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Our client based in Century City in the Travel industry is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. One of the worlds leading independent airport VIP lounge programmes, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.
A market-leader within the leisure and business travel sectors and includes the well-established products
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading Arabic and English
• South African citizen or valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
Monday to Sunday 24/7 (rotational roster, varied shifts see below )
03:00-12:00; 09:00-18:00
(Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
High standards of work are an expectation
Salary: R11382.21 + R1138.22 = R12520.43
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202111 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicat...Job Reference #: 202111
3d
1
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German Speaking Customer Service opportunity available in the Travel Industry.
Our client based in Century City is a market-leader within the leisure and business travel sectors. Their product offering includes one of the worlds leading independent airport VIP lounge access programmes.
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading German and English
• South African citizen / valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
• Monday to Sunday 24/7 (rotational roster, varied shifts see below )
•
05:00 14:00; 09:00 18:00; 12:00 21:00; 15:00 00:00; 17:00 02:00; 18:00 03:00; 20:00 05:00 (Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
• The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
• High standards of work are an expectation Salary: Market related. Based on the level of experience.
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202110 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered memb...Job Reference #: 202110
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202539
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202533
3d
1
Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their team based in Century City, Cape Town.
The role as Customer Service Support Agent:
• Maintaining a positive, empathetic and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction and provide professional customer support
• Scoping
• Troubleshooting
• Resolving customer queries via phone, chat and email Requirements:
• Well versed in Dutch and English (spoken, read and written)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• 1 to 2 years of customer service experience
• Ability to work shifts - 24/7 Rotational Shifts Salary:
• Market related, based on the level of experience
• Shift Allowance
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202369 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202369
3d
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23d
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202530
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202536
3d
1
Our client is recruiting for an experienced Team Leader for their Cape Town branch.
Do you believe that every interaction is an opportunity to make the world around us better? As a Team Leader you should always look the part, act the part, and treat your physical environment as a reflection of your legacy and ours.
Are you this person? Apply now!
Job duties (but not limited to):
• Manage a team
• Ensure the team meets their core KPI of Service targets
• Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilization times using measurement, targets, reward and recognition, feedback and communication
• Responsible for the day-to-day management of your team, including the monitoring of shift patterns, timekeeping, absence, and overtime
• Coaching and Developing
• Coach, mentor and develop the team
• Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice, and reviewing departmental processes
• Establish goals both for the team and for individual employees and conduct regular performance reviews
• Identify and address any training that your team require
• Collaboration
• Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign
Key Requirements:
• Grade 12 (minimum)
• You must have your own transport
• Must have 2 years as a Sales Team Leader
• Tertiary qualification, courses and studies in management, leadership, sales /marketing or similar (advantageous)
• Have a qualification (or experience) relating to management, finances, marketing or sales
• Insurance and / or contact centre experience will be preferred
• Be active and enjoy a fast-paced environment where they can think on their feet
• Enjoy engaging with team members and peers and building relationships with clients
• Be a team player and motivator
• Love learning, chasing targets, and problem-solving Salary: Market related, based on your level of experience
Working Hours:
• 24/7 rotational shifts environment
• Company transport within 35km ratio of the site Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202242 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you s...Job Reference #: 202242
3d
1
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Based in central Cape Town, we provide support services with a focus on desktop publishing and we are looking for a Arabic Client Liaison Experts who interface between our corporate clients all over the world.
Job description
• Deal with clients in the middle east
• Arabic texting and flipping of documents
• Produce documents as per client specification and according to our quality standards
• Adhere to all stipulated production processes, including proofreading
• Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
• Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KP
Requirements
• Native in Saudi Arabic and English
• Proven experience in a customer service role
• Graphical experience and accreditation advantageous
• Shift flexibility and weekend availability
• Determined and dedicated
• Common sense
• Resourceful
• Ability to work shifts coupled with the ability to work in a team.
Personal Attributes
• Excellent command ofSaudi Arabic and English
• Positive attitude
• Good work ethics
• Good communicator
• Down to Earth team player
Salary
Market related
Monthly incentive
Shift allowance
Shift between 06h00 until 15h00 shift, Sunday to Thursday
Benefits
Medical Aid
Gym allowance
Cellphone contract allowance
Transport allowance
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202122 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202122
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202527
3d
1
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Our client, a 247 desktop publishing company that produces business graphics in different languages, is looking for innovative, German-speaking individuals.
Based in Cape Town CBD, we provide support services with a focus on desktop publishing and we are looking for a German speaking Client Liaison Experts who interface between our corporate clients all over the world.
Job description
• Produce documents as per client specification and according to our quality standards
• Adhere to all stipulated production processes, including proofreading
• Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
• Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KPIs
Requirements
• Native in German and English
• Proven experience in a customer service role
• Microsoft Office proficient, strong PowerPoint skills
• Meticulous, with an eye for detail
• Ability to work under pressure in a fast-paced environment
• Can operate extremely well within a high pressure environment
• Can work independently
• Accountable
• Persistent in the completion of a task
• Graphical experience and accreditation advantageous
• Shift flexibility and weekend availability
• Determined and dedicated
• Common sense
• Resourceful
• Ability to work shifts coupled with the ability to work in a team
Personal Attributes
• Excellent command of German and English
• Must enjoy the idea of working in a demanding environment
• Positive attitude
• A keen eye for details
• Good time management skills
• Good work ethics
• Good communicator
• Down to Earth team player
Salary
Market Related Base Salary and Language Supplement
Transport Allowance
Monthly Incentive
Shift Allowance
Shifts:
• Mondays to Fridays: Rotational Shifts, i.e. 06h00 to 15h00, 10h00 to 19h00 or 14h00 to 23h00
Benefits
Medical Aid contribution R839
Gym/sports membership R100
Cellphone contract allowance R150
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202392 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please em...Job Reference #: 202392
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202542
3d
1
SavedSave
SURGO (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. The Client is headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.
The Client is recruiting for an experienced Digital Transformation Executive to join their team based in Cape Town.
Job Purpose:
The Digital Transformation Manager leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation and Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.
Essential Functions:
• Responsible for Diagnostic to Solution Proposal creation for Digital projects
• Generate ideas for building game-changing capabilities by scanning the market/competition and internal operations
• Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
• Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
• Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
• Create best in class products by integrating firms product footprint and investments automation, process simulation, re-engineering, domain expertise, analytics etc
• Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients
• Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits
• Contribution of creation of showcase content, though leadership white papers, collaterals
• Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organisations
Primary Internal Interactions:
• Business and Account Leadership
• Advanced Automation Robotics
• Analytics
• Products and Platforms
• Quality Process Excellence
• Operations SMEs Supervisors
• RFX and deal team
• Client Management team
• Other enabling functions on need basis
Primary External Interactions:
• Existing and Prospect clients
Technical Skills:
• Strong Insuranc...Job Reference #: 202617
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202524
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experien...Job Reference #: 202637
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Our client based in Cape Town, South Africa, is looking to recruit an experienced German Speaking Customer Sales and Service Representative - Hybrid to join their ever-expanding organisation, servicing a prestigious airline brand.
If you are career driven and looking to grow your international experience, this is a perfect opportunity for you!
Your Role as CSSR:
• Service a prestigious airline brand on various work streams
• Assist passengers, in in both English and German, with pre and post flight departure travel-related queries
• Work on renowned airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers (i.e. queries, compliments)
Hybrid Requirements:
Should be located in the Western Cape region Should be able to train remotely from employment date Should be able to work from office on days when requested to, at least bi-weekly Working hours:
• Full time contract (40 Hours per week)
• Flexible rotational shifts 08h00 till 17h30 (Monday - Sunday) Requirements:
• Native level proficiency in German language: Verbal and Written skills essential (Advanced level)
• Permanent residence permit or South African ID
• Flexibility to work rotational shifts as above
• Excellent customer service skills (essential)
• Experience in call centre or travel and tourism industry (preferred)
• Excellent computer literacy and technical skills
• Knowledge and experience on MS Office products and able to work on Windows-based operating systems
• Previous experience on travel reservations systems is beneficial
• Own transport
• Experience our multi-cultural work environment with colleagues from all over the world
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment
• No criminal record Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202228 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202228
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the...Job Reference #: 202650
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Calling ALL call center / Sales agents to attend an open day for employment in our growing company.If you have DEBT REVIEW experience (Essential) and believe you have what it takes to be a SUPERSTAR and want to write your own salary this may be just the move for you.Date : 19th April 2024Place : 28 Main Road Rondebosch Cape Media Building Top FloorTime : 08h30 for 09h00Should you have any questions , kindly Whatsapp Mikaeel on 0658063447 .
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VACANCY – Call Centre Agents NeededAre you passionate about Sales, target driven & can sell anything to anyone?Should you want to take control of your finances with a lucrative commission structure as well as other benefits don’t hesitate and send us your CV today.Requirements: • Relevant marketing/sales experience, Remuneration: Basic R5000+ Commission + IncentivesAvailable: Immediately E-mail CV: farah@moimooi.com
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