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Key ResponsibilitiesProvide Tier 12 technical support (desktop, laptops, printers, mobile devices).Set up and maintain workstations, software, and security updates.Assist with basic network support (Wi-Fi, VPN, connectivity).Support CCTV and access control systems.Manage IT tickets, documentation, and knowledge base updates.Support user accounts (onboarding/offboarding, access, passwords).Assist the Group support department with technical issues and escalations.Liaise with service providers and manage SLA performance.Prepare weekly and monthly incident/status reports.RequirementsEssential:13 years experience in desktop support or help desk.Good knowledge of Windows/macOS and Office 365.Basic understanding of networking and IT security.Strong troubleshooting and customer service skills.Advantageous:Experience with Active Directory, Microsoft 365 Admin Centre, or ticketing systems.IT certifications (CompTIA A+, Network+).Experience supporting remote/hybrid users.Personal AttributesStrong problem-solving abilityCustomer-focused and service-drivenWell organised with good time managementDetail-oriented and able to work independently and in a team
https://www.executiveplacements.com/Jobs/D/Desktop--Technical-Support-1248841-Job-Search-01-06-2026-16-05-15-PM.asp?sid=gumtree
1mo
Executive Placements
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