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Admin AssistantWe are looking for vibrant, dynamic, customer orientated and well-spoken staff member to fill this vacancy.Main Purpose of the Job: To provide a professional and efficient customer service to our clients that will lead to client satisfaction.Proactively manage the client’s expectation and timelines.Assist Assessors with the day to day admin work. Duties Will Include:Scheduling of Assessors Appointments.Verifying Locations of Vehicles.Invoicing.Managing Assessors Logbooks.Other Administrative Duties.Fill in on other staff positions when necessary to ensure service levels are maintained.Requirements:Have good interpersonal and communication skills.Be able to work under pressure and handle irate clients in a composed manner.Highly developed, demonstrated teamwork skills.Be confident and trustworthy.Be able to work well under a high pressure environmentBe computer literate with experience in MS Word, Outlook and Excel.Work accurately and pay attention to detailsHave the ability to adapt to constant changesHave excellent negotiation skills to represent the company in a favorable mannerHave the ability to make decisions and have accountabilityHave proven ability to communicate effectively and professionally over the telephoneBe a team player and take responsibility for own development initiativesActively participate and contribute toward the teamCo-operates, supports, encourages and interacts with other team members and takes on fair share of workload for benefits of clients at all timesTime management skills.SalaryNegotiableLocationPlease note that this position is based in Gauteng.To ApplyTo apply for this position please complete our online employment application on www.pcss.co.za
1mo
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Vehicle Damage AssessorWe require a experienced Vehicle Damage Assessor to join our team. The candidate will be responsible for assessing damaged vehicles, determining what repairs are necessary, authorising repair work and making sure that all invoices received are relevant. A strong background in the assessment of damaged vehicles is necessary. Candidates from both an insurance, accident management and body shop background will be considered as long as experience has been gained assessing damaged vehicles.Key AccountabilitiesResponsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods and timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest of the customerProvide technical support for other claims department colleagues and wider business colleagues, as required.Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer inconvenience is minimised.Where required, validate and authorise the payment of repair invoices within agreed customer limits and tolerances.Provide technical support for repair rectification issues/complaints.Support the supplier audit programme through regular feedback on service provider performance. Where required, support supplier review meetings/forums or supplier visits.Where required, support Prospect/existing customer visits, demonstrating our full range of Engineering capability and ensuring we maximise our competitive advantage.Ensure customer SLA's are not negatively impacted by engineering performance.Promote the fair treatment of customers in decisions and actions undertaken.Skills/KnowledgeThe role requires in-depth knowledge and experience of motor accident damage repair practices.Experience of discussing repair methods and times with supply chain partners and have market credibility.Previous experience of accident damage repair estimating and working with leading repair estimating platforms.Please fill out our online application at www.pcss.co.za SalaryNegotiable.
1mo
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