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1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
11h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
11h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
11h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
11h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
11h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
11h
5
Hello Centurion! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plusJob Reference #: Centurion1
11h
5
Hello Pretoria North! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plusJob Reference #: PretoriaNorth1
12h
5
Hello Pretoria West! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plusJob Reference #: PretoriaWest1
12h
5
Hello Brooklyn! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plusJob Reference #: Brooklyn1
12h
5
Hello Menlyn! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plusJob Reference #: Menlyn1
12h
5
Hello Bronkhorstspruit! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plusJob Reference #: Brokhorstspruit1
12h
5
Hello Pretoria East! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plus
Job Reference #: PretoriaEast1
12h
5
Hello Sunnyside and Arcadia! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plusJob Reference #: SunnysideArcadia1
13h
1
Cold calling agent wanted for an estate agent in Pretoria East.
Basic salary with Opportunity to earn Commission
Remote work.
Must have a reliable internet, laptop or computer & a cell phone or telephone.
Must have cold calling experience
Fluent in English
NO CALL PLEASE. SEND YOUR CV TO meisie @ goldivaxproperties.co.za
2mo
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