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Location: Stellenbosch AboutA luxury hospitality portfolio known for sophisticated escapes and unique guest experiences offers dynamic career opportunities to positive, vibrant, and energetic individuals.The successful candidate will excel in providing service excellence and ensuring that the guest experience is prioritised above all else. As the primary point of contact for guests during the night shift, the Night Auditor handles inquiries, resolves issues, and ensures seamless communication between departments. Main ResponsibilitiesOversees, coordinates, and directs the service, operations, logistics, and activities of the Front Office and other operational departments during the allocated night shift.Responds to requests presented by guests during night operating hours and works closely with relevant department night teams to assist department managers, ensuring a coordinated effort between teams.Ensures that Night Audit and reporting are accurately completed, all departments are balanced, and department End-of-Day procedures are correctly run.Ensures that all guest special requests and requirements are met by all departments and communicated clearly.Upselling of other facilities and services, including affiliates.Adheres to and maintains Health and Safety standards.Experience and Skills Experience in a 5-star luxury hotel environmentExcellent knowledge of the Franschhoek area and surroundingsExcellent interpersonal skills to interact effectively with all guestsExcellent communication skills in English, both written and verbalStrong knowledge of food and beverage, as well as general awareness of news and current affairsProven track record in housekeeping, food and beverage, as well as butler dutiesAbility to remain courteous, calm under pressure, and consistently put guests firstComputer literacy in Microsoft Office and Protel Inherent Requirements:Degree or diploma in HospitalityAt least 2 years of experience in a similar role within HospitalityValid drivers licenseAbility to work shifts and remain flexible across departmentsExceptional attention to detailAbility to anticipate guest needs and exceed expectationsEnthusiastic and passionate about guests, their needs, and preferencesPreference given to candidates from Franschhoek and neighbouring areas https://www.executiveplacements.com/Jobs/N/Night-Auditor-Fixed-Term-1284696-Job-Search-04-28-2026-10-24-36-AM.asp?sid=gumtree

1mo

Executive Placements

Stellenbosch

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Location: Stellenbosch AboutA luxury hospitality portfolio known for sophisticated escapes and unique guest experiences offers dynamic career opportunities to positive, vibrant, and energetic individuals.Success in this role requires the ability to assist with planning and coordinating housekeeping team activities by ensuring that operating procedures and standards are met. The role demands high attention to detail, strong leadership, teamwork, and a consistent focus on exceeding guest expectations. Main Responsibilities:Conduct daily checks on public areas, rooms, and all guest facilities to uphold the highest standards of cleanliness and guest experience.Implement and maintain high standards of cleanliness, hygiene, and safety across all areas.Monitor equipment usage and stock consumption to ensure efficiency and minimize waste.Implement and monitor processes to ensure housekeeping staff operate in a manner that reduces risk of damage to buildings, furniture, and equipment.Ensure all housekeeping-related guest requests and concerns are addressed promptly and effectively.Prepare weekly housekeeping schedules based on forecast and allocate tasks accordingly.Work with department leaders to support the development of team leaders and employees.Provide feedback and conduct probationary and performance reviews according to required standards.Enforce discipline in line with the Code of Conduct where necessary.Provide direction, oversight, and guidance to the housekeeping team to ensure motivation and alignment with standards.Prepare and propose the annual housekeeping budget to the Hotel Manager.Manage attendance and leave balances to control staffing costs.Coordinate with procurement teams to source quality cleaning materials, linens, and guest amenities.Provide ongoing training to housekeeping staff to improve service delivery, efficiency, and guest interaction. Experience and Skills:Minimum of 5 years experience in a similar role within a 5-star luxury propertyExcellent communication skills, both written and verbalComputer literateStrong leadership experienceStrong training and development skillsEffective rostering abilitiesKnowledge of expense control and inventory managementAbility to remain calm and professional under pressure Inherent Requirements:Diploma in Hospitality ManagementValid drivers licenseHigh level of physical endurancePreference given to candidates from Franschhoek and neighbouring areas https://www.jobplacements.com/Jobs/H/Housekeeping-Manager-1284699-Job-Search-04-28-2026-10-24-36-AM.asp?sid=gumtree

1mo

Job Placements

Stellenbosch

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Location: StellenboschAboutA luxury hospitality portfolio known for sophisticated escapes and unique guest experiences offers dynamic career opportunities to positive, vibrant, and energetic individuals.The Restaurant Manager supports Food and Beverage service and staff by supervising the restaurant team to achieve strategic direction and annual restaurant plans.Main Responsibilities:Review the day sheet at the beginning of each shift and brief servers on guest movements, special occasions, and dietary requirements.Ensure opening and closing procedures are followed precisely and that daily shift procedures are completed.Prepare and supervise mise-en-place for each meal period, including room service orders.Greet and assist guests according to established service standards.Manage table allocations efficiently, ensuring guest satisfaction and balanced distribution across restaurant stations.Coordinate with the Head Chef, Hotel Manager, and Group Operations Manager to ensure menus and wine lists are up to date and communicate daily operations and guest feedback.Attend meetings and training courses as required.Monitor performance of restaurant team members, ensuring compliance with standards and protocols.Continuously assess and support staff development, identifying training and improvement areas.In collaboration with Human Resources, conduct disciplinary discussions with underperforming team members where retraining and coaching have not achieved desired results.Oversee stock count procedures and ensure timely submission to the stores department.Monitor staff punctuality and absenteeism and maintain accurate records on PRP/ESS systems.Ensure shifts are adequately staffed and assist with shift scheduling when necessary.Operate restaurant POS systems and manage end-of-day procedures, including guest settlements, voids, discounts, corrections, cash-ups, and adjustments.Report on monthly expenditure budgets during MIS meetings and address Finance Department queries related to revenue and expenses.Contribute to new ideas, concepts, and themes for seasonal menus, events, and special occasions.Conduct pre- and post-inspections of conference venues, private dinners, braais, and picnic setups.Coordinate arrangements for group bookings and ensure internal function sheets are prepared and distributed accordingly.Report and address all potential and actual hazards immediately.Experience and Skills:3 years experience in a supervisory role within a fine dining or 5-star hotel restaurant or hospitality environmentExcellent knowledge of food and beverage service standardsProficiency in restaurant POS systems Inherent Require https://www.jobplacements.com/Jobs/R/Restaurant-Manager-1284702-Job-Search-04-28-2026-10-24-36-AM.asp?sid=gumtree

1mo

Job Placements

Stellenbosch

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Location: Stellenbosch AboutA luxury hospitality portfolio known for sophisticated escapes and unique guest experiences offers dynamic career opportunities to positive, vibrant, and energetic individuals.The Head Chef is responsible for overseeing the entire kitchen operation, ensuring the preparation and presentation of high-quality food while maintaining cost control, hygiene, and compliance with health and safety regulations. The role requires strong leadership, creativity in menu development, and effective management of kitchen staff to deliver exceptional culinary experiences. Main Responsibilities:Ensure all guests are cared for individually, meeting specific needs, adhering to dietary requirements, and preparing meals accordingly.Ensure food served meets expected standards, maintaining the reputation of the establishment.Report complaints, comments, or operational requirements to the Group Operations Manager and Hotel Manager.Maintain effective internal communication with other departments.Ensure menus are seasonal, fresh, and organic in line with brand vision and standards.Review menus and dishes with the Group Operations Manager, Hotel Manager, and Horticulturist seasonally, adhering to deadlines for releasing new menus.Design menus for picnics, braais, conferences, and Chefs experience meals in cottages to enhance guest experiences.Ensure night audit menu preparation and training are completed thoroughly and identify training needs where required.Conduct weekly meetings with the Hotel Manager for planning and feedback.Conduct daily briefings to ensure all staff are informed of specials, out-of-stock items, and alternatives.Lead, train, and develop a skilled and motivated kitchen team.Conduct performance reviews, provide constructive feedback, and support staff development.Ensure adherence to recipes, portion control, and presentation standards.Manage staff scheduling and ensure adequate coverage during service hours.Interview prospective kitchen staff and liaise with Human Resources.Ensure adequate staffing levels, manage duty rosters, and delegate responsibilities, including coverage for leave and absenteeism.Handle disciplinary matters and grievances in conjunction with Human Resources.Monitor and manage kitchen costs, including food, labour, and equipment maintenance, to achieve financial targets.Control waste and portion sizes to maximize efficiency and profitability.Maintain regular stock checks and provide training on stock-taking and ordering procedures.Ensure all kitchen staff follow hygiene and food safety protocols in line with HACCP and local health regulationsExperience and Skills:https://www.executiveplacements.com/Jobs/H/Head-Chef-1284700-Job-Search-04-28-2026-10-24-36-AM.asp?sid=gumtree

1mo

Executive Placements

Stellenbosch

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Location: Stellenbosch About A luxury hospitality portfolio known for sophisticated escapes and unique guest experiences offers dynamic career opportunities to positive, vibrant, and energetic individuals.The Guest Assistant provides exceptional service by ensuring smooth check-in and check-out processes, addressing guest feedback, planning itineraries, making necessary reservations, collaborating with colleagues, and maintaining operational standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach.Main Responsibilities:Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required, and follow through to close the loop with guests.Handle requests such as wake-up calls, dining reservations, local area information, activity bookings, transport arrangements, and other special accommodations.Provide accurate billing information, ensuring all guest charges are recorded and discrepancies are resolved before check-out.Coordinate guest transportation, luggage assistance, and handle final feedback with warmth and professionalism.Maintain a neat and tidy reception desk at all times.Check public areas at regular intervals during the shift to ensure they remain guest-ready.Manage the front desk area by answering calls promptly, assisting with inquiries, and directing calls to appropriate departments.Handle emergencies or incidents during the shift, ensuring the safety and security of guests and staff.Complete weekly and daily reports in line with front desk shift procedures.Conduct detailed PIT checks on each shift and compare with guest details on Protel.Report maintenance issues or service deficiencies promptly to maintain hotel standards.Adhere to all health and safety regulations.Experience and Skills:Minimum of 2 years experience in Front Office operations within a luxury hotelProficient in the use of well-known Property Management SystemsFamiliar with specialist terminology including Food & Beverage service, Housekeeping, Maintenance, Wardrobe, Security, and Operational FinanceDemonstrates urgency and dedication to meeting guest needs and expectationsAbility to remain calm and professional under pressureStrong interpersonal skillsExcellent verbal and written communication skillsProfessional with a strong team-oriented approachConsistent attention to detail and qualityInherent Requirements:Matric CertificateTertiary qualification in Hospitality Management or Tourism advantageousCertification in First Aid, Fire Fighting, or Health and Safety advantageousAbility to work shifts, incl https://www.jobplacements.com/Jobs/G/Guest-Assistant-1284698-Job-Search-04-28-2026-10-24-36-AM.asp?sid=gumtree

1mo

Job Placements

Stellenbosch