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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-PTA-1240209-Job-Search-11-18-2025-00-00-00-AM.asp?sid=gumtree
17d
Job Placements
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With branches across the country, our client rely on strong, efficient IT support to keep operations running smoothly. We are looking for an experienced and driven IT Support Technician to join their team and provide essential day-to-day support across our nationwide network. The IT Support Technician will be responsible for troubleshooting and resolving hardware, software, and network issues. This role requires timely feedback to the IT Manager and effective communication with both internal teams and external stakeholders. You will ensure that all branches receive reliable, high-quality IT support to maintain seamless service delivery. Because the company operates across multiple branches and business functions - from manufacturing to distribution and customer support - employees gain exposure to a wide variety of systems, teams, and business processes. This creates valuable opportunities for skill development and career progression. Duties:Provide first-line and second-line IT support across all branches.Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other devices.Support Microsoft technologies, including servers, desktop applications, and the full Microsoft Office Suite.Install, configure, and maintain IT equipment and peripherals.Monitor system performance and troubleshoot connectivity issues.Assist with user account creation, access control, and system configurations.Ensure adherence to IT best practices, policies, and security protocols.Log and track support queries while maintaining accurate documentation.Escalate complex issues when required and follow through to resolution. Job Experience & Skills Required:Qualifications: Matric (Grade 12)Diploma / Degree IT Experience:3 years experience in IT supportExperience with Microsoft Server environmentsNetworking experience (LAN/WAN, routers, switches, firewalls)Exposure to cloud technologies (Microsoft 365, Azure)Knowledge of backup solutions and cybersecurity best practices Skills & Competencies:Ability to remain flexible and perform well under pressurePositive, solutions-driven attitudeStrong attention to detailWillingness to share knowledge and support team collaborationHigh level of integrity and professionalismEagerness to stay updated with the latest IT trends and toolsOpenness to constructive feedback and continuous improvementFast learner with the ability to apply new technologies efficiently I
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1240286-Job-Search-11-18-2025-10-16-55-AM.asp?sid=gumtree
17d
Job Placements
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Position: Linux Systems Administrator Location: Pretoria | Type: Full-time | Experience: Minimum 3 years Overview:Company is seeking a skilled and proactive Linux Systems Administrator with strong Docker expertise to join our technical operations team. You will be responsible for the installation, maintenance, and support of our AI-powered document processing platform on both client servers and cloud environments. Key Responsibilities: Install, configure, and maintain the compnay on Linux-based servers using Docker containers.Monitor system performance, conduct regular backups, and ensure high availability and security.Provide Tier 2/3 technical support for the company system infrastructure across various deployment environments.Support AI inference server setup and deployment of machine learning models.Manage mail server configurations and integrate the platform with third-party systems.Collaborate with development and support teams to troubleshoot and optimise performance.Utilise Git for version control, deployment, and collaboration in system configuration and automation.Implement best practices in system hardening, patch management, and automation (e.g., scripts, CI/CD pipelines). Preferred Qualifications:Minimum 3 years of hands-on Linux systems administration experience.Proficiency in Docker and container orchestration.Experience with Git in collaborative development and deployment environments.Familiarity with cloud platforms (e.g., AWS, Azure, or GCP) and virtualised infrastructure.Working knowledge of mail systems (e.g., Postfix, Sendmail) and enterprise integration protocols (REST APIs, SFTP).Background in document/image processing systems, IDP platforms, or similar technologies is a strong advantage.MacOS experience is beneficial. Why Join Us?At the company, youll engage with cutting-edge technologies in a fast-paced environment dedicated to intelligent automation and innovation. Join us in redefining how organisations manage content and make informed decisions through AI.
https://www.jobplacements.com/Jobs/L/Linux-Systems-Administrator-1239401-Job-Search-11-14-2025-04-10-50-AM.asp?sid=gumtree
18d
Job Placements
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Role RequirementsQualifications & Experience- 12 years experience in software or mobile application development.- National Diploma or Higher Certificate in Software Development or Computer Science; or completed short courses in Mobile App Development, C#, and MS SQL.Technical Skills- Experience developing Android, iOS (iPhone), and Huawei mobile applications.- Experience implementing and managing push notifications.- Proficiency in C# and SQL.- Understanding of UI/UX design principles and ability to implement user-friendly interfaces.- Strong problem-solving and analytical skills.- Experience with Linux is advantageous. Should you not receive a response within 10 working days, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/J/Junior-Software-Developer-Irene-1239525-Job-Search-11-14-2025-04-34-03-AM.asp?sid=gumtree
18d
Job Placements
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Key Responsibilities - Develop and maintain mobile applications for Android, iOS (iPhone), and Huawei platforms.- Publish applications to the relevant app stores.- Assist senior developers with software development tasks and ongoing projects.- Provide system support, troubleshooting, and technical assistance as required.Role RequirementsQualifications & Experience- 12 years experience in software or mobile application development.- National Diploma or Higher Certificate in Software Development or Computer Science; or completed short courses in Mobile App Development, C#, and MS SQL.Technical Skills- Experience developing Android, iOS (iPhone), and Huawei mobile applications.- Experience implementing and managing push notifications.- Proficiency in C# and SQL.- Understanding of UI/UX design principles and ability to implement user-friendly interfaces.- Strong problem-solving and analytical skills.- Experience with Linux is advantageous. Should you not receive a response within 10 working days, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/J/Junior-Software-Developer-Irene-1239526-Job-Search-11-14-2025-04-34-03-AM.asp?sid=gumtree
18d
Job Placements
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Job Purpose SummaryThe IT Support Technician will be responsible for troubleshooting and resolving all IT issues - whether hardware or software-related - and providing feedback within the agreed upon times to the IT Manager, as well as both internal and external stakeholders alike. Primary duties and responsibilities (but not limited to)Troubleshoot and resolve desktop support issuesInstall and configure software, hardware as well as PCs and laptopsMaintenance: Ensure systems are backed upDocument all tasks and dutiesRemote management and supportManage Stakeholder relationships i.e. Suppliers and ISPsProvide first line support with Frequently Asked QuestionsMaintain website, updating product details and Industry news.Develop and maintain the management Reporting application Minimum RequirementsMatric / Grade 12 or equivalent qualification essentialMinimum 3 years relevant experience in a similar roleGood understanding of MS Server software and management thereof.Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.) Skilled requiredUnderstanding of Server software, its implementation and maintenanceKnowledge of Active Directory on MS ServerCreating of Users/Roles in a Domain environmentUnderstanding of TCP/IPStrong Problem solving & Analytical skillsTechnical understanding of IT infrastructuresGood knowledge of PCs/Printers and fault findingCommunication skills (Verbal and Written) Advantageous Skills IT related degree/diploma.Web Development platforms/languages Personal Attributes: You will be expected to have excellent communication skills (both verbal and written), time management skills, self-management skills, be proficient in English, be enthusiastic, committed and dynamic and be able to work within a team environment (but also excel with minimal supervision).Remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstancesTake responsibility for staying up to date with the latest trends and developmentsFollow Best PracticesA high level of attention to detailBe willing and keen to share informationHave a strong sense of integrityBe able to learn and apply new development tools quickly and efficientlyBe able to accept constructive criticism
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1239198-Job-Search-11-13-2025-10-08-51-AM.asp?sid=gumtree
18d
Job Placements
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