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Business Development EngineerBusiness Development Engineer needed in RandfonteinBTech Qualification/ BScValid Drivers License & Own VehicleValid PassportAll Documents MUST be Included with CVSalary: R30 000 to R40 000.00Must be willing to travel3 – 5 Years’ experience in a Technical Sales RoleMechanical Engineer ExperienceExperience working with end-users & Engineering ConsultantsHolistic thinking to Engineering SolutionsStrong technical foundationOnce we can start travelling this person will join the Business Development Manager on trips to Canada, USA, and Africa – however this person will also work in SA.He/she will also attend meetings all over SA and Gauteng area therefor he/she will have the option to work from home and attend meetings at Head office from time to time.Male Candidates ONLY need applyPermanent PositionSend Full CV’s to sales@bilnor.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQxMTk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1149038&xid=1266_41195
2y
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INTERNAL SALES PERSON REQUIRED High Security Laser Printing Factory in Chamdor Krugersdorp is in search of a Internal Sales Person for Processing & Capturing Customer Orders.Requirements:•Previous experience in Sales.•Minimum Matric to start.•Excellent communication Skills, both written and verbal.•Bilingual in English & Afrikaans. .•Attention to detail.•MS Office and Pastel knowledge an advantage.•Take and also make phone calls,•Processing Orders via emails.R8 000 – R15 000 a month Send your CV to:jobsat202@gmail.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzU0NTYzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1203228&xid=1266_54563
2y
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Business Development EngineerBusiness Development Engineer needed in RandfonteinBTech Qualification/ BScValid Drivers License & Own VehicleValid PassportAll Documents MUST be Included with CVSalary: R30 000 to R40 000.00Must be willing to travel3 – 5 Years’ experience in a Technical Sales RoleMechanical Engineer ExperienceExperience working with end-users & Engineering ConsultantsHolistic thinking to Engineering SolutionsStrong technical foundationOnce we can start travelling this person will join the Business Development Manager on trips to Canada, USA, and Africa – however this person will also work in SA.He/she will also attend meetings all over SA and Gauteng area therefor he/she will have the option to work from home and attend meetings at Head office from time to time.Male Candidates ONLY need applyPermanent PositionSend Full CV’s to sales@bilnor.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQxMTk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1149038&xid=1266_41195
2y
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202528
7d
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Were looking for a candidate to fill this position in an exciting company. Job Purpose/Overview To provide Royal Canin (RC) industrial network with flow of safe, innovative, qualitative, competitive & sustainable raws and packs for South Africa and worldwide RC Business Units where necessaryTo ensure the Directs, Indirect and Supplier Quality Assurance (SQA) South Africa Commercial team is providing to the South Africa factory a continuous flow of requested Raw & Packaging materials, respecting our nutritional and Food safety specifications, at optimum cost and in timely matter to serve our customers and the correct services to the plantTo build, develop and lead an efficient and engaged Indirect, Direct and SQA South Africa Commercial team, able to support current and further RC markets and supply challenges in line with our 2025 vision. Preparing the supply of Raw & Pack for 2022 and beyond is fundamental to sustain Global business objectives. To manage raw materials development and innovation enabling a sustainable growth of our business, anticipating risk & opportunities.To assure a good collaboration and coordination with the Emerging & Seeds (E&S) Commercial teams and directors, as well as with other Royal Canin regional and global teams, managers and directors.Responsible to sustain and develop the high level of capabilities among the teamSQA team: The team collectively protects RCs supply chain from quality, technical and food safety risks associated with raw & packaging materials, their production and transportation.Purchasing team : build capability of supplier management and development, negotiations skills that are in line with our 5 Principles, up holds our governance expectations and strong contract management, and manages projects to improve our value creation.To drive the evaluation and implementation of raw & pack material quality standards (MQM & PQM) and to support the RC growth toward the health nutrition and individualization via suppliers continuous improvement.To lead the development of raw material sourcing within Africa i.e. poultry meal and some cereal from South Africa to the rest RC plans worldwide, as well as ensuring alternative sourcing programme development to enable business continuity managementThe role operates in a pet friendly, open office environment supporting natural pet nutrition and making the world a better place for pets. Key Responsibilities To be the commercial head in South Africa, setting commercial strategy, ensuring quality and process governance and performance targets and ways of working to ensure delivery to factory and market needs.To develop the capability of the Commercial team in South Africa to deliver the RC strategy through identifying individual and team development needs, onboarding new team members as required and ensuring a high performing, collaborative and fully engaged team.To prepare an
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zMTdfMjAxMjgxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1138232&xid=317_201281
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Complement Recruitment are recruiting for a Strategic Channel Sales & Marketing Manager for specifications & components within the manufacturing trade sector. The purpose of the position is to grow and develop specifying opportunities and product management to the sales department. Lead the tactical growth and expansion of specialist sales nationally and develop component execution strategy. This is a permanent position based in Johannesburg, reporting directly into the National Sales Manager. Salary: R900-1,1Mil CTC Per Annum.Minimum Requirements:Matric; Sales Qualification – Diploma – IMM/B.Com Marketing Degree – Planning on further study essential.6 years comprehensive sales experience at a senior level is compulsoryIntense experience in the manufacturing, building, construction industries at a leading supplier companyExperience (direct and teams) with civil/parastatal government tenders and supplier vendorsMarket analysis knowledge and experienceStrategy formulationComputer literacy: MS Office, SAGE, G-Suite applicationsRoles, Skills & Attributes RequiredRequirement to meet deadlines and set goalsRequired to travel as and when required in order to develop, manage, and sustain sales revenue.Required to attend company and dealer functions.Act as the host at any company event or when entertaining customers at the office, or at any other required venue.Be a self-starter and enthusiastic person.PersistenceCommunication SkillsNegotiation SkillsAbility to function under pressureAdministration SkillsWritten Communications SkillsConceptualizing SkillsComputer Literate Advanced Negotiation Skills on pricing and terms of saleDecision Making on National issues and territory strategiesOrganization Skills pertaining to daily effectiveness in geographical area.Dealing with Outside vendors.Team Building skills amongst sales team membersAbility to identify product related customer requirements and market needsDuties:Outputs & AccountabilitiesChannel Development and Customer Engagement Activities:Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business objectives, including costs and sales – especially managing personal time and productivity.Plan and manage personal business portfolio/territory/business and product portfolio according to an agreed market development strategy.Manage, maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction.Identification and development of new channel.Increasing market share through identification of new niches, new applications for new products in specialization rangeControlling and growing the developer, main contractor and property owners group of customers and existing client base.Manage client education, liaison and resolving escalated queries.Determine of exact requirement / need of customers and the successf
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM3Njg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123047&xid=1266_37689
2y
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Our client in Benoni is looking to fill a position for a Nationals Sales Manager to build and maintain a high performance sales organization to effectively achieve business objectivesROLE DESCRIPTION:Create and implement effective direct sales strategies and lead nationwide direct sales personnel toward achievement of corporate sales objectives.Develop competencies and processes required to create an effective and efficient sales organization.Provide leadership through effective communication of vision, active coaching and development while comparing sales results to goals and taking appropriate action to correct when necessary.Provide sales management, budget control, compensation programs and incentive planning.Manage to meet / exceed monthly, quarterly and annual sales forecasts.Prepare monthly, quarterly and annual sales forecasts.Ensure effective hiring, orientation, training, development and retention of sales staff.Provide supervision through field visits, observations and measurement of results to include performance appraisals and salary reviews.Proactively identify changes in the automotive aftermarket, and apply, develop and modify competitive strategies and tactics accordingly.Maintain competitive market intelligence and knowledge to create and adjust sales strategies.Key accounts management and relationship (in conjunction with the Key Accounts Manager) – Corporate and Strategic Accounts.Franchise management and relationship (in conjunction with the Franchise Manager) – Franchise and Channel managementREQUIRED SKILLS & QUALIFICATIONS:Bachelor’s degree / diploma in business or sciences8 years of sales experience, with at least 5 years’ experience in managing a direct sales force (15 people or more).Experience and success in recruiting and retaining a high performance sales team and a demonstrated ability to lead and manage a diverse sales team.Demonstrated ability to achieve sales plans.Proven business analysis and judgment with the ability to proactively manage business and P&L to meet objectives.Demonstrated ability to professionally develop and coach team members.Business related computer skills including Microsoft Office Suite, email, etc.Ability to travel within South Africa and immediate bordering countries – estimated to be 50% or more.Ability to effectively present information and negotiate with all levels of management, including at EXCO / Board level.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM3OTE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123802&xid=1266_37914
2y
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Our client an Audio Visual and IT Systems Integrator is looking for a Sales Executive with IT Sales experience to join their team on the 1st of March 2022.o Sales & Marketing Degree or Diploma preferredo 3—5 years Sales and Marketing experienced requiredo Preferred IT Sales, calling on Corporate Marketo Extrovert, not afraid to cold call, build on foundationo Must have own caro Strong with numbers and calculationso Attention to detail, work under pressureo MS Office Proficiento Preferably from Johannesburg South and Surroundso Company located in Albertono Start date: 01/03o Full time – temp to permanent post Area: AlbertonR10 000 – R12 000 + Commission + Petrol Allowance + Cellphone
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM2NjI4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1110187&xid=1266_36628
2y
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Sandton - Sales Representative Commercial Accounts or EnterpriseSummaryOur client is a pioneer in data security and analytics, specializing in software for data protection, threat detection and response, and compliance. Their products protects enterprise data by analyzing data activity, perimeter telemetry, and user behavior; prevents disaster by locking down sensitive data; and efficiently sustains a secure state with automation.We work in a flexible home-office hybrid model, allowing you to work from wherever you like and choose the right balance for you.The Sales Representative is responsible for selling products and services to current and net-new prospective enterprise accounts.The successful candidate will be aligned with a local Sales Engineer. The goal, as a team, will be to build a strong business justification for the end-user, while ensuring that the given annual quota is met/exceeded.ResponsibilitiesProspect, identify key decision-makers, create new customers meetingsPresent and sell ’ products and services to current and potential clientsDemonstrate the value of solutions to the customers and identify the pain pointsManage all phases of the sales process, starting from the first meeting, through product evaluation and deal closingNew partners onboarding – identify and onboard new value-added partners to promote solutions.Collaborate internally with different departments – sales operations, finance, legal, etc.RequirementsExperience of minimum 3-5 years in selling cyber security solutions in South AfricaProven track record in closing South African enterprise customer deals as account/sales representative (enterprise – starting from 500 users)Good knowledge and understanding of the cyber security landscape, solutions, and vendorsGood presentation skillsGood negotiation skillsAbility to work independently and team collaboratively in a fast-paced environmentGood level of written and spoken EnglishRemuneration - $5.500 - $6500 per month BasicGreat Commissioned plan with IncentivesExpense / Travel reimbursable through company expense systemMobile phone/Internet AllowanceLaptop provided
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM2MDUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1105887&xid=1266_36052
2y
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202649
7d
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
7d
SavedSave
TTK Surveillance is a market
leading Remote Offsite Monitoring solution provider. A position for a
Project Manager / Sales Executive has become available.You will be required to meet with clients on a daily basis and to Project manage Sites.You will also have to prepare Sales Quotes and CLOSE DEALS.Leads will be providedProject management / Sales Experience is required Requirements:1. Matric2.Project management / Sales experience 3. Good Telephone etiquette4. Microsoft office experience5. Good work ethics6. Own Vehicle7. Mobile Phone8. Solid Employment Track recordWe offer a basic salary and commission structure. Please send your CV to admin@ttksurveillance.co.za
1d
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Our Bedfordview, Gauteng based client is one of the largest financial services advisory brands in Southern Africa. Their services cover a broad spectrum of needs including Insurance Broking, Risk Management, Corporate Risk Advisors, Employee Benefit Administrators and Consultants, and Health and Wealth management.They are seeking an experienced (5+ years) New Business Sales Consultant for their Car Hire division.EMPLOYMENT TYPE : PERMANENTSECTOR : FINANCESTART DATE : IMMEDIATE / A.S.A.PDuties:Minimise general expensesMeet sales targetsRetain clientsEnsure outstanding fees are paid (debtors)Ensure that all stakeholder communication is accurate, timeous, professional and relevantBuild and maintain mutually beneficial relationships with internal and external stakeholdersGenerate and convert leads into salesQualify clientsMarket the company’s products and services electronically, face-to-face and telephonicallyVisit clients and ensure continuous client engagementConduct client need analysis / identify client needsAdvise clients on suitable product(s) and / or solutionsProvide clients with information related to products and ratesCompile and present sales presentationsMaintain accurate record of existing and potential clientsProvide clients with credit application forms and documentsCompile daily, weekly and monthly reportsLiaise with reservation team on client bookings and / or queriesTrack performance against own targets and report daily against monthly targetsAssist clients with general queriesIdentify and recommend product and price enhancementsLive the company valuesEnsure industry knowledge in terms of trends and competitors are current REQUIREMENTS:Matric / equivalentComputer Literate (MS Office suite)Excellent communication skills (verbal & written)Excellent client services skillsExcellent Sales & Marketing skills5 years’ experience (face to face sales – car rental / travel industry)Valid driver’s licenseOwn transport
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxMTM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193175&xid=1266_51136
2y
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202428
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202429
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
7d
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