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Head of ReservationsSalary: Market Related, Permanent Purpose of Position: Complement Recruitment are recruiting for a Head of Reservations based in either Johannesburg, Gauteng or Cape Town Western Cape. The purpose of this position is to drive high quality level services within the Reservations Team and is specifically accountable for the performance and leadership of the Reservations Team. This is a permanent position, 5 Star Hospitality experience essential. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills Matric; Tertiary qualification in Travel and Tourism or relevantMinimum of 5-7 years of experience in leading and managing Reservations TeamKnowledge of TourplanProven Leadership and Management SkillsExcellent written and verbal communication skillsStrong organizational and time-management skills. The purpose of this position is to drive high quality level services within the Reservations team. The incumbent is specifically accountable for the performance and leadership of the Reservations Team. Key Areas of ResponsibilityFocusing on Service levels with attention to detail and accuracy, timeous feedback etcProblem solving and communicating with Tour OperatorWorking very closely with all Team members in ReservationsImplementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.Managing of the Reservations budget and ensuring that this is effectively implemented and managed.Plan and support the development of individuals skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment.Integration of systems between Reservations, Finance and Operations ensuring the flow of information is correct for ease of information flowing to Camps etc.Managing the business reports which is generated from Tour PlanEnsuring all systems are fully operational e.g. Emergency weekend cell phoneDeveloping reports to administer and grow the business for conversions from provisionals to confirmedEnsuring that we maximise our capacity of selling and ensuring limited dead beds are createdEnsuring timeous feedback to operators with quick turnarounds, attention to detail etcAd hoc duties as requested. Find Us on Social Media https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mzg3MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778671&xid=1109_183870

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Responsibilities and Duties Handling of safari requests from agents with planning costing an accurate information within the required turnaround timeProactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, and offering additional information as neededFollow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safariOn confirmation complete the safari file with all the information requiredBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales processFollow up with agents after a safari for any feedbackReport any errors or issues to your line manger immediately on discoveryProvide proactive support to colleagues during peak or leave timesProactive approach towards your personal and departmental target and working together with management to ensure we reach these targets Requirements and Qualifications Experience in and knowledge of Safari Sales is requiredExperience in and knowledge of East Africa Safari Sales is an advantage 10-15 years of experience in the broader industry sector (hospitality & tourism)Experience and a good understanding of the safari tourism environmentExperience as many aspects of the industry as possible, more than one side of the fenceExperience in dealing with and delivering on western business demandsExperience with trave l& reservation systemsSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExcellent communication skills, a service delivery mindset and a strong customer service focusTarget-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentAbility to find commercial solutions to problemsGood knowledge of sales systemsStrong administration and organizational skills with great attention to detailThe ability to work well under pressureProactive mindset and can-do attitudeExperience in handling demanding situations (e.g., complaints, last-minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredAbility to work independently as well as within a broader team setupEnergetic and eager to learn Required work practices Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholdersAs a key point of contact and the fa... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDU0OTQzNjA/c291cmNlPWd1bXRyZWU=&jid=1470663&xid=105494360

15h

Higgovale

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Brief Job description Responsible for handling the administrative aspects of agent sales Responsibilities and Duties Working closely alongside the Agent Sales Consultant to manage some of the administrative and operational task of the sales processChecking availability at the company and 3rd party properties through various platforms as well as securing space on a provisional basis as necessaryConfirmation of all services upon agents’ confirmation as per internal procedureChecking invoices to match costs in the quote system and flagging discrepancies to Agent Sales ConsultantLiaising with Finance Team to ensure efficient allocation of deposit to a booking Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocationsUpdating systems with timings and booking references on behalf of the Agent Sales Consultant at the reconfirmation stageReport any error or issue to you line manager immediately on discoveryRespond to ad-hoc requests from agentsProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targetsFollowing and adhering to all procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the country in which we operateTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledgeUse systems to their maximum potential and play an active role in helping to improve where possibleAwareness of ways in which we can increase sales and play an active role in increasing the performance of the unitEncourage inter-department cooperationAny other duties as required including possible project work Requirements and Qualifications Excellent communications skills, a service delivery mindset, and a strong customer service focus both internally with colleagues and externally with suppliersStrong administration and organizational skillsMeticulous attention to detailProactive mindset and can-do AttitudeAbility to work independently as well as within a broader team setupAbility to work well under pressureExperience in delivering results in a performance-oriented and fast-paced sales environmentExperience and a good understanding of the safari tourism environmentExperience in and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania)https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTU4NjMzNDcxP3NvdXJjZT1ndW10cmVl&jid=1470661&xid=3958633471

15h

Higgovale

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Lifestyle Manager – Japanese Speaking Location: Cape Town, WC, South Africa (Hybrid / remote option) Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager. Key Responsibilities To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.Have an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members Requirements MUST be able to speak and write Japanese on a fluent/Native level.1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centerExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same time.The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.Strong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)Possess good communication and interpersonal skillsHaving knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plusExperience with GSDC systems would be advantageoushttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzkxNzc1MDYyP3NvdXJjZT1ndW10cmVl&jid=1481592&xid=3391775062

15h

Higgovale

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JOB ROLE FUNCTIONAL RESPONSIBILITIES Line Management of Kenya Operations As General Operations Manager you are end-responsible for the management of all operations in Kenya. This includes amongst others: Line management of all employees in Kenya; their performance and developmentEnsuring that the various Kenya guest-facing units deliver guest services / experiences in line with the agreed standards & definitions; idem for agent servicesEnd-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, fleet management and asset management / maintenanceEnsuring that the Kenya operations meet the company’s Group policies, procedures and standards at all times, including a/o health & safety and admin controlsEnsuring that all assets and equipment are kept in excellent conditionStrong general performance of the company’s Kenya operations against set management objectivesStrong financial performance of the company’s Kenya operations against its Operating Budget as well as good management of CAPEX against CAPEX budgets/plans Your Profile We are looking for an experienced, well-rounded GM-like Operations Manager with the following profile: Minimum 10 years of experience in various operational management roles (Africa experience and tourism industry experience a must)Strong organizational and logistic skills in leadership positions in organisations with >150 staffEffective at managing and training/coaching middle managers and staffEffective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environmentGood working knowledge & experience in the majority of the following areas:Logistics/resupplyCost managementHRMenus, food quality and food presentationSome bush/guide knowledgeAsset & fleet maintenance managementAbility to build good working relationships with people at all levels from camp staff to the Board of DirectorsProven ability to handle complex intercultural people matters, with cultural sensitivity and awarenessPassion for positive impact and wildlife tourism as well as community developmentMinimum degree or diplomaStrong verbal and written communication skills and ability to structure and present work plans and ideasIndependent ‘getting things done’ mentality; willing to work hardSwahili a preference Location & Travel Requirements You will be based in Nairobi with frequent tra... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MTg4NDg3Njg/c291cmNlPWd1bXRyZWU=&jid=1210322&xid=718848768

15h

Mutale

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Guest Experience Liaison LEVEL: Senior Travel Designer REPORTS TO: Guest Experience Manager LOCATION: Johannesburg, Cape Town or Nairobi Primary Purpose Proudly born and bred in Botswana over 39 years ago, the company remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment. The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary. Brief description of the position: Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guests journey.Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct.Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel. Candidate profile Qualification: Matric certificate – with maths (minimum standard grade or above) Tertiary certificate in Travel & Tourism/hospitality. Experience: Min 5 years’ experience at a Senior level in Reservations. Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. Computer Literate (Microsoft Office, email, Internet) Proven English literacy. Working knowledge of TourPlan and WISH or similar booking/operating system. General destination knowledge on Southern & East Africa. Personal and work travel experience in Southern and East Africa. Problem solver and good with guest interaction Excellent attention to detail. Skills Excellent communication skills both written and oral, in English.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MzU0NzYxNDE/c291cmNlPWd1bXRyZWU=&jid=1305396&xid=635476141

15h

Higgovale

Travel Product Trainer (Africa Leisure Travel)

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Role Our company owns and manages prime properties in many regions across Africa and has plans to expand its global footprint. As a business we rely on the experience and quality of our camp offering and the knowledge of our reservations and sales teams to close sales. Doing this allows us to strive towards our vision. The role of the Product Trainer is to enhance the reservations and sales teams’ knowledge of the regions, concessions, camps and experiences offered across our unique portfolio. Furthermore, the Product Trainer will play a key role in fostering a culture where continuous learning is encouraged. A key objective for the incumbent will be to align the training content with the unique selling points and differentiating features of each of our properties as well as those of the services we offer and our touring services. This is key from the perspective of ensuring that there is a consistent message that resonates throughout the business and can be shared with external partners Responsibilities Responsible to create, manage and deliver detailed training on the company’s products and services. This includes our camps, our touring services and transport services.Ensure that staff are aware of where they can access product-specific information.Work closely with the Head of Reservations, Reservations Managers and Reservations Operations Managers to drive a targeted Product training program within the reservation teams.Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training based on annual sales patterns.Work closely with the sales team to ensure that everyone in the sales team is promoting the same Unique Selling Points (USP’s) for all of our camps and services.Train new staff on all our camps and the regions within which we operate.Implement holistic product training modules incorporating aspects of eco-tourism, hospitality, sustainability, wildlife and community influences.Training will need to be of a detailed nature so as to highlight the unique aspects of our camps and the areas within which we operate. The camp training will need to cover topics such as:USP’s of the campTopography and habitats of the areaDetailed overview of fauna and flora highlighting key speciesCommunity involvementPurpose and impactAccessCompeting and complementary productsOutside of the product specific training, foster a culture that promotes a passion for wildlife and conservation in general. Training Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl.Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and a... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODc4NTU1MjQyP3NvdXJjZT1ndW10cmVl&jid=1316489&xid=2878555242

15h

Higgovale

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Role Summary The role of the Head of Sales is to provide day to day leadership to the Sales team. Working closely with the Sales Director, the ideal person will execute commercial strategies to accelerate growth. The key outcomes are to increase enquiry to customer conversion, overall customer satisfaction. The ideal candidate will have strong leadership, analytical and numerical skills. Key Areas of Responsibility Strategy Together with the Sales Director, help to translate Go2Africa business strategy into sales strategy with clear objectives for the sales teams aimed at achieving targets, maximizing profitability and improving conversion rates Sales LeadershipProvide day to day leadership to the sales teamDevelop KPIs per sales member and manage accordingly.Development of monthly and annual sales targets and per sales memberInitiating and critiquing sales process to drive improvements/innovationProduct mix optimization in line with agreed product strategiesOverall responsibility for the team’s sales performance against targets.Develop remuneration models that are aligned to driving sales performance and motivating sales staff.Ensuring adoption of sales best practices as developed by the organization, to achieve:Continuous improvement of sales conversion ratesThrough product mix optimization, drive gross profit margins per bookingTogether with the Sales Director, help drive the organization’s value proposition in line with company’s strategy Role Profile – Head of SalesIdentify sales and product knowledge and skills gaps; develop individual based development plans for sales members. Coach, mentor and train accordingly.Together with the Sales Director, help drive sales activity to improve overall client net promoter scores (NPS) PERSON PROFILE Qualifications Degree or Diploma is advantageous Knowledge of Africa and Indian Ocean Islands tourism and travel sales analytics and business actionsOnline salesCRM or customer experience knowledgeCustomer service Strategy developmentCoaching and mentoringBusiness and financial AcumenCustomer, competitor, and industry analysisMarket knowledge/ competitive intelligence Experience Minimum of 7+ Years sales management experienceProven sales management track recordRetail (B2C) sales experienceLuxury / high net worth segment experienceConsultative or advice-based sales experience Skills & Competencies Proven experience in B2C sales and managing relationships with key clients Solid kno... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MTMwMzk4MTQ/c291cmNlPWd1bXRyZWU=&jid=1316486&xid=613039814

15h

Higgovale

German Customer Sales and Service - Hybrid

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Our client based in Cape Town, South Africa, is looking to recruit an experienced German Speaking Customer Sales and Service Representative - Hybrid to join their ever-expanding organisation, servicing a prestigious airline brand. If you are career driven and looking to grow your international experience, this is a perfect opportunity for you! Your Role as CSSR: • Service a prestigious airline brand on various work streams • Assist passengers, in in both English and German, with pre and post flight departure travel-related queries • Work on renowned airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily • Fully paid product and systems training provided • Daily interactions with international passengers (i.e. queries, compliments) Hybrid Requirements: Should be located in the Western Cape region Should be able to train remotely from employment date Should be able to work from office on days when requested to, at least bi-weekly Working hours: • Full time contract (40 Hours per week) • Flexible rotational shifts 08h00 till 17h30 (Monday - Sunday) Requirements: • Native level proficiency in German language: Verbal and Written skills essential (Advanced level) • Permanent residence permit or South African ID • Flexibility to work rotational shifts as above • Excellent customer service skills (essential) • Experience in call centre or travel and tourism industry (preferred) • Excellent computer literacy and technical skills • Knowledge and experience on MS Office products and able to work on Windows-based operating systems • Previous experience on travel reservations systems is beneficial • Own transport • Experience our multi-cultural work environment with colleagues from all over the world • Required to meet specific key performance indicators and meet expected client service levels • Demanding and time-sensitive call centre environment • No criminal record Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202228 in subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202228

15h

City Centre

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Summary Our Client in the Travel and Tourism industry has an exciting opportunity for a BI Developer to join their Business Intelligence Team. As the ideal candidate, you will take ownership of ensuring the integrity of all information within the data warehouse as well as the accuracy of the processes used to populate the warehouse daily. You will be responsible for developing and maintaining existing ETL as well as providing operational BI support to the business. Job Description Designing, developing, testing, maintaining, and documenting ETL proceduresDeveloping SQL scripts for ad-hoc requests and reportsAssisting in data management and data integrity initiativesUnderstanding system workflows and documenting key data flowsAligning Key Performance Indicators, reporting, and analyticsAddressing reporting issues at the root cause levelRefine and automate regular processes / scheduled jobs, track issues, and document changesContinuously assess and document data qualityManage new permissions requested and report on database access for users and application loginsTranslating business needs into technical specificationsImproving existing BI tools and procedures Key Roles and Responsibilities BA/Bcom/BSc in either Engineering, Info Systems, Computer Science, or related field2+ years experience with MSSQL & MYSQL1-2 years of experience developing and maintaining ETLs and using Data Integration tools (e.g. Pentaho, Talend), or scriptsExperience querying data from a data warehouse and loading data into itExperience obtaining data from diverse sources including APIs, RDBMSs, flat files, google sheets, etc.Basic understanding of programming languages (Java or Python)Experience designing relational and non-relational data structuresWorking experience with more than one database technologyStrong analytical and troubleshooting skills, including proficiency in root cause analysisExperience creating technical documentationA collaborative and creative approach to solving business issues while working with partner teamsA self-starter with phenomenal problem solving and diagnostic acumen, and a strong analytical mind-setAcute attention to detail and strong organizational skills to prioritize tasks and relay insights to members of the leadership teamThe ability and eagerness to further develop the required skills through self-learningStrong teamwork skills as well as the ability to work independently from the team Advantageous Skills and Knowledge Multidimensional design & modeling based on Kimball best practice... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTMyNDY5OTE5P3NvdXJjZT1ndW10cmVl&jid=1229872&xid=3132469919

15h

Higgovale

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"travel and tourism jobs" in South Africa

travel and tourism jobs in South Africa (90 results)

Results for travel and tourism jobs in All Categories in South Africa