • Advocating for clients. To you, your clients are everything. You are passionate about serving them as a dedicated relationship manager. *Requirements:* Matric Tertiary Qualification (preferable) Clear criminal and credit record Valid driver’s licence Own vehicle essential Laptop *What you can expect from us… * • Consistent support. Whether its through teaming up with a Sales Leader, or providing you with tools to track your goals, results, and business practices, Liberty is committed to your success. • A complete line of insurance and financial services products. These include Life, Disability Income, Long-Term insurance and annuities. • Solid consumer brand awareness. • A group of driven, hardworking individuals. Libertys commitment to workplace diversity and inclusion has created an organization of professionals dedicated to https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM1NDkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1230682&xid=1555_35490

Umhlanga

Save this search and get notified

when new items are posted!

"customer service jobs" in Umhlanga

customer service jobs in Umhlanga (53 results)

Results for customer service jobs in All Categories in Umhlanga