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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
4h
1
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Insurance Sales Consultant
Are you ambitious, self-motivated and success driven? Join our successful and continually growing team of sales agents.
Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services.
The health and safety of our employees is of utmost importance to us. We comply with the COVID regulations and strict health safety measures have been implemented at our premises.
Requirements
• Exceptional communication and negotiation skills
• Matric Essential
• Clear Criminal record
• Sales and/or call centre experience advantageous
• Computer literate with good data capturing capabilities
Working Hours
• Monday, Wednesday and Thursday 8am to 5pm
• Tuesday (Marathon Day) 8am to 8pm
• Friday 8am to 3:30pm You will be required to work 1 Saturday per month 8am to 1:30pm
Work from home will only be applicable during lockdown. On-site training with the option to work from home thereafter. Once lockdown is lifted, you will be required to resume duties at our premises.
Remuneration
• R5000 basic
• Uncapped commission incentives
• Emergency Assistance
• Access to E-Learning portal for personal development
Please attach your most recent and up to date CV with your application.
Please note that due to the high volume of CVs received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.Salary: RMin salary: 5000.Max salary: 5000.Job Reference #: 201121
4h
9
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Join Our Team as a Real Estate Store, Sales & Service! The Icon Property Group Watergate Team is looking for you!Are you a fluent communicator in English, Afrikaans, and a huge plus in Xhosa? Are you Ready to work in a high pressure and fast paste Real estate Sales enviroment, and be trained up to become even better at sales and client service than what you currently are? Continue Reading. Do you live within a 10-minute drive from Watergate Mall in Mitchell's Plain? We're looking for you!Responsibilities:- Interact with the public, representing the Icon Property Group brand with professionalism and enthusiasm.- Answer all inquiries about our properties and services, providing accurate information and exemplary customer service.- Capture data on our system with precision and attention to detail.- Capture prospective seller and buyer data onto our CRM system, ensuring timely follow-up by our agents.- Arrange at least one property assessment per day per agent at the store, maintaining communication with homeowners until the lead is successfully converted.- Clean the store, windows, and spot clean throughout the day- Schedule appointments for agents and follow up on those appointments to ensure the appointments convert to stock and salesDress Code and Apparel:- Must wear black and white attire while on duty. ( No broken jeans, no hanging pants, or apparel)- Company-issued name badge to be worn visibly at all times.- Maintain a well-groomed and neat appearance to uphold our professional standards.Benifits:- ongoing training and development- work alongside leading property practioners- be exposed to the reale state industry as a whole, and have an apportunity to be part of peoples real estate journey.Working Hours:- Monday to Thursday: 9am - 5pm - Friday: 9am - 4pm- Saturday: 9am - 1pmClosed on all public holidays(Arrive at Store at 8h30am in order to prep for opening)Benefits:Gross salary of R5000.Exciting incentives for lead generation.Join a dynamic team in a thriving real estate environment.Application Details:To apply, please submit: 1) Full-scale picture. 2) CV. 3) Reference letters with contact numbers. 4) Copy of ID and proof of address.For your application to be considered, insert the following sentence into your application email: I am ready for growth and development and to be part of an amazing team.If you're ready to excel in a rewarding real estate career with Icon Property Group, apply now and be part of our success story!
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