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AK-Mobile net(ltd) pty Currently looking for sales agents who are willing to work with or without an experience Call centerAge group: 18-28 years Interviews Start on the Date:26 April 2024 Closing date: 03 May 2024OnBoston college130 main StreetMarshalltownJohannesburgOpposite Carlton centerOffice No. 601Company name:AK-MobileYou can send your CV via Whats-app or Email addressCompany No:0814906997Email address :sales@akmobile.co.zaWhats app No:0814906997Certified copy of ID card (Front and Back ) Must be SA citizen
15h
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** job title:** call center manager
** department:** sales
** location:** midrand
** job type:** full tim e
** reporting to:** c e o
### job purpose:
the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform
### key responsibilities:
** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards
** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members
** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement
** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use
** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes
** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system
** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management
### skills and qualifications:
proven experience as a call center manager or similar management role in customer service or sales
strong understanding of management practices and techniques
excellent leadership and interpersonal skills
proficiency in technology, especially c r m software and call center systems
strong analytical and problem solving abilities
excellent verbal and written communication skills
bachelor’s degree in business administration or related field; master’s degree preferred
### personal attributes:
high emotional intelligence and resilience in high pressure situations
adaptability and flexibility to handle unexpected challenges
strong coaching and mentoring skills to foster a high performance team
### salary:
market related
### how to apply:
send c v, proof of experience, as well as all other supporting documents to john@designerwater com
8d
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Good Day EmployerMy name is Angelo Langton, I am a 22 year old male residing in Port Elizabeth. I am a seasoned team manager and call center representative. After completing the course, I was awarded a certificate from the ISON new hire induction program. After that, I agreed to my first contract with ISON Xperiences as a customer service representative, which allowed me to gain more experience and insight into the customer service sector. I was offered a contract that put me on a 6-month ATL secondment, where I managed teams of all sizes and worked with coworkers, superiors, and subordinates to accomplish a variety of company goals. This came after three months of being the top-performing agent on the team I was a part of, and after eleven months of being a committed and hardworking second in command. I'm willing to consider any position of employment as long as I will be able to add value, increase my skillset and develop as an individual.For a copy of my CV kindly email adelelangton800@gmail.com
15d
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Cold Calling, and objection handling specialist, setting up of KPI,QA , Managing Day to Day operations and coaching/mentoring in all aspects of sales and call centre sales, ranging from telephone etiquette to the closing of the sale.
Extensive CRM knowledge and willing to learn new fassets and industries.
CV available on request.
19d
VERIFIED
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Im a hard working individual with a solid 5 years sales experience in outbound call center, worked for reputable companies like discovery, legal Wise and cartrack, and also worked for wimpy as a cashier. Im available immediately and willing to relocate in and around South Africa. My cv is available on request. Thank you 073 601 9837
NB:Preferably a job with a basic salary.
21d
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