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Company based in Kuilsriver, Cape Town
Position - Late Stage Collections Agent
The main purpose of the role is to telephonically contact delinquent/arrears customers to make a suitable payment arrangement to achieve the business objectives.
Main Activities:
Outbound SLA and work queues
Servicing outbound calls effectivelyAchieve daily collections targets and monthly KPA targets
Payment Negotiations
Effective negotiation to ensure account rehabilitation in an efficient and professional mannerPrevent account roll forward, reduce account balance in the respective service
Customer Service
To advise customers on product, legislative and account related queriesTo achieve customer satisfaction at all timesTo action customer instructions in an efficient and timeous mannerTo action administrative requirements related to customer account management
Adherence
Adhere to workforce schedule i.e. lunch and body breaksAdhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
Qualification:
Must have a Senior Certificate – Grade 12
Experience:
Must have at least 2 years Late Stage Collections experience in the call centre environment
Functional Knowledge and Skills:
Software: Must be efficient in Account Management Debtor SystemsExcellent verbal & written communication skillsStrong problem solving and negotiation skillsUnderstanding of the Retail Credit Account Management businessAbility to work in a highly competitive and dynamic environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzAxOTg0MzI0P3NvdXJjZT1ndW10cmVl&jid=1322398&xid=1301984324
4d
Job Description:
As a Junior Bilingual Sales Call
Centre Agent, you will be responsible for reaching out to prospective clients,
generating leads, and setting up appointments for our sales staff to showcase
our range of products and services. The position is based in Bothasig, Western
Cape, and involves outbound calls to engage potential customers and promote our
solutions.
Key Responsibilities:
1. Conduct outbound calls to
prospective clients to introduce our products and services, build interest, and
qualify leads.
2. Engage with potential
customers to understand their needs, address inquiries, and highlight the
benefits of our solutions.
3. Effectively communicate
product features, pricing, promotions, and value propositions to encourage
appointments with our sales representatives.
4. Schedule appointments for
sales staff to meet with qualified leads and demonstrate our offerings in
person.
5. Maintain accurate records of
all calls, interactions, and appointments in the CRM system.
6. Collaborate with the sales
team to ensure seamless handover of leads and provide necessary follow-up
information.
7. Meet and exceed weekly and
monthly targets for lead generation and appointment setting.
8. Stay informed about industry
trends, market developments, and competitor offerings to effectively position
our products and services.
9. Participate in ongoing
training sessions to enhance sales skills, product knowledge, and objection
handling techniques.
10. Contribute to a positive and
collaborative team environment, sharing insights and best practices with
colleagues.
Requirements:
1. Fluency in both Afrikaans and
English (spoken and written) is essential.
2. Previous experience in
outbound sales, telemarketing, or appointment setting is preferred but not
required.
3. Strong communication skills
with a persuasive and engaging phone manner.
4. Proactive attitude with a
results-oriented approach to achieving targets.
5. Ability to build rapport
quickly and effectively with potential clients.
6. Excellent organizational
skills with the ability to manage multiple tasks and prioritize effectively.
7. Proficiency in basic computer
applications, including MS Office and CRM software.
8. Willingness to work flexible
hours, including evenings and weekends as needed.
9. Residing in or near Bothasig,
Western Cape.Email: recruitment@intergro.co.za
16d
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