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Managing a team of sales Lead generatorsDriving team targets in accordance with the department's KPI requirementsEvaluating data and using the information to boost productivity and ensure steady staff development.Managing the collection book at optimal capacityProviding encouragement, training, coaching and performance improvement plans to agents where necessaryEnsuring adherence to compliance requirements through call listening and performance evaluationLiaising with other departments to ensure departmental synergy and ultimate company success.Matric (essential)Related Diploma or degree (advantageous)Clear ITC and criminal record (essential)Min. 2 years’ Debt Collection experience (advantageous)Min. 2 years’ Debt Review experience (advantageous)Min. 2 years’ Sales Team Leader experience (essential)POPI knowledge (advantageous)Dialler systems and CRMCompetencies:Ability to work accurately whilst under pressure.Ability to understand and communicate complex data and results.Ability to build and maintain relationships.Strong problem solving, decision-making, and conceptual thinking skillsAbility to persuade and influence.Proficient in debt collection systems and technologiesExcellent verbal and written communication skillsStrong Customer Service skillsSalary on offer : R7 000 + Comm
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