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A 4 star hotel in Stellenbosch is seeking a Reservationist:JOB SUMMARY AND RESPONSIBILITIES Identify guest reservations needs by asking open ended questions and determine appropriate room types and maximize room rate.Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time.Process all reservation requests, changes and cancellations received by phone and email.Explain guarantee, special rate and cancellation policies to callers.Verify and record reservation information accurately.Accommodate and document special requests.Answer questions about property facilities/services and room accommodations.Input and access data into reservation systems.Identify and record special billing instructions.Pre-block all special requests or VIP accommodation accurately.Acknowledge assigned reservation messages.Following up and conversion of enquiries is of utmost importance.Dealing with pro-forma invoices and following-up on payment and vouchers.Responsible for online bookings (Third Party Websites).Responding to email queries.Responsible for Morning Reports, working out reservations statistics and balancing the hotel inventory.Assisting with Group & Conferencing enquiries.Comply with quality assurance expectations and standards.Maintain confidentiality of proprietary materials and information.Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.Check in and out of guests REQUIREMENTS Education and Experience One year’s prior and recent experience.Previous experience in Reservations is essential.Good working knowledge of Property Management Systems.Experience in MS Word, Outlook & Excel.An excellent telephone manner.Adaptable to change.Be self-motivated and be able to take initiatives.Be committed to the precise & thorough following of reservations and front office systems & procedures.Planning, organizational and time management skills.Ability to work accurately under pressure.Support all co-workers and treat them with dignity and respect.TEAM player with a positive attitude.Please send your cv to cvstellenboschhotel@gmail.com with your expected salary.

Stellenbosch