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Email CV's to nathan@ultrabrokers.co.za Job Specification: Contact Center AgentJob Summary: We are seeking a dynamic Contact Center Agent who has exceptional telephonic communication skills. The agent will be responsible for cold calling, lead generating of medical practitioners for new and existing business. The agent will also be responsible for scheduling appointments for the broker as well as delivering outstanding communication through phone, email, and chat interactions, ensuring a positive experience and providing clients with information regarding the Company policies and services.ResponsibilitiesStrong communication, both written and verbal.Strong telephonic skills.Great active listening skills.Exceptional interpersonal and rapport building skills.A patient and empathetic attitude.Strong time management and organizational skills.Adaptability and flexibility.Comfortable working in fast-paced environment.Troubleshooting skills, either basic or advanced, depending on the situation at hand.Computer literacy - especially outlook.In-depth knowledge of our Company’s products and/or services.Expertise in the customer service area we focus in, such as Wealth portfolio’s, short term insurance, Financial, and other areas of our business.DutiesPitch our business to potential new clients and book appointments with medical practitioners for the financial advisor.Cold calling and sourcing of leads from the different databases - lead generating.Work closely with the financial advisors and their team.Schedule appointments for the financial advisor for new and existing business.Meet daily, weekly, and monthly targets.Know how to speak and communicate with our target market of medical professionals.Make a noticeable contribution to new business revenue.This position is for highly motivated individuals who are target driven.Note: The job specification provided above is a general outline of the requirements expected for a contact center agent role. Actual job specifications might vary based on specific organizational needs and requirements
2d
Job Description:
As a Junior Bilingual Sales Call
Centre Agent, you will be responsible for reaching out to prospective clients,
generating leads, and setting up appointments for our sales staff to showcase
our range of products and services. The position is based in Bothasig, Western
Cape, and involves outbound calls to engage potential customers and promote our
solutions.
Key Responsibilities:
1. Conduct outbound calls to
prospective clients to introduce our products and services, build interest, and
qualify leads.
2. Engage with potential
customers to understand their needs, address inquiries, and highlight the
benefits of our solutions.
3. Effectively communicate
product features, pricing, promotions, and value propositions to encourage
appointments with our sales representatives.
4. Schedule appointments for
sales staff to meet with qualified leads and demonstrate our offerings in
person.
5. Maintain accurate records of
all calls, interactions, and appointments in the CRM system.
6. Collaborate with the sales
team to ensure seamless handover of leads and provide necessary follow-up
information.
7. Meet and exceed weekly and
monthly targets for lead generation and appointment setting.
8. Stay informed about industry
trends, market developments, and competitor offerings to effectively position
our products and services.
9. Participate in ongoing
training sessions to enhance sales skills, product knowledge, and objection
handling techniques.
10. Contribute to a positive and
collaborative team environment, sharing insights and best practices with
colleagues.
Requirements:
1. Fluency in both Afrikaans and
English (spoken and written) is essential.
2. Previous experience in
outbound sales, telemarketing, or appointment setting is preferred but not
required.
3. Strong communication skills
with a persuasive and engaging phone manner.
4. Proactive attitude with a
results-oriented approach to achieving targets.
5. Ability to build rapport
quickly and effectively with potential clients.
6. Excellent organizational
skills with the ability to manage multiple tasks and prioritize effectively.
7. Proficiency in basic computer
applications, including MS Office and CRM software.
8. Willingness to work flexible
hours, including evenings and weekends as needed.
9. Residing in or near Bothasig,
Western Cape.
Apply via email: recruitment@intergro.co.za
22d
Job Description:
As a Junior Bilingual Sales Call
Centre Agent, you will be responsible for reaching out to prospective clients,
generating leads, and setting up appointments for our sales staff to showcase
our range of products and services. The position is based in Bothasig, Western
Cape, and involves outbound calls to engage potential customers and promote our
solutions.
Key Responsibilities:
1. Conduct outbound calls to
prospective clients to introduce our products and services, build interest, and
qualify leads.
2. Engage with potential
customers to understand their needs, address inquiries, and highlight the
benefits of our solutions.
3. Effectively communicate
product features, pricing, promotions, and value propositions to encourage
appointments with our sales representatives.
4. Schedule appointments for
sales staff to meet with qualified leads and demonstrate our offerings in
person.
5. Maintain accurate records of
all calls, interactions, and appointments in the CRM system.
6. Collaborate with the sales
team to ensure seamless handover of leads and provide necessary follow-up
information.
7. Meet and exceed weekly and
monthly targets for lead generation and appointment setting.
8. Stay informed about industry
trends, market developments, and competitor offerings to effectively position
our products and services.
9. Participate in ongoing
training sessions to enhance sales skills, product knowledge, and objection
handling techniques.
10. Contribute to a positive and
collaborative team environment, sharing insights and best practices with
colleagues.
Requirements:
1. Fluency in both Afrikaans and
English (spoken and written) is essential.
2. Previous experience in
outbound sales, telemarketing, or appointment setting is preferred but not
required.
3. Strong communication skills
with a persuasive and engaging phone manner.
4. Proactive attitude with a
results-oriented approach to achieving targets.
5. Ability to build rapport
quickly and effectively with potential clients.
6. Excellent organizational
skills with the ability to manage multiple tasks and prioritize effectively.
7. Proficiency in basic computer
applications, including MS Office and CRM software.
8. Willingness to work flexible
hours, including evenings and weekends as needed.
9. Residing in or near Bothasig,
Western Cape.
22d
1
SavedSave
The Basic Work Skills Club is a professional development skills program hosted by the Friends of Central Library(FOCAL)-NPO to fundraise for the library to buy more books and support the Central library, Cape Town services.The program on offer is split into 3 modules per day on on a Tuesday and a Wednesday over April from 10am to 2pm and we assist with job hunting but do not provide employment.The Modules on offer are - What is a Call Centre or Contact Centre?, Motivation & Goals (Self Vs. the Employer) Day to Day Professional Telephone Communication/Skills Vs Communication in a Call Centre Professional Etiquette using email, What is Call Management? Managing Time Keeping/Shifts/Call Time/Call Logs, Inbound vs. Outbound Call Centre's Manual Systems vs. Automated Systems, After Call Management Relationship Building & Sales and TechniqueCustomer Service - The basicsPreparing for a Call Centre interviewIncluded in the program is A free mock interview which can be booked with your facilitator based upon the program calendar on program completion.The cost for is a R500 donation to The Friends of Central Library can be paid in cash to the Friends of Central Library Team - FOCAL (NPO) on the program day or on a Saturday morning .No. 1 Parade Str.where you can register at the FOCAL sales desk between 920am and 1230p on a Tuesday & Saturday . Except for public holidays or if the library is closed.
17d
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