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To shape the future of the operation by ensuring the delivery of an efficient and effective client experience through the delivery of consistently high quality service delivery to customers *Monitor the successful delivery of operational targets according to client agreements* Review performance metrics and address service issues with relevant managers Monitor service levels, customer experience, quality, compliance measures on a and address inconsistencies Devise and monitor the implementation of effective communication structures Motivate and manage performance of Head of Ops / Senior Ops Managers Review monthly forecasts and plans Review quarterly reports with Head of Ops / Senior Ops Managers and address areas of improvement Ensure service levels are aligned to customer SLA *Manage the growth and development of the client portfolio* Identify opportunities and engage with clients Monitor new technologies and practices Assist in developing solutions for potential new clients. Responsible of end to end customer contact processes Approve best practice and continuous improvement plans and make recommendations based upon the employee and customer insight. Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies. *Manage the client relationships* Enhance the quality of customer interactions, quality assurance, compliance, regulation and legal obligations Deliver cost efficiencies and increase in Customer Satisfaction Scores. Manage the client relationship Engage with clients on identified opportunities Contract management *Financial Management* Approve the final forecast and analyse annual budget figures Review and evaluate rolling forecasts for 12 months *Skills and Competencies* Planning and Organisational Skills Strong and adaptable communication skills Leadership skills Business Analysis Financial management Strategic thinking with the ability to conceptualize Coaching Skills Relationship Management Adaptability / Resilience Initiative / creative thinker Innovative Effective conflict management skills *Experience, Knowledge and Qualifications* Tertiary qualification in Sales / Marketing Sound knowledge of CRM system 10 years’ experience working at a senior level leading a service driven contact centre 3 years’ experience in managing and developing budgets and financial forecasts 5 years’ experience managing a large outsourced contact centre operation PMO experience essential Transitions Experience essential Insurance and Financial Services Advantageous *Experience, Knowledge and Qualifications* Tertiary qualification in Sales / Marketing Sound knowledge of CRM system 10 years’ experience working at a senior level leading a service driven contact centre 3 years’ experience in managing and developing budgets and financial forecasts 5 years’ experience managing a large outsou https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1ODk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243581&xid=1555_55895

Umhlanga

Luxurious Three-Bedroom Beachfront Residence in Up-Market La Lucia

R 12,000,000

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Discover unparalleled coastal living in this exquisite three-bedroom home nestled in the prestigious La Lucia neighborhood. Boasting direct access to the beach and stunning sea views, this property offers a haven of comfort and luxury.Interior Layout:• Entrance Hall with Sea Views: Enter the home through a welcoming entrance hall with breathtaking sea views, setting the tone for the elegance and charm found throughout.• Spacious Living Areas: The downstairs interior features a lounge, study, and open-plan dining room and kitchen, providing ample space for relaxation and entertainment.• Fully Equipped Scullery: Enjoy the convenience of a fully equipped scullery, ensuring seamless meal preparation and organization.• Upstairs Retreat: Ascend to the upper level via another entrance hall with built-in linen cupboards, where youll find three bedrooms, two of which feature ensuite bathrooms. The main bedroom boasts a walk-in closet, and all bedrooms offer access to the balcony with captivating sea views.Experience the Height of Coastal Luxury in La Lucia. Contact us today to arrange a viewing and make this exceptional property your own.Exterior Features:• Huge Entertainment Area: Enjoy panoramic sea views from the expansive entertainment area, perfect for hosting gatherings or relaxing in the coastal breeze. Complete with a braai area, its ideal for alfresco dining and socializing.• Double Garage with Rooftop Entertainment Option: The double garage provides secure parking, with the option to convert the rooftop into an additional entertainment space, offering endless possibilities for relaxation and enjoyment.• Additional Parking: Accommodate guests effortlessly with parking space for three vehicles, ensuring convenience and comfort for all visitors.• Double Storeroom: Keep your outdoor essentials organized in the double storeroom, providing ample storage for garden tools and equipment, with potential for additional usage as a spare room.• Outhouse Dwelling: A charming outhouse dwelling features an open-plan bedroom, bathroom facilities, and a kitchenette, offering privacy and comfort for guests or as a separate retreat.• Helpers Accommodation: Benefit from one bedroom with a bathroom, providing comfortable accommodation for a helper.• Stunning Pool and Outdoor Amenities: Relax and unwind in the tranquil pool area, complete with an outside open shower and an exterior lounging area, perfect for enjoying the coastal lifestyle.Has PoolProperty Reference #: SIR110363Agent Details:Patsy GovenderLew Geffen Sothebys International RealtyShop 4A Ballito Centre25 Sandra RoadBallito25 Sandra RoadBallito

Umhlanga

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The purpose of this role is too Inspire people to live active lives and to ensure that the individual and club sales goal is achieved on a monthly basis by promoting and marketing Virgin Active as the preferred choice in the fitness industry. * To at all times do your bit towards achieving our *Vision* of being The World’s Most Loved Exercise Brand; to live and role-model our *Values* of Insatiable Curiosity, Delightfully Surprising, Heartfelt Service, Red Hot, Smart Disruption and Straight Up; and to bring to life our *People Promise* of Be Yourself and Go Together, Work Hard and Dream Big * Plan each day and month in advance, in order to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target. * Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set. * Abide by the Virgin Active sales processes and systems provided by Virgin Active. * To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors. * To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships. * To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product. * Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach. * Report to the Sales Manager regarding reviews, and analyse objectives and planned activities. * To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image. * Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc. * Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador. *Key Performance Indicators (KPIs) – what success looks like!*Management of the following key factors: * Successful monthly club membership sales in line with or exceeding monthly budget set. * Maintain minimum volume criteria on inputs in terms of contacts, setting appointments and sales presentations, to ensure successful achievement of goals. * Maintain an acceptable performance ratio on these inputs (CA 25%, Show 60% and Close 70%) to ensure successful achievement of sales goals. * Represent Virgin Active in line with its processes, policies, brand standards and values. * Complete all administrative processes and procedures as required by the company, timeously. *We’d like you to have…* * Relevant marketing and promotions experience * Presentation skills https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0MDQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241495&xid=1555_54042

Umhlanga

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ROLE SUMMARY The Level 2 Service Engineer handles issues and requests that are beyond the Level 1 Service Engineer’s scope. The role requires a deeper understanding of different client technologies when troubleshooting complex technical issues. The role serves as a point of escalation for the first level of support and administers changes in client applications as scheduled. FUNCTIONS and RESPONSIBILITIES TICKET RESOLUTION: • Compliance to the Company’s Service Delivery Guidelines, Policies & KPIs • Resolve service tickets in line with existing service level agreements with clients • Contact client to request further clarification or additional information as requested • Setting expectation during the ticket life cycle TECHNICAL SUPPORT: • Resolve 2nd/1st level technical issues in accordance to best practices and guidelines of service delivery • Provide ‘fix on first call’ to customers • Manage lifecycle of service tickets in line with established service level agreement with clients • Relay vital technical information to clients by phone, email, or ConnectWise • Utilize internal resources in troubleshooting issues • Coach Level 1 team members • Support the Service Delivery Supervisor in the team’s compliance to the Companys Escalation Policy REQUESTS for CHANGE: • Schedule and complete changes/requests from clients • Control the lifecycle of all changes involving IT products and services • Schedule and complete changes/requests from clients • Control the lifecycle of all changes involving IT products and services • Maintain documents involving changes made in different client IT environments SKILLS and QUALIFICATIONS The role requires the following: • Work experience in a similar capacity • Strong communication skills both verbal and written • Willingness to grow professionally by learning new skills and building personal value as an IT professional • A problem solving mindset and the ability to think outside the box in solving complex problems • Sense of urgency in completing service requests according to service level agreements • Resourcefulness to use the tools provided by the company • Conceptual understanding of the ITIL framework • Knowledge of Microsoft Office 365 and Outlook • Knowledge of Microsoft Windows Server 2012/2016/2019 environment SKILLS and QUALIFICATIONS The role requires the following: • Work experience in a similar capacity • Strong communication skills both verbal and written • Willingness to grow professionally by learning new skills and building personal value as an IT professional • A problem solving mindset and the ability to think outside the box in solving complex problems • Sense of urgency in completing service requests according to service level agreements • Resourcefulness to use the tools provided by the company • Conceptual understanding of the ITIL framework • Knowledge of Microsoft Office 365 and Outlook • Knowledge of Microsoft Windows Serve https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQwNzE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1232620&xid=1555_40718

Umhlanga

Graduate Financial Adviser - 2022 High commission

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*MAKE 2022 YOUR YEAR OF SUCCESS* At Liberty were More Than Insurance. We are not afraid to step outside the box and release the potential for ultimate success. We allow you to carve your own professional path in many areas. In the field, our Advisers provide sound professional advice helping their customers pursue their financial goals by developing a personalized plan based on the customers unique financial situation. Through training we coach our Advisers to provide value to the customer through their unique strengths. This collaboration creates a level of synergy not found anywhere else. *Locations include:* Umhlanga, Mount Edgecombe, Westville, Kloof and PMB Through understanding the power of knowledge, we strive to pioneer new ways to guide people towards financial freedom. *Liberty is not just our name. Its what we do* *APPLY NOW* *Responsibilities:* Contacting clients and setting up meetings, either within an office environment or in clients homes or business premises Conducting in-depth reviews of clients financial circumstances, current provision and future aims Analysing information and preparing plans best suited to individual clients requirements Completing risk analysis Researching the marketplace and providing clients with information on new and existing products and services Designing financial strategies Assisting clients to make informed decisions Reviewing and responding to clients changing needs and financial circumstances Promoting and selling financial products to meet given or negotiated sales targets *Skills Required:* • Being a leader. You are driven to be the best and foster the same motivation in your teammates. • Networking. You are constantly looking to expand your network and get energy from connecting with others. Above all else, this is a people business. • Entrepreneurial skills. You possess business savvy and have the solid determination to run your own business. • Being a self-starter. Your tenacity and determined mindset along with thick skin help you keep your eye on the prize. • Advocating for clients. To you, your clients are everything. You are passionate about serving them as a dedicated relationship manager. *Requirements:* Matric Tertiary Qualification (preferable) Clear criminal and credit record Valid driver’s licence Own vehicle essential Laptop *What you can expect from us… * • Consistent support. Whether its through teaming up with a Sales Leader, or providing you with tools to track your goals, results, and business practices, Liberty is committed to your success. • A complete line of insurance and financial services products. These include Life, Disability Income, Long-Term insurance and annuities. • Solid consumer brand awareness. • A group of driven, hardworking individuals. Libertys commitment to workplace diversity and inclusion has created an organization of professionals dedicated to https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM1NDkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1230682&xid=1555_35490

Umhlanga

R 3,000,000

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Unlock the potential for business success with this exceptional 169m² A-Grade office space now available in Umhlanga. This office isnt just a place to work; its a gateway to growth, strategically positioned for maximum convenience and productivity.Prime Location: Situated in the vibrant heart of Umhlanga, this office offers easy access to the N2 and M4 motorways, making it a strategic base for your business. Whether you have local clients or need to connect with nearby cities, this location simplifies your accessibility and offers a prime business address.Premier Business Park: This office is located in a premier business park known for its excellence. Its not just about the space; its about the environment. The park is meticulously maintained and offers a professional and appealing atmosphere. From the moment you arrive, youll feel the prestige and potential of your new workplace.24/7 Security: Security is paramount. This business park is equipped with 24/7 security, ensuring a safe working environment. You and your team can focus on your work without any security concerns. Whether its a late-night project or an early morning meeting, you can feel secure and confident.Meeting Rooms and Boardroom: Success often hinges on effective communication and collaboration. This office doesnt just offer workspace; it provides the tools you need for successful operations. Multiple meeting rooms are available, providing dedicated spaces for discussions, brainstorming, and presentations. The boardroom adds a touch of sophistication for high-level meetings and client presentations. These facilities promote collaboration and ensure your business operations run smoothly.Kitchen & Toilets: Convenience is key. Your office space includes its own kitchen, allowing your team to prepare meals, store refreshments, and maintain daily productivity. No need to leave the office for a quick snack or a hot cup of coffee. Additionally, the inclusion of private toilets adds to the practicality and comfort of the space. This feature ensures that your team has easy access to facilities, saving time and enhancing convenience.In conclusion, this 169m² A-Grade office space in Umhlanga offers more than just a place to work; it provides a strategic location, a professional environment, and all the essential amenities for successful business operations. Dont miss the chance to elevate your business in a prime location with round-the-clock security and a range of facilities designed to support your success. Contact us today to explore this exceptional opportunity further and secure your ideal office space in Umhlanga.Key Points:* Gross Areas -169m* Parking Bays 6 * Sale Price R3 000 000. Ex Vat * Secure Business Park* Access Control Systems* 24 Hour Manned Security* On Transport Route* Immediate OccupationProperty Reference #: CL5080Agent Details:Matthew ODonoghueLurinet (PTY) Ltd T/A Deal Core97 Jan Hofmeyr RoadDawncrestWestville363029 Salisbury Avenue Westville3630

3mo

Umhlanga

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"all tools" in Umhlanga

all tools in Umhlanga (61 results)

Results for all tools in All Categories in Umhlanga