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A well-established organization in George is seeking a Retail Manager to join their team. Salary is to be discussed in interview.PLEASE NOTE:Should you apply for this vacancy and your skills and experience DO NOT match the inherent REQUIREMENTS of this position, YOUR APPLICATION WILL BE IMMEDIATELY DELETED. Please ensure that you READ and understand this advertised position BEFORE sending your CV to us, or otherwise you will just be wasting YOUR time and ours.Qualifications and Experience:Have a minimum of 5 years’ experience as a Retail ManagerHave a matric certificateDegree or Diploma in Retail Management or equivalentHave a valid drivers’ license & own vehicleExcellent communication & interpersonal skillsBe computer literate in MS Office (level 2)Be bilingualKey Performance Areas:ReceivingEnsure stock is received correctly according to blind check receiving methodOversee receiving area for stock counts, expiry dates and condition of stock.Refer any differences / discrepancies to Assistant ManagerCash HandlingManage and control floatsOversee cashiers and cash handling protocolEnsure Cash-up documentation is managed procedurallyPetty cashPerform random auditsStock ControlDamages to be minimised and stock losses to be less than 0,3% of turnoverDaily stock rotationDaily stock counts, as per schedule, from Stock Office must be correctly counted and reported.Short, dated stock to be reported dailyArrange stock take preparations are done and manage processSecurityOpen and close shopComplete daily managers check sheetEnsure that the alarms, cameras and all security systems are in working order, maintained and tested regularlyEnsure shop locks, roller doors and any other equipment are maintained.Manage the outsourced security guards to ensure adherence to all policies and procedures.General security awareness and accountability as senior on sitePeople ManagementPlan annual and interim labour requirements according to specific volumes and retail requirementsEnsure all staff and support people are well-versed in local hygiene requirements and explain to them the importance of why and how quality standards are to be assuredEquip staff with the required tests and equipment to assure product standards are upheldEnsure staff is well versed in the requirements relating to stock rotation and shelf displays.Identify staff development needs and develop them accordinglyEvaluate staff performance and provide feedback and coaching as requiredCustomer SatisfactionEstablish and maintain good relationships with customers so that they feel they receive good value at all timesProactively identify and resolve obstacles to customer service delivery in a timeous manner, implementing contingency plans when requiredEnsure that Policies and Procedures are followed, and amended to support an ever-changing environmentEnsure that correct processes are followed when dealing with IR issuesArrange any staff rotation between branchesManagement of casual staffGeneralEnsure correct fr
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PLEASE NOTE: PRIOR EXPERIENCE WORKING IN A JEWELLERY STORE IS MANDATORY.A solid understanding of jewellery, gemstones and diamonds.Contactable references.Proficiency in both English and Afrikaans.Applicants without relevant jewellery experience will NOT be considered.Are you passionate about connecting with people, showcasing exquisite jewellery, and making every customer feel truly special? Goldsmiths Knysna is on the lookout for a dynamic and personable Salesperson to join our team and contribute to our legacy of exceptional customer experiences.Goldsmiths Knysna is a well-established and renowned manufacturing jeweller situated in the heart of the enchanting town of Knysna. With a rich history spanning over 16 years, we take immense pride in our commitment to crafting exquisite jewellery and providing unparalleled customer service. Our showroom is a haven of creativity, elegance, and beauty, where dreams are transformed into cherished pieces of art.As a Salesperson at Goldsmiths Knysna, you will:Engage: Extend a genuine and professional welcome to customers, guiding them through our exquisite collection and personalized offerings.Educate: Share your expertise on jewellery styles, materials, and craftsmanship, enabling customers to make well-informed and meaningful decisions.Foster Relationships: Establish rapport with customers, comprehending their preferences and needs to provide individualized recommendations.Craft Memories: Participate in significant moments in customers' lives – whether assisting them in finding the perfect engagement ring or a thoughtful gift.Uphold Excellence: Sustain the highest service standards, ensuring every customer departs with a positive and memorable encounter.Qualities We Look For:Exceptional Communication: Remarkable interpersonal skills, facilitating effective connections with diverse customers.Jewellery Passion: Genuine enthusiasm for fine jewellery and a curiosity about the narratives surrounding our products.Sales Acumen: Demonstrated success in sales or customer-focused roles, showcasing your ability to close deals and exceed targets.Empathy and Attentiveness: True consideration for customers' desires, coupled with the ability to tailor suggestions to their unique preferences.Team Player Attitude: Collaborative mindset, fostering teamwork and cultivating a welcoming, successful sales environment.If you are a jewellery sales professional with a proven record of success and a passion for exceptional service, we encourage you to apply for the Salesperson position at Goldsmiths Knysna. Share your CV, along with details of your jewellery sales experience, at sales@goldsmiths.co.za
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