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Results for tour operators in "tour operators" in South Africa in South Africa

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Duties: Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage and follow-up on guest request.Provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs.Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow up.Properly handle incoming and outgoing mail packages and faxes.Stay informed on what activities are available in the city; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.Ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.Keep the Head Concierge and Senior Management well informed of any guests concerns or complaints and action taken.Maintain the Concierge Desk and storage areas in an orderly manner, direct bell and door staff in the maintenance of the front desk and lobby.Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).Work closely with the Valet Parking associates to ensure the smooth handling of guests and customer vehicles.Work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and / or special requests.Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.Ensure that assistance is being provided at all times to all customers and guests and their stay (making reservations, booking tours, checking guests in online for their flights)Make an effort to develop relationships with restaurants and tour operators in order to facilitate the fulfilment of guests requests.Ensures that you work in a safe manner that does not harm or injure self or others.Involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.Continuously endeavour to improve the departments efficient operation, and knowledge of own job function.Ensures effective implementation of the Code of Conduct at all times.Efficient implementation of all work related instructions given by the superiors / management.Requirements: Grade 12A formal hospitality qualificationAt least 2-3 years in a similar position in comparable hotelsValid Drivers License & PDP https://www.jobplacements.com/Jobs/C/Concierge-1249750-Job-Search-01-09-2026-04-03-31-AM.asp?sid=gumtree

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Key Account Senior Consultant – Production – Inbound Tourism/DMC CPT Southern Suburbs – Office based – Monday to Friday based on current earnings and experience. Benefits Leading Inbound Tour Operator – specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Zimbabwe, and Mozambique. Our client is looking for a Key Account Manager (Production) to be based at their offices in CPT Southern Suburbs. An excellent opportunity to join the team and develop your career. In charge of Leisure Groups Production. Quoting and Costings. As a Senior Key Account Manager your main role is to retain top customers and nurture those key relationships over time. Requirements and skills: · Senior level – Minimum 5 years’ Experience as KAM at an Inbound Tour Operator/DMC · Quoting & Costings for inbound Groups and Group series from Europe and USA for Southern Africa (Namibia/Botswana/Zimbabwe/Zambia/Mozambique) · Product knowledge essential · Negotiating with suppliers & Liaising with long established clients · Liaising with the groups consultants who handle the operations and logistics. · Experience in providing solutions based on customer needs. Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levelsExcellent organizational skills, Ability in problem-solving and negotiationMS Office (Word, Excel & PowerPoint) (TOURPLAN, WETU are a PLUS)Fluent in English and have excellent written and verbal communication skills. Responsibilities will include, but not limited to: In charge of Leisure Groups Production. 3-4 Star Accommodation. · Develop trust relationships with a client. Acquire a thorough understanding of key customer needs and requirements. · Expand the relationships with existing customers by continuously proposing solutions that meet their objectives. · Ensure the correct products and services are delivered to customers in a timely manner. · Quotes, itineraries, reservations · Serve as the link of communication between agents and operations. · Resolve any issues and problems faced by customers and deal with complaints to maintain trust. · Play part in generating new sales (with the marketing / sales team) that will turn into long-lasting relationships. · Be able to prepare regular reports of progress and forecasts for the director. and/or astridr@careerdynamics.co.zaConnect to our LinkedIn page - https://www.linkedin.com/company/career-dynamics-sa/

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