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1
Quality Assurance Team Leader
CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.
We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.
Key Responsibilities:
Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents performance in international campaigns.Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.Generate and analyze QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions.Foster a culture of continuous improvement and quality excellence within the team.
Qualifications and Requirements:
3+ years’ experience in international sales campaigns, with a strong understanding of sales processes and techniques.3+ years’ experience in a QA TL / similar role within a call center/ BPO or sales environment.Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.Proficiency in using QA tools and software.Knowledge of international sales compliance regulations and standards.Rotational Shifts: 15:00pm to 4:00am
https://www.ditto.jobs/job/gumtree/2600386370?source=gumtree
1d
1
Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you.
With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale.
You will be taking on the US market!!
Grow your sales career:
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
What you’ll do as a Salesman:
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen.
You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution.You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time.You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be.
Education and Experience:
MatricEnglish language proficiencyMinimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING)Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsSalary Per productive hour, shift and travel allowance provided and incentives.
Working Hours:
Rotational shifts from 15h00pm – 04h00am (US HOURS)Transport providedNightshift allowance
Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment, on USA time zones.
If you do not hear from us within 14 working days, please consider your application unsuccessful.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!!!
https://www.ditto.jobs/job/gumtree/3121126066?source=gumtree
1d
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Call center agents required for Silverglen based company.Basic salary and transport provided to and from a central stop.Must have experience in vehicle trackers.please email CV
1d
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Location: Mooikloof or remoteAbout Us:Credit Rescue is a leading Debt solutions company dedicated to providing exceptional customer service experiences. We pride ourselves on our commitment to excellence and our talented team of professionals who drive our success.Job Description:We are seeking dedicated and enthusiastic individuals to join our team as Call Center Agents. As a Call Center Agent, you will be the first point of contact for our customers, providing them with outstanding support and assistance. We are a hybrid workplace meaning our employees can come into work or work remotely. Your responsibilities will include:Proactively reaching out to prospective customers via phone calls to introduce them to our products and services.Effectively communicating the features and benefits of our products to persuade customers to make purchases.Utilizing sales techniques and strategies to overcome objections and close sales.Following up with customers to ensure satisfaction and encourage repeat business.Documenting sales activities and maintaining accurate records of customer interactions.Requirements:Excellent communication skills, both verbal and written.Strong interpersonal skills and the ability to build rapport with customers.Patience, empathy, and a positive attitude.Ability to multitask and prioritize in a fast-paced environment.Basic computer proficiency and familiarity with CRM software.Previous experience in customer service or call centre roles is preferred but not required.Must have a computer.Benefits:Competitive salary commensurate with experience.Comprehensive training and ongoing support.Opportunities for advancement and career growth.Positive and inclusive work environment.How to Apply:If you are passionate about providing exceptional customer service and thrive in a dynamic team environment, we want to hear from you! Please submit your resume and cover letter to Pretoria.gp051@credit-rescue.co.za.Job Type: Full-timePay: R5 000,00 - R20 000,00 per monthApplication Question(s):what languages do you speak?Experience:call center: 1 year (Required)Ability to Commute:Pretoria, Gauteng (Preferred)
9d
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Call Center Agent Job SummaryWe are looking for a friendly, hard-working call center agent to join our growing team. In this position, you will respond to customer service, sales, or technical support queries via telephone, email, and/or instant messaging. You should be ambitious, results-driven, and goal-oriented.Call Center Agent Duties and Responsibilities• Provide services directly to customers via the telephone or through email and instant messaging communications• Respond to customer queries with information about products and services or technical assistance• Conduct surveys for market research• Acquire lead lists with names and telephone numbers of potential clients• Monitor performance in conjunction with personal goals and business objectivesThis role needs someone with excellent communication skills both verbal and written. Ideal candidates will be multilingual. A happy, friendly demeanor and a passion for customer service is a must. Candidates must have willingness to go the extra mile for customers and be able to jump in where needed within their team. Being flexible and able to adapt quickly to changes would be a great advantage to this team.Candidates should also have their own reliable transport.Please send CV to cv.wecare@gmail.com, with reference BCMAY2024 Note: The office is based in Centurion, Gauteng; however this Business Center supports customer throughout South Africa.
11d
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Our call center is looking for a Zulu spoken tele sales agent.Requirements:6 months sales experienceMust be well spokenMust be from ChatsworthEmail your cv to quality@tntmarketing.co.za
11d
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Great Arising Pulse Mobile Looking for call center agents. SA citizens basic attendance R2000 plus commission R150 Per Activation , Incentives and call center Accreditation Contact :0679668973Email:cephas@pulsemobile.co.zaDate : 6 May 2024Address: 130 Main Street Marshall town JHB Boston building 3rd floor 307RequirementsSA citizen with valid ID and certified copy of IDSARS correspondence letterCVMust not be earning UIF18 - 38 years of age
14d
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Good day,
my name is kyle i'm currently recruiting agents for a work from home position, post is available immediately, must have 2 years or more track able reference, u k campaign
h d r agents target is 12 per month
i v a agents target is 22 per month
must have access to internet and pc or laptop
u s b headset
must be able to work from home and independently target driven
any questions call or watsapp kyle on 0680808570 or call 0680853753
all pay structure will be explained
16d
We are a well-established call center with branches in
Chatsworth and Limpopo, specializing in Debt Review services. We are currently
expanding our team and looking for talented and motivated Call Center Agents to
join us at our chatsworth branch
Responsibilities:
•
Handle inbound and outbound calls professionally
and efficiently.
•
Engage with customers, understand their
financial situations, and guide them through the Debt Review process.
•
Provide excellent customer service and maintain
a positive and empathetic attitude.
·
Requirements:
•
Previous experience in a call center or customer
service role is preferred.
•
Strong communication and interpersonal skills.
•
Knowledge of Debt Review processes and
regulations is a plus.
•
Proficiency in English (verbal and written) is
essential.
•
Ability to work in a fast-paced environment and
meet targets.
·
Benefits:
•
Competitive salary with performance-based
incentives.
•
Professional training and ongoing support.
•
Friendly and collaborative work environment.
•
Opportunities for growth and career advancement.
If you are passionate about helping people manage their
debts, we would love to hear from you. Join our dynamic team at either our
Chatsworth branch and make a positive impact on people's lives.
To apply, please send your resume and a brief cover letter
to info@callcenterleads.co.za
Note: Only shortlisted candidates will be contacted for
interviews.
16d
Lead Generation Agents and Debt Review Agents Wanted
Are you passionate about making a difference? Join our dynamic call
center team in Chatsworth! We're looking for motivated individuals to fill the
following roles:
1. Lead Generation Agents:
Identify and
qualify potential leads.
Excellent
communication skills.
Previous
experience preferred.
2. Debt Review Agents:
Assist clients
with debt-related inquiries.
Basic knowledge
of debt review processes (its an advantage)
Previous
experience preferred.
Requirements for Both Roles:
Strong
communication and interpersonal skills.
Goal-oriented
and self-motivated.
Ability to work
in a fast-paced environment.
We Offer:
Basic salary
plus commission.
Exciting
incentives.
December bonus.
Location: Chatsworth, Durban
How to Apply: Send your resume to info@callcenterleads.co.za.
Please include the position you are applying for in the subject line.
Join us and be part of a team that values growth and success!
19d
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We are excited to announce that we are in search of a hardworking and experienced candidate to join us as a Call Center Agent.As a Call Center Agent, you will be responsible for finding out prospective customers and closing the sales. You will also be responsible for writing sales reports and creating sales proposals. Moreover, you should have detailed information on the products and services offered by the company.To perform this job role, you should have excellent sales skills and the ability to work under zero supervision. You should also possess an outstanding organizational skills and good networking skills as well.If you think you can perform this job position diligently, then send in your resume to us right away. We will love to onboard you soon.ResponsibilitiesPresenting the products and services to the customers.Identifying the potential customers via cold calling.Working in collaboration with the team members.Meeting the monthly sales goals and expectations.Taking feedbacks from the customers and working upon them.Writing sales contracts as per the company’s requirements.Making sure the customers are well informed about the sales proposal.Tracking and analyzing the sales performance metrics.Understanding the current market potentials.Resolving customers complaints and issues if any before making the sale.Building a positive relationship with the customers.Making sure to provide excellent customer service and customer satisfaction.Preparing monthly sales reports and presenting them to the higher management.Staying up-to-date on the latest technologies and developments in the industry.RequirementsGrade 12Working experience as a Call Center or a similar role in the Sales department.A proven track of sales record will be advantageous.Good networking and people skills.Excellent oral and written communication skills.Outstanding math skills.Ability to work in a team environment.Ability to offer excellent customer service skills.Ability to manage time efficiently.Ability to build a professional network.Active listening skills.Ability to handle multiple tasks and prioritize them.To apply send your CV to alicerecruiters@gmail.com
23d
Description:The ICT Group a prominent Internet Service Provider and Managed Services Company is looking to employ an experienced Sales Representative X1 / Call Center Agent X1 with knowledge and experience in the ICT and Telecoms sector which includes but not limited to Connectivity solutions, SD-Wan, Cloud and Microsoft products, Emails and Hosting solutions, Infrastructure builds, Hosted PBX, and ICT Managed services & support. Responsibilities and Expectations following our Sales Process:• Inbound & Outbound Sales.• Cold calling.• Weekly sales report.• Resolving Customer queries.• Maintain and Grow Customer Base.• Searching for new business opportunities (new customers).• Set target per month to be met.• Assist and plan ad hoc Sales Drives.• Following up on outstanding customer documents.• Handle and process all paperwork and administration relating to new customers and existing customers daily.• Verify application forms and ensure all supporting documents are included.Requirements:• A minimum of 1-2 years’ experience in connectivity sales will be advantageous.• Telecommunications or similar background/experience will be advantageous.• High School diploma or equivalent required.• Sales/Marketing qualification would be advantageous.• Knowledge of Excel, Word, and Outlook.• Communication and organization skills.• Have good attention to detail.• Able to work with customers in professional manner.• Have the ability to close deals.• Target driven.• Must be able to work under pressure. Please email your CV to info@redwill.co.za Please note should you not receive a response within 14 and 21 days of applying please consider your application unsuccessful.
24d
Our Outbound Call Center has now expanded we are giving you the oppurtunity of joining our exciting team at our new offices in Rivonia .Basic salary of r6000 plus great commision structure and incentives.Daily go home targets No weekend workPlease send your cv to recruitmentrivonia@jamnetworksolutions.co.za
25d
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Experience call centre agents required for 2024 in the Chatsworth area. Minimum 6 months out bound call centre experience needed. Vehicle tracking experience will be an advantage. We offer a guaranteed basic salary + daily, weekly and monthly incentives+ uncapped commission. Should u feel u meet the above requirements, please contact Catherine on 0744101072 or email catherine@safmarketing.co.za
1mo
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Email CV's to nathan@ultrabrokers.co.za Job Specification: Contact Center AgentJob Summary: We are seeking a dynamic Contact Center Agent who has exceptional telephonic communication skills. The agent will be responsible for cold calling, lead generating of medical practitioners for new and existing business. The agent will also be responsible for scheduling appointments for the broker as well as delivering outstanding communication through phone, email, and chat interactions, ensuring a positive experience and providing clients with information regarding the Company policies and services.ResponsibilitiesStrong communication, both written and verbal.Strong telephonic skills.Great active listening skills.Exceptional interpersonal and rapport building skills.A patient and empathetic attitude.Strong time management and organizational skills.Adaptability and flexibility.Comfortable working in fast-paced environment.Troubleshooting skills, either basic or advanced, depending on the situation at hand.Computer literacy - especially outlook.In-depth knowledge of our Company’s products and/or services.Expertise in the customer service area we focus in, such as Wealth portfolio’s, short term insurance, Financial, and other areas of our business.DutiesPitch our business to potential new clients and book appointments with medical practitioners for the financial advisor.Cold calling and sourcing of leads from the different databases - lead generating.Work closely with the financial advisors and their team.Schedule appointments for the financial advisor for new and existing business.Meet daily, weekly, and monthly targets.Know how to speak and communicate with our target market of medical professionals.Make a noticeable contribution to new business revenue.This position is for highly motivated individuals who are target driven.Note: The job specification provided above is a general outline of the requirements expected for a contact center agent role. Actual job specifications might vary based on specific organizational needs and requirements
1mo
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Calling ALL call center / Sales agents to attend an open day for employment in our growing company.If you have DEBT REVIEW experience (Essential) and believe you have what it takes to be a SUPERSTAR and want to write your own salary this may be just the move for you.Date : 19th April 2024Place : 28 Main Road Rondebosch Cape Media Building Top FloorTime : 08h30 for 09h00Should you have any questions , kindly Whatsapp Mikaeel on 0658063447 .
1mo
We are currently seeking outbound Call center agents:
Duties Include: Cold Calling Telephone Ettiquette Objection Handling Meeting Daily / Weekly / Targets Dialing from a Data base Basic Salary - R4000 - R8000 + incentives + attendance bonus
Working Hours - Mon - Friday 09:00 to 17:00
Preference will be given to candidates with Outbound Sales experience & prefrebably bilingual in more than one official language.
Interested candidates can E-mail : careersmts01@gmail.com to secure an interview
1mo
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