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Results for call centre campaigns in Sales Jobs in KwaZulu-Natal
2
Do you have a flair for International Inbound Sales?
Ignition Group is seeking charismatic Sales Experts to work on an International Inbound Sales Campaign. If you feel like you have the talent of talk and conversation, then this new role might be the one for you!
What you get:
- Competitive basic salary
- Lucrative commission structures
- Access to medical aid
- Tenure increases – the longer you stay, the more you earn!
- Nightshift allowances
- Attendance allowances
- Paid training
And so much more!
All you need is:
- 6 Months Sales Experience within a Contact Centre
- Excellent communication skills
- Computer literacy
- The ability to work flexible shifts
That’s it! If you meet these requirements, apply via this link - https://bit.ly/3KNJLDB (you will have to copy and paste this into your web browser) or send us a message.
Job Reference #: INT-DBN-SALES-2
7h
AGENT SHOULD HAVE MORE THAN 6 MONTHS EXPERIENCE.LOCAL CAMPAIGN EXPERIENCE.GENERAL COMPUTER SKILLS.TARGET DRIVEN.BASIC SALARY-R4000 - PLUS UNCAPPED COMMISSION.LOCATED IN PHOENIX.
6d
CALL CENTER AGENTS JOIN OUR TEAM Umhlanga Based Lead Generation AgentAre you a Professional individual who is Goal Driven with the ability to Generate leads for leading campaigns and brands.Basic of R4400 plus Uncapped commission and incentives.Training and Support Provided, Experience and Matric advantageous but not Compulsory Contact via whatsapp 0723853016 to set up an interview
14d
1
CALL CENTRE AGENTS REQUIRED WITH 1 YEAR UK EXPERIENCEUK CAMPAIGN (LEAD GEN)WORKING DAYS: MONDAY - FRIDAYNO WEEKENDSONE OF THE BEST COMPANY BASIC SALARYDAILY INCENTIVESWEEKLY COMMISSION PAID OUT EVERY TUESDAYS UNCAPPEDSEND CV TO THROUGH THE FOLLOWING:EMAIL: admin@clearcomsa.comCELL: 061 872 3348 (WHATSAPP OR CALL)
17d
We require team leaders to start immediately;Experience in debt review will be an advantage Team leaders duties ;Attendance Meeting Targets Time Keeping Talk Time Productivity Compliance Motivation of the team Promote diversity within the team Assist team members with escalated queries and on the floor queries Ensure smooth implementation of new policies and procedures Team specific reporting as per campaign requirements Coaching and performance management of team membersOngoing Recruitment email cv to neville@smartdebtadvisors.co.zaSalary : R6000 pm
18d
2
EC3 has a lucrative position available in our local and International Campaigns. If you are in the job market, send me a message to our Recruitment What’s App Line: 0745576863We look forward to hearing from you soon! Subject: GUM21
4d
Ads in other locations
1
Our client is recruiting for an experienced Team Leader for their Cape Town branch.
Do you believe that every interaction is an opportunity to make the world around us better? As a Team Leader you should always look the part, act the part, and treat your physical environment as a reflection of your legacy and ours.
Are you this person? Apply now!
Job duties (but not limited to):
• Manage a team
• Ensure the team meets their core KPI of Service targets
• Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilization times using measurement, targets, reward and recognition, feedback and communication
• Responsible for the day-to-day management of your team, including the monitoring of shift patterns, timekeeping, absence, and overtime
• Coaching and Developing
• Coach, mentor and develop the team
• Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice, and reviewing departmental processes
• Establish goals both for the team and for individual employees and conduct regular performance reviews
• Identify and address any training that your team require
• Collaboration
• Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign
Key Requirements:
• Grade 12 (minimum)
• You must have your own transport
• Must have 2 years as a Sales Team Leader
• Tertiary qualification, courses and studies in management, leadership, sales /marketing or similar (advantageous)
• Have a qualification (or experience) relating to management, finances, marketing or sales
• Insurance and / or contact centre experience will be preferred
• Be active and enjoy a fast-paced environment where they can think on their feet
• Enjoy engaging with team members and peers and building relationships with clients
• Be a team player and motivator
• Love learning, chasing targets, and problem-solving Salary: Market related, based on your level of experience
Working Hours:
• 24/7 rotational shifts environment
• Company transport within 35km ratio of the site Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202242 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you s...Job Reference #: 202242
6h
1
Calling all Cycling enthusiasts, with a passion for sales!
Do you enjoy the outdoors?
Are you an active person?
Is Cycling your passion?
Then we have a position for you
In partnership with a Global Specialist Cyclist Insurer solutions company, we are looking for an energetic and motivated Sales Agent to join their team based in Stellenbosch. The purpose of this role is driving sales through telephonically closing sales and upselling insurance packages. A family orientated environment with a group collective of achieving sales targets.
Responsibilities:
Policy Sales:
• Follow up on quote requests
• taking inbound calls
• Assisting customers to take out policies or add additional coverage to their existing policies
Reporting Administration:
• Ensure all internal and external processes are followed
• Allowed for accurate reporting and meeting internal and partner requirements
Requirements:
• Grade 12 (minimum)
• Must have your own transport
• Must have a Neutral Accent - fluent in English as this is for a International campaign
• Tertiary qualification, courses, and studies in sales /marketing or similar (advantageous)
• 8 12 months Outbound Contact Centre experience in Insurance Sales
• Preferably candidates coming from an Insurance Sales environment
• Practical experience in sales / upselling (advantageous)
• Be active and enjoy a fast-paced environment where they can think on their feet
• Enjoy speaking over the phone and building relationships with clients
• Be a team player
• Love learning, chasing targets, and problem-solving
• Be able to listen well to match the best products with clients individual needs
• Have good bicycle knowledge and are interested in the technical aspects of cycling
• Full training is provided
Remuneration Benefits:
• Monthly base salary +-R8,000 (depending on experience)
• Shift allowance R2,000 pm
• Commission earnings based on monthly sales targets and conversion rate
• International exposure.
Daylight savings (12 March 2023 - 5 November 2023 / subject to change)
• Early shift: 2pm-11pm
• Late shift: 5pm-2am
Remuneration:
• R10 000 basic salary
• R2 000 shift allowance
• Plus commission Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202514 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept ...Job Reference #: 202514
6h
1
Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
6h
1
Sales Executive
Mango5 has an exciting new campaign, and we are seeking Highly motivated, energetic, and experienced sales executives to join our team. The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.
This individuals duties will include:
Executing and closing sales
• Understanding the product and the respective features and benefits.
• Initiate sales with potential customers over the phone and informing them about product features using scripts.
• Building rapport with customers and using the need that Futurewise aims to address to close sales deals.
• Effectively answering customers' questions.
• Accurately capturing customer and beneficiary information.
• Understanding and operating within the regulatory frameworks for financial service providers.
Maximising sales performance
• Monitoring sales performance and identifying improvement opportunities.
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader.
• Keep up to date on general developments in education that can be used on sales calls.
• Make suggestions to the team leader on improvements to the script that can improve sales without detail.
• Coaching less experienced staff on effective sales strategies.
This role has the following requirements:
Qualifications
• Matric Certificate
• Additional Qualifications Advantageous
Experience
• Experience as a telesales representative selling long term insurance products.
• Proven track record of successfully meeting sales quota, preferably over the phone.
• Experience in working with relevant computer programs and telephone systems is advantageous).
Skills and behaviours
• Fluency in English.
• Ability to learn about products and services and describe/explain them to potential customers.
• Excellent communication and interpersonal skills.
• Moderately-tempered and able to handle rejection.
• Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way.
Working Hours :
• Monday to Friday 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CV's received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities ...Salary: RMin salary: 6500.Job Reference #: 201127
6h
1
Senior Sales Executive
Mango5 has launching an exciting new campaign, and we are currently seeking to employ a Highly motivated, driven and experienced long term insurance Senior Sales Executive.The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.
This individuals duties will include:
Executing and closing sales
• Understanding the product and the respective features and benefits.
• Initiate sales with potential customers over the phone and informing them about product features using scripts.
• Building rapport with customers and using the need that Futurewise aims to address to close sales.
• Effectively answering customer questions.
• Accurately capturing information that customers provide.
• Understand and operate within the regulatory frameworks for financial service providers.
Maximising sales performance
• Monitoring sales performance and identifying improvement opportunities.
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader.
• Keep up to date on general developments in education that can be used on sales calls.
• Make suggestions to the team leader on improvements to the script that can improve sales without detail.
• Educate customers on the use of self-service to update policy details.
• Coaching less experienced staff on effective sales strategies.
This role has the following requirements:
Qualifications
• Matric Certificate.
• Credit and Criminal Clear
• RE5 exam passed within the past 2 years.
• A minimum of 1 year selling long term insurance.
• Experience in selling money-market instruments advantageous.
Experience
• Proven experience as a telesales representative selling long term insurance products.
• Proven track record of successfully meeting sales quota, preferably over the phone.
• Experience in working with relevant computer programs and telephone systems is advantageous).
Skills and behaviours
• Fluency in English.
• Ability to learn about products and services and describe/explain them to potential customers.
• Excellent communication and interpersonal skills.
• Moderately-tempered and able to handle rejection.
• Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way.
Working Hours :
• Monday to Friday 8am to 5pm
Remuneration:
• Monthly basic: R8000
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CV's received only shortlisted appli...Salary: RMin salary: 8000.Job Reference #: 201128
6h
1
Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy.
Their duties will include:
Describe the product benefits and features to potential customers
• Describe the product to potential new customers.
• Answer potential customers questions regarding the product to be taken to market.
• Let customers or clients know about additional product features and benefits.
• Continuously learn about the companys products/services and remain up to date with any changes.
Convert potential customers into leads
• Convert customer queries that are received into sales leads.
• Meet personal sales targets and call handling quotas.
• Follow communication procedures, guidelines and policies.
Escalate/solve any challenges and issues that customers are raising
• Identify common issues raised by potential customers related to the product or business.
• Investigate and solve customer problems.
• Escalate customer problems that need to be solved at a more strategic level.
• Meet with management to discuss possible improvements to the companys customer service.
This role has the following requirements:
Qualifications
• Matric Certificate
Experience
• A min of 1 year proven customer support experience or experience as a Client Service Representative.
Skills
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize and manage time effective
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CV's received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129
6h
1
Are you interested in joining our client's team of call centre agents, do you have a passion for customer service?
We are looking for call centre agents to join our client’s team in Durban Kingsmead | Umhlanga
This is a permanent role
Hours: Monday to Sunday in Rotational shifts 24/7
Salary:
Basic: R5250
Attendance bonus: R1000
Shift Allowance: R1000 (0nly applicable if they are working evening shifts)
Once they have completed training (4 – 6 weeks campaign dependent) they will qualify for:
Medical Insurance
Funeral Cover
Plus Performance Bonus or Commission (campaign dependent)
Start Date: 13 November
Risk Assessments: these are done by the Client
They will need to get 25 wpm (typing)
60% on their grammar so ideally ask them what they got for English in matric
They must articulate and speak well,
To be successful in this role, you will need:
At least 1 year of customer service experience, including BPO
A strong customer service background and excellent communication skills
A professional and fluent level of English
A valid matric certificate
Clear criminal record
Career development and growth plan - a great opportunity to expand on your career.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzg2Nzk4OTA/c291cmNlPWd1bXRyZWU=&jid=1748291&xid=138679890
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7h
1
Quality Assurance Team Leader
CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.
We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.
Key Responsibilities:
Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents' performance in international campaigns.Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.Generate and analyze QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions.Foster a culture of continuous improvement and quality excellence within the team.
Qualifications and Requirements:
3+ years’ experience in international sales campaigns, with a strong understanding of sales processes and techniques.3+ years’ experience in a QA TL / similar role within a call center/ BPO or sales environment.Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.Proficiency in using QA tools and software.Knowledge of international sales compliance regulations and standards.Rotational Shifts: 15:00pm to 4:00am
https://www.ditto.jobs/job/gumtree/2600386370?source=gumtree
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7h
1
PURPOSE OF THE JOB
Business Development Manager will be responsible for the New Sales as well as associated administrative personnel.
JOB OBJECTIVES
Recruitment, training & development and performance management of the individuals within the New Sales teamsPlanning & coordination of all functions related to achieving growth budgets as well as related general management dutiesActively leading new sales within each regionSales & campaign planningManagement reportingDevelops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitabilityPrepares action plans by individuals as well as by team for effective search of sales leads and prospectsInitiates and coordinates development of action plans to penetrate new marketsConducts one-on-one reviews with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performanceAssists Account Executives in preparation of proposals and presentationsAccurate and efficient management of sales statistics and reportsEfficient management of workflow procedures within areas of operational responsibilityEffective management of process and procedure with a strong action and change management orientationCreative and effective planning and implementation to ensure the achievement of relevant targets and objectives
Level of Tertiary Education
Grade 12 - DesirableDiploma in Business management or related
Job-Related Work Experience
2-year ICT industry experience3 years junior management experience3 years successful Corporate Direct Sales experience
Job Knowledge
Application of CRM / Voxzal / Trax and sales processesSound understanding of telecommunications, networking & data
Job Skills
Understanding of financial management principlesGood prospecting, negotiation and presentation skills
Tasks
PlanningImplementing / Co-ordinatingControlling / DirectingReviewing / EvaluatingSupervising / DirectingAppraising / Evaluating / DevelopingMotivatingAssisting / CaringDisciplining / Disputes / GrievancesCounsellingCo-operating / LiaisingInvestigating / Observing / Searching / CollectingTaking Information from the SensesHandling Information / Following InstructionsArtisti...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODA4ODkzODkwP3NvdXJjZT1ndW10cmVl&jid=1080527&xid=1808893890
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7h
1
Company based in Observatory, Cape Town
Position - New Business Manager or Sales Manager
Please forward your CV to - kindo.m@abcworldwide.com
Our client, an integrated ICT and infrastructure provider and telecommunications company, is looking to employ a Business Development Manager to join their team in Cape Town.
PURPOSE OF THE JOB
Business developer will be responsible for the New Sales as well as associated administrative personnel. Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO.
JOB OBJECTIVES
Recruitment, training & development and performance management of the individuals within the New Sales teamsPlanning & coordination of all functions related to achieving growth budgets as well as related general management dutiesActively leading new sales within each regionSales & campaign planningManagement reportingDevelops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitabilityPrepares action plans by individuals as well as by team for effective search of sales leads and prospectsInitiates and coordinates development of action plans to penetrate new marketsConducts one-on-one reviews with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performanceAssists Account Executives in preparation of proposals and presentationsAccurate and efficient management of sales statistics and reportsEfficient management of workflow procedures within areas of operational responsibilityEffective management of process and procedure with a strong action and change management orientationCreative and effective planning and implementation to ensure the achievement of relevant targets and objectives
Job Related Work Experience
2 years ICT industry experience3 years junior management experience3 years successful Corporate Direct Sales experience
Job Knowledge
Application of CRM / Voxzal / Trax and sales processesSound understanding of telecommunications, networking & dataGood understanding of Human resource management principleUnderstanding of financial management principles
Job Skills
Understanding of financial management principlesGood prospecting, negotiation and presentation skillsCRMMicrosoft Word / Excels / Outlook / PowerPoint...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjI2MzgwMTU4P3NvdXJjZT1ndW10cmVl&jid=1491258&xid=4226380158
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7h
1
Do you have a flair for International Inbound Sales?
Ignition Group is seeking charismatic Sales Experts to work on an International Inbound Sales Campaign. If you feel like you have the talent of talk and conversation, then this new role might be the one for you!
What you get:
Competitive basic salary
Lucrative commission structures
Access to medical aid
Nightshift allowances
Attendance allowances
Paid training.
And so much more!
Move on over to the sweet side!
What you need:
6 Months Sales Experience within a Contact Centre
Excellent communication skills
Computer literacy
The ability to work flexible shifts
If you can talk the talk, we have The Sweetest Deal for you!
If you meet these requirements, apply via this link https://bit.ly/3P4Op2s (you will have to have to copy and paste this into your web browser) or send us a message.
Job Reference : INT-CPT-SALES-2Job Reference #: INT-CPT-SALES-2
7h
1
The Team leader will be responsible for achieving daily, monthly, quarterly and annual goals by driving and motivating the Nightshift team. This is a warm leads campaign for an international campaign, so your ability to work with the team to ensure performance targets are met are crucial for this role. The Team Leader will build direct relationships with the client and will work closely with the team to leverage business resources and maximize revenue opportunities within this campaign.
You will need.
Matric (Grade 12)3+ years contact Centre Sales Management experience. 2+ year Nightshift experience in a management role. Good career track record Excellent written and verbal communication
CORE TECHNICAL COMPETENCIES
Essentials·:Willing to work shifts. Willing to work Saturdays and extended hours.Ability to manage a team. Understanding Call center principles and practices Understands Call center benchmarks metrics. Able to coach and develop subordinates. Strong Sales or selling background. Proven track record Ability to resolve customer complaints. Microsoft word / excel / outlook proficient. Understanding of HR and IR policies ·Ability to work in a pressurized environment.Technical aptitude ·Excellent communication skills (written and verbal).Ability to handle escalations and take ownership.Decision making ability.Manage administration workloads and outbound projects. AdvantageousCall Centre training & coaching experienceCall handling & scriptingTelephone etiquette skills ·Business writing and email etiquetteUnderstanding of website navigation functionalities, technology savvy
KEY RESPONSIBILITIES
Driving operational and technological efficiencies within the teamManaging daily operations to perform at optimum standards.Monitor team members performance against target on a day-to-day basis and implement changes where appropriate.Ensure the individual team member’s service standards are adhered to.Effective management and review of Objection handling script.Drive quality control and ensure corrective action are taken where required.Analyse performance statistics of teamsEnsure adherence to the operational policies and procedures.Monitor performance on regular basis and provide constructive feedback.Pro-actively always encourage high performance.Ensure all staff issues are dealt with appropriately and within a timely fashion.Ensure all daily, weekly, and monthly workloads are completed....
https://www.ditto.jobs/job/gumtree/3431061489?source=gumtree
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7h
Existing Call Centre in Rvonia has a new product/ campaign launching.If you are hungry for opportunity, Then this is for you.Uncapped Weekly commission.Earning potential between R1200 - R12000 per week.Opportunity for quick growth and promotion for top closers.Call/What app Tracy 0718986150And let's set up a road map for success for 2024 .
17h
Existing Call Centre in Rvonia has a new product/ campaign launching.If you are hungry for opportunity, Then this is for you.Uncapped Weekly commission.Earning potential between R1200 - R12000 per week.Opportunity for quick growth and promotion for top closers.Call/What app Tracy 0718986150And let's set up a road map for success for 2024 .
7d
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