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About the RoleK2 Recruit is partnering with a growing short-term rental business on the KZN North Coast to appoint a Short-Term Rental Hostess / Guest Experience Coordinator.This is a frontline, guest-facing role responsible for ensuring a seamless guest journey—from booking through to check-out—while maintaining strong operational coordination behind the scenes.You will act as the link between guests, operations, and cleaning teams, ensuring smooth communication, accurate issue logging, and proactive escalation of any risks to guest experience or operational delivery.Key ResponsibilitiesGuest Experience & CommunicationManage all guest communication across the booking lifecycle (pre-arrival, check-in, during stay, and check-out)Provide clear, timely, and professional responses to guest queriesCoordinate smooth check-in and check-out processesBooking & System ManagementMaintain Hostaway calendar and reservation accuracy, including:Monitoring new bookings, amendments, cancellations, and gapsFlagging inconsistencies or risks to the teamManage guest access and verification workflows:My Estate Life code generationSuperSight follow-upsOperations CoordinationCoordinate guest requests with internal operations and cleaning teamsMonitor visitor access and ensure compliance with estate/property rulesSupport and coordinate upsell opportunities through established processesIssue Logging & EscalationAccurately log all incidents and maintenance issues via Asana, including:Photos and supporting evidenceUnit and booking referencesGuest impact and urgency levelsEscalate all non-routine guest issues, complaints, or damage-related matters to the relevant teamAfter-Hours SupportParticipate in the on-call rota to:Respond to urgent guest queriesFlag booking changes that may impact cleaning or operationsEnsure continuity of service outside standard hoursExperienceEntry to mid-level experience in:HospitalityShort-term rentalsProperty or guest services environmentsExposure to property management or booking platforms advantageous (e.g. Hostaway or similar) Technical SkillsComfortable using:Property Management Systems (PMS)WhatsApp and digital communication toolsTask management platforms (e.g. Asana)Strong administrative and coordination capability Core CompetenciesStrong communication and interpersonal skillsHigh attention to detail and accuracyAbility to remain calm and solution-focused under pressureStrong organisational and time management abil
https://www.jobplacements.com/Jobs/S/Short-Term-Rentals-Host-1274796-Job-Search-03-24-2026-05-00-14-AM.asp?sid=gumtree
13d
Job Placements
1
Wine Promoters - Northern Suburbs, Cape Town
***READ CAREFULLY***
Can you overcome objections & convince a customer to purchase a product? This is the ideal opportunity to earn supplementary income. You must be confident & able to SELL
A well established, Cape Town-based, Wine Promotion Company is looking to hire part-time promoters in the Northern Suburbs areas.
JOB DESCRIPTION:
Sales orientated, target driven in-store promotions. The successful candidate will be paid an hourly rate of R120.00 based on level of experience for predominantly 3-hr weekend shifts.
REQUIREMENTS:
Sales experience & excellent communication skills
Professional, mature & reliable
Self-motivated, honest & ethical
Driver's license & own, reliable transport
Ability to be flexible with time
Available Friday afternoons & Saturdays
Available throughout the year
Contactable references
No ITC judgements
You will need to reside in the Northern Suburbs of Cape Town. A passion & knowledge of wine is an added bonus.
Only request an Application Form if you meet the above criteria. Use the word "NORTH" as the subject line & email winepromotionshr@gmail.com
TAKE NOTE: Only use the winepromotionshr@gmail.com email to apply. DO NOT WHATSAPP or DM ON SOCIAL MEDIA.
If you have not been contacted by 30 April 2026, please consider your application unsuccessful. No correspondence shall be entered into.
18d
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