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Intellitech Systems is looking for a candidate to perform support and administration for one of their Vereeniging based clients. The role will include all on-site technical support & implementation tasks for a combined manufacturing and admin site with approximately 50 users, as well as maintaining records and inventory for all equipment and software. Management of 3rd party suppliers is also included as well as occasional overtime and after hours support where required. This position reports to the company Technical Lead. *Day to Day*: o Perform resolution of customer issues as directed by the customer or company superiors o Successfully execute all 1st and 2nd line support tasks o Be the single point of contact for all projects running in our area on a customer site o Maintain a good working relationship with customer teams o Ensure logging of all support requests within a ticketing system (either ITS or customer owned) o Perform routine administration for day to day IT procurement requirements at the client o Advise site management on IT impact and requirements for their initiatives o Communicate with customer upstream IT teams to ensure flow of information into local organisations o 3rd party management / engagement o Receive and act upon customer escalations o Maintain technical/deliverables relationship with allocated customers o Proactively ensure a high level of availability for all supported services o Participate in the company standby schedule *Long-term customer management:* o Maintain network and infrastructure documentation within a defined and reasonable cycle. o Ensure resolution of escalated tickets in the ticketing system and monitor ticket ageing for lower level resources * Matric or NQF5 qualification mandatory * IT certifications in MS Infrastructure (On-prem or Azure) advantageous * ITIL certification Advantageous * 5 years experience in the IT field * Must be able to self-manage, problem solve independently and focus on client needs with attention to detail. Own transport mandatory. * Must be able to self-manage * Strong problem-solving and troubleshooting abilities * Quick and willing learner * Must not be intimidated by new technologies and rapid change * Team player able to interact up and downstream with technical peers in a collaborative manner * Must have high energy levels - be able to work under pressure and handle several tasks at once * Focus on customer needs and satisfaction * Adapt to changing circumstances * Must be able to effectively monitor own performance against deadlines and milestones * Keen attention to detail * Valid unendorsed driving licence * Own transport mandatory * Must be able to easily assimilate into and out of customer project teams Market Related * Matric or NQF5 qualification mandatory * IT certifications in MS Infrastructure (On-prem or Azure) advantageous * ITIL certification Advantageous * 5 years https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIyMDY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1179179&xid=1555_22069

Vereeniging

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Sales Represenative is required to continuously generate new and increase sales with existing customers to acceptable level of sales turnover and gross profit margin by developing and maintaining fruitful professional relationship with customers to ensure annual sales targets of the company are met year on year. The position is based in Vereeniging. *1. Generation and maintenance of sales* * Generate monthly sales in line with agreed sales targets on both new and existing accounts. * Follow up on new leads and close deals * Attend relevant tender briefings including participating onsite inspections and evaluations * Put together proposal for tenders and contracts including pricing schedule and submitting the tender documents on time * Attend trade shows to identify potential sales leads and make meaningful contact with existing customers * Conduct presentations and demonstrations with potential customers * Keep abreast of industry trends to identify new opportunities for potential sales * Independently evaluating and interpreting own sales figures and subsequently implement necessary measures * Coordinating sales efforts with marketing programmes i.e distributing marketing material, communicate specials and other matters of interest to the customers *2. Acquisition* * Acquiring new customers * Finding potential customers through the use of his/her own legal and professional initiatives * Attend trade shows to identify potential sales leads, make meaningful contact with existing customers * Follow up on all leads from trade fairs and with all prospective customers and report back to his/her own manager * Identify opportunities for possibly collaborations and discuss with management for consideration i.e agents, distributors for consideration *3. Customer Service and support* * Cold calling on customers * Conducting customer visits and meetings and reporting back to management team * Regular update and submission of sales calls /visits reports * Present and sell the whole range of HANSA-FLEX product and services (business divisions hydraulics, metallics, cylinders, mobile services etc.) * Strict deliberation on key accounts on orders, deliveries and payments * Develop and maintain professional business relationships with new and existing customers * Respond to all customer enquiries i.e credit terms, products, prices, availability etc.. *4. Customer Service and support* * Receiving customer complaints * Dealing and resolving complaints by the customer(s) before escalation to a higher level * Providing customers with regular progress, updates and feedback *5. Sales Administration * * Send quotations to customers when available to do so * Compiling and submitting weekly and monthly reports * Maintain customer records and all other types of data relating to own work * Ensure proper record keeping of all relevant information in respect of your day-to-da https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzg5ODhfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1137415&xid=1555_8988

Vanderbijlpark

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A Customer Servces Agent in a Labour Relations environment in Vereeniging *Duties and Responsibilities* Logs and tracks all enquiries and complaints on the system (first line of support). Receive and capture provident fund claims in line with the relevant policies Receive other funds claims and forward them to SSC for processing (AHP and SAF) Handles all general and specific telephonic contact Assist walk-in clients Conducts preliminary investigations on labour matters Liaises with relevant parties to resolve complaints Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods Manage office petty cash, stationery and office consumables Supervise the temporary staff Compile and submit attendance register and time sheet Assist Designated Agents with admin work Ensures service levels and performance is maintained in terms of the national Mission, Vision and Statement. *Duties and Responsibilities* Logs and tracks all enquiries and complaints on the system (first line of support). Receive and capture provident fund claims in line with the relevant policies Receive other funds claims and forward them to SSC for processing (AHP and SAF) Handles all general and specific telephonic contact Assist walk-in clients Conducts preliminary investigations on labour matters Liaises with relevant parties to resolve complaints Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods Manage office petty cash, stationery and office consumables Supervise the temporary staff Compile and submit attendance register and time sheet Assist Designated Agents with admin work Ensures service levels and performance is maintained in terms of the national Mission, Vision and Statement. *Knowledge / Experience / Skills / Abilities* Ability to withstand pressure and provide the clients/customers with above average services Knowledge of industry collective agreements and Labour Relations Act Must at all times be diplomatic and assertive with customers/clients Ability to overcome obstacles, make informed decisions and resolve customer problems Ability to work independently and use initiative along with problem solving abilities Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved Must be a good team player and achieve objectives as set out by supervisor Must be meticulous in carrying out tasks/instructions etc. Must have interpersonal and telephone etiquette skills *Qualifications* Matric (Grade 12) Knowledge and experience of provident funds and Client Services Labour related, Client Services, Busi https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4MTk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196841&xid=1555_28195

Vereeniging

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Vanderbijlpark

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Must meet budgets that are set out annually (Gross Profit) *Management of the following*: sales calling on current customers (minimum visits per week set by department head) *Call Report Management;* time and attendance reporting information customer platforming customer feedback Providing of accurate information to other departments i.e. engineering and workshop. Ensure customer feedback is provided accurately and timeously. Manage customer inquiries to ensure that customer receives and accurate quotes timeously. Maintain high levels of customer service. Build and maintain customer relationships with customer base. Manage and assist with Tenders(If applicable) Attain a target number of new customers as set by KPIs Learn and familiarise the Product range. Prepare and present accurate sales reports for Sales meetings to management. Adherence to all company health and safety policies Matric with Maths and Science, computer literate, must have a valid driver licence and own vehicle, Tertiary education in relevant field, minimum 3 years’ experience in sales, and knowledge of SYSPRO- ERP system would be advantageous Hydraulic and pneumatic experience would be advantageous Minimum 5 years sales experience in Fluid Power Industry Hydraulic and/or Pneumatics course through MerSeta accredited training facility. Matric with Maths and Science, computer literate, must have a valid driver licence and own vehicle, Tertiary education in relevant field, minimum 3 years’ experience in sales, and knowledge of SYSPRO- ERP system would be advantageous Hydraulic and pneumatic experience would be advantageous Minimum 5 years sales experience in Fluid Power Industry Hydraulic and/or Pneumatics course through MerSeta accredited training facility. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU4OTI4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1247437&xid=1555_58928

Vanderbijlpark

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To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. *Job Objectives:* * To efficiently execute all operational activities at the point of sale in a timely and efficient manner. * To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. * To ensure the safe handling of cash at all times. * To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. * To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less. * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Knowledge:* * Basic maths calculations * Retail/FMCG background and understanding of merchandising and promotions principles * Understanding of stock management procedures * Knowledge of customer service excellence *Skills:* * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* Essential: * Relating and networking * Following instructions and procedures * Delivering Results and Meeting Customer Expectations Desirable: * Working with people * Persuading and Influencing * Planning and Organising * Coping with Pressures and Setbacks *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK0541MGR@clicks.co.za)(mailto:CLK0541MGR@clicks.co.za) *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK0541MGR@clicks.co.za)(mailto:CLK0541MGR@clicks.co.za) https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUzMDg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240967&xid=1555_53085

Heidelberg

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"customer services" in Sedibeng

customer services in Sedibeng (74 results)

Results for customer services in All Categories in Sedibeng