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Results for customer service jobs in Restaurant Jobs in Gauteng
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We are a dynamic high-end high-volume restaurant. You will need to perform the following;Effective management of staff, creating a positive work environmentManage budgets and marketing within the store.Create a positive customer experience every day, all the time – mitigate customer complaints and or respond with empathy, efficiently and effectively and increase customer loyaltyConduct daily operations procedures, including : - stock management, opening and closing procedures, daily cleaning – health and hygiene checks, waste management, temperature control, borrowing and lending, breakage managementManage daily Front of the House and Back of the House restaurant operations (working with the Kitchen Supervisor)Train and coach staff on customer service standards (waiters), following SOPs and prep times (kitchen and bar)Ensure adherence to restaurant standards – conduct monthly store and product evaluationsManage current suppliers to ensure best quality product and accurate and cost-effective pricingManage staff responsible for preparing foodstuffs for central kitchen and stock control thereof.Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Have valid references on CVExperience:Restaurant General management: 5 yearsAbility to commute/relocate:Sandton Gauteng: Reliably commute (Required)Experience:Restaurant General Management: 5 years (Required)Job Type: Full-timeSalary: R28 000,00 - R40 000,00 per monthExperience:GM: 5 years (Required)
22d
VERIFIED
1
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Our Client, a well-established QSR (Quick Service Restaurant) company is recruiting for an experienced Area Manager to to join their team and oversee a cluster of their restaurants.
Job Purpose:
The Area Manager will be responsible for 3 to 6 stores within a region and will be required to maintain and improve the performance of each store as well as manage all store team members and improve on productivity.
Responsibilities:
• Prepare food-cost reports by gathering required information for each store and analysing information
• Implement food-cost action plans
• Monitor expenditure of all stores under your control ensuring all budgets adhered too
• Ensure all stores are adequately staffed to deliver 100% customer service
• Ensure monthly audits of all stores in assigned areas
• Respond to and follow-up on all customer complaints in assigned areas
• Visit stores in assigned areas according to an organized work schedule
• Train and correct store staff in assigned areas, in implementing correct procedures
• Liaise with the Training and Development Manager to ensure all training is correctly conducted and recorded for stores in assigned areas
• Ensure all stores practice correct food safety and sanitation procedures
• Ensure all stores in assigned areas achieve the requisite pass on all audits
• Follow ups to be duly conducted for failed audits in the applicable stores, within set timeframes
• Together with Store Management, draft action plans based on audit results and ensure effective execution
• Ensure repairs and maintenance is actioned and follow-ups done for stores in assigned areas (costs to be maintained within the stores budget)
• Directs the compliance of workers with established company policies, procedures, and standards (e.g., safekeeping of company funds and property, personnel and grievance practices, adherence to policies governing acceptance and processing of customer credit card charges etc.)
• Conduct disciplinary hearings and investigations with the assistance of HR
• Inspect premises of assigned area stores to ensure adequate security exists and that physical facilities comply with safety and environmental codes and ordinances
• Review operational records and reports of stores in assigned areas, to project sales and determine store profitability
• Co-ordinate sales and promotional activities of stores in assigned areas, to ensure sales budgets are achieved with the Marketing team
• Reports as required on sales, labor, food cost and PL performance
• Attend to customer complaints and assist as far as possible Experience:
• 3 to 5 years related experience in the fast-food/Restaurant/ QSR industry.
• Fast food restaurant industry
• Strong Operationally
• Financial acumen
• Experience in running multiple stores
• Strong personality Salary: Market related (negotiable based on level of experience)
Working hours: 8am to 8pm, Monday to Sunday with 1 x off day a week (Monday to Thursday), and 1 x week...Job Reference #: 202212
5mo
We are urgently looking to hire a Cashier for a fast-food
restaurant in Randburg Johannesburg.
The candidate must meet the following criteria:1.Must be a South African citizen with contactable references.2.Must have 2 or more years experience as a cashier preferably in the restaurant industry.3.Must have cash up experience and stock count knowledge.4.Must have passed Grade 12 - Matric certificate required when applying.5.Good communication skills-able to read, write, speak and understand English.6.Excellent customer service with a positive attitude.7.Honest and reliable.8.Able to work long hours.9.Must be able to start immediately or as soon as possible.Preference will be given to candidates who live in or near the Randburg area.No chancers please! You will only be considered for an interview should you have cashier experience.Please email CV, matric certificate and ID copy to seema.5whys@gmail.com
23d
An established restaurant in Bedfordview is looking to hire a waiter.Ideal candidate should have the following:- 3 or more years' experience as a waiter.- Experience serving sushi/good sushi knowledge.- Good with customers.- Service orientated.- Sober habits.- Must live close to Johannesburg or surrounding areas of Bedfordview.Please send your CV to SushiAndGrillB@gmail.com or WhatsApp it to 0782852447
24d
2
Responsible for the Customer service Restaurant or cafe. With or without experience, all are welcome.Training is provided if you are un experienced. Basic salary starts from R5500 + tips are added.School Leavers and Foreigners are all welcome to apply. For more details, please whatsapp me right away on my direct whatsapp line: 078 681 7397..Whatsapp me now....
1mo
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As a Restaurant Manager, you will be responsible for
overseeing the overall operations of a restaurant, ensuring its efficient
functioning, profitability, as well as exceptional customer service. You will lead a
team of staff members, coordinate with various departments, and manage
day-to-day activities in order to deliver an outstanding dining experience to guests. Responsible operations, finanacial management as well as marketing and promotions.Minimum of 2 years experience required.
1mo
Ads in other locations
Busy take away coffee shop is seeking a Trained Barista to join our team.You must have 2 years experience as BaristaMust have customer service cashier experience and some baking experience , training will be providedMust have a good track record of time attendanceNo criminal recordMust live close to Ottery! Have your own reliable transport to and from workPlease send your cv to yolandi@xpressocafe.co.za
2d
1
Are you passionate about pizza and ready to join a dynamic team in Kloof Street, Cape Town? I Love NY Slice Pizza Store, a proud member of NY Slice Pty Ltd, is seeking an enthusiastic and experienced Pizza Store Assistant to join our vibrant team.Job Responsibilities:Prepare and assemble pizzas according to established recipes and proceduresMaintain cleanliness and organization of the kitchen and dining areaAssist in inventory management and stock rotationProvide exceptional customer service, including taking orders and processing transactionsEnsure compliance with food safety and sanitation standardsWork collaboratively with team members to achieve store targets and goalsRequirements:Previous working experience in a pizza store or similar fast-paced environmentKnowledge of pizza-making techniques and ingredients preferredAbility to work efficiently in a high-pressure environmentStrong communication and interpersonal skillsFlexibility to work evenings, weekends, and holidays as neededResides in close proximity to the Kloof Street store locationBenefits:Competitive salaryOpportunities for growth and advancement within the NY Slice Pty Ltd networkFun and supportive work environmentIf you're ready to bring your passion for pizza to the forefront and join a leading pizza brand in Cape Town, we want to hear from you! Please send your CV to admin@nyslicepizza.com. Only applications submitted via email will be considered.Join the NY Slice family and be a part of something truly special!
3d
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We are expanding and looking for additional Baristas.*Coffee Knowledge: Understanding different types of coffee beans, brewing methods, and beverage recipes.Customer Service: Ability to interact positively with customers, handle complaints, and ensure a pleasant experience.Attention to Detail: Accurate measurement of ingredients and precise beverage preparation.Efficiency: Ability to work quickly and efficiently, especially during busy hours.Cleanliness: Maintaining a clean and organized work area, including equipment and utensils.Cash Handling: Processing transactions accurately and handling cash or card payments.Flexibility: Willingness to work varied shifts, including early mornings, evenings, and weekends.Teamwork: Ability to work well with other staff members to maintain a smooth workflow.Communication Skills: Clear and effective communication with customers and team members.Physical Stamina: Ability to stand for long periods and lift moderate weights (e.g., milk jugs, coffee bags).Product Knowledge: Familiarity with the menu, including food and beverage items, to answer customer questions and make recommendations.Problem-Solving: Quick thinking and adaptability to handle unexpected situations.Basic Math Skills: Ability to perform basic arithmetic for transactions and inventory management.If You feel you meet the requirements EMAIL a copy of your CV to Bottega@jgroup.co.zaNo Whatsapp calls/CVs will be accepted
3d
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Requirements:- Min 2 year restaurant experience- Fluent in English (speak and read)- Neat, presentable and reliable- Good communication skills - high level of personal hygiene- Knowledge of customer service - Hardworking and dedicated - Team player- Experience in waiting tables, food knowledge, and operating kitchen equipment- Reliable transport- Willing to work flexible hours- No health or family issues-Email your CV to elihler@gmail.com or Whatsapp084 374 6712
3d
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Requirements:- Min 2 year restaurant experience- Fluent in English (speak and read)- Neat, presentable and reliable- Good communication skills - high level of personal hygiene- Knowledge of customer service - Hardworking and dedicated - Team player- Experience in waiting tables, food knowledge, and operating kitchen equipment- Reliable transport- Willing to work flexible hours- No health or family issues-Email your CV to elihler@gmail.com
3d
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KEY OUTCOMES
Customer Service
• Deliver superior service and maximize customer satisfaction.
• Address concerns and discover lasting solutions while upholding customer satisfaction as the
priority.
• Respond efficiently and accurately to customer complaints.
Operations
• Accountable to ensure equipment is working, and if not to report it.
• Control operational costs and identify measures to reduce and eliminate waste.
• Coordinate daily Front of the House restaurant operations.
• Check daily access & movement security checks and stock management.
• App/Aggregator maintenance and execution
• Manage restaurant’s good image and suggest ways to improve it.
Adherence to Shopkeeping disciplines
• All regulatory practices pertaining to compliance with health and safety regulations.
• Ensure compliance with sanitation and safety regulations.
• Regularly review product quality.
Minimise Shrinkage
• Identify and manage all shrinkage hotspots within the department according to company systems
and processes.
People management
• Assist with development and coaching of the team within your department.
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KEY COMPETENCIES (6-8 key competencies per job including personal, business and technical/
functional – this information would be housed centrally in a competency database)
• Strong interpersonal skills
• Excellent communication skills
• Ability to work independently.
• Able to manage and work in a team.
• Able to effectively demonstrate product knowledge relative to job function.
• Able to follow and adhere to processes, policies, and procedures.
• Able to communicate clearly and listen effectively
• High level of attention-to-detail
• Ability to work in a fast-paced environment.
• Strong organisational skills
• Numerate
• JOB REQUIREMENTS
• A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Minimum 2 years previous experience in a FOH Supervisor Role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Strong leadership and people management skills
ADDITIONAL CRITERIA
• Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of
the operation.
• Weekends, evenings and Public Holiday workdays and times is Weekends, evenings and Public Holiday workdays and times is mandatory.
• 6 Day a week worker.Email now your cv: ericmaqwele@woolworths.co.za• JOB REQUIREMENTS
• A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Minimum 2 years previous experience in a FOH Supervisor Role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Strong leadership and people management skills
6d
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Front End Sales person required for a Chicken take away store in Chatsworth.Must be from the Chatsworth or surrounding area.Have excellent communication skills. Speak and write clear English.Friendly, polite and have excellent customer service skills.Sales driven and hard working. Responsible to capture orders and control staff productivity. Working hours: 1pm to 9pm. 6 day weekWeekends compulsory.email cv to:grilltogo786@gmail.com
7d
5
Lina Neapolitan Pizza Restaurant in Hermanus is looking for a part-time waiter to join our team.Lina is all about great food, big smiles, excellent natural wines, Italian Aperitifs and good music. Come be in our gang!Duties include taking orders, serving food and beverages, and providing excellent customer service as well as basic stock take and cash up duties. The ideal candidate should have previous experience in the hospitality industry, be a team player, and have a friendly and outgoing personality. Please email your CV to eloise@farrofoodandwine.com and tell us a bit about yourself! We look forward to hearing from you!
7d
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We are looking for a dynamic goal driven individual to join our team as manager/ assistant manager.Must have- previous QSR experience- grade 12- working experience- own transport or reside close to AmanzimtotiSkills Required- Great Customer Service skills- Great Communicator- Upselling Skills- Conflict management- Able to take orders on POS systemIf you believe you meet the necessary requirements, please send your CV to pizzahutoti@gmail.com
11d
We are looking for a dynamic goal driven individual to join our team as manager/ assistant manager.Must have- previous QSR management experience or- working experience +3years- own transport or reside close to AmanzimtotiSkills Required- Great Customer Service skills- Marketing skills- Great Communicator- Able to understand stock management- Performance management- Conflict management- Manage a shift teamIf you believe you meet the necessary requirements, please send your CV to pizzahutoti@gmail.com
11d
SavedSave
Front of House
Manager
Location: New York Bagels
Overview: Join our
team as a Front of House Manager at our bustling city eatery! We're searching
for a seasoned professional to oversee daily operations, ensure exceptional
customer service, and lead our dynamic team. If you have a passion for
hospitality, strong leadership skills, and thrive in a fast-paced
environment, we want you on board!
Key Responsibilities:
Operations Management:
Conduct daily cash-ups and reconcile
delivery service transactions.
Coordinate daily housekeeping schedules
to maintain cleanliness and organization.
Manage daily stock levels and inventory.
Handle daily administrative tasks
efficiently.
Oversee daily, weekly, and monthly
maintenance tasks.
Execute opening and closing procedures
with precision.
Prepare monthly shift schedules for FOH
staff.
Customer Service:
Ensure exceptional customer service
standards are maintained at all times.
Address customer inquiries, feedback,
and complaints promptly and professionally.
Lead by example in delivering
outstanding service to our guests.
Team Support:
Provide training, support and
supervision to FOH and BOH staff as needed.
Foster a positive and collaborative work
environment.
Lead and motivate the team to achieve
performance targets and exceed customer expectations.
train, and supervise front of house staff.
Additional Duties:
Collaborate with the kitchen team to
ensure seamless communication and operations between FOH and BOH.
Assist with monthly financial reporting
and budget management.
Implement strategies to optimize
efficiency and productivity.
Stay updated on industry trends and best
practices.
Requirements:
Minimum 3 years of hospitality
experience, with at least 1 year in a managerial or supervisory role.
Reliable transportation to the CBD.
Valid references from previous employers
demonstrating strong leadership and management skills.
Flexibility to work weekdays, weekends,
and public holidays as required.
Proficiency in Microsoft Excel.
Excellent communication and
interpersonal skills.
If you're ready to take on the challenge
of managing a busy city eatery and have what it takes to deliver exceptional
service, apply now to join our team as a Front of House Manager. Let's create
memorable experiences together!Please email all CV's to: 1940nyb@gmail.com
14d
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The Dunranch Group (Pty) Ltd
Incorporating
Spur, John Dory’s and Rockafella's :
Have vacancies for Experienced Restaurant Managers at all levels to join
our energetic and passionate team.
Potential candidate must
be hardworking, dedicated and level headed.
Candidates must have a
proven track record in the Restaurant Industry and the following are the
minimum requirements for the job:
·
3 years of Management experience;
·
Good understanding of food preparation and presentation;
·
Customer service and interaction:
·
Health, safety and hygiene standards;
·
Stock control, stock takes and Management of Cost of Food;
·
Management of Staff
·
A working knowledge of staff disciplinary rules and grievances.
The successful candidate
will enjoy a competitive salary and company benefits.
Should you meet the above
criteria, kindly forward your CV together with at least 3 contactable
references and your salary expectation to Fatima Paraze on hr@dunranch.co.za.
NO CHANCERS!!!
Shortlisted candidates will be subjected to credit and security
checks.
16d
1
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Immediate FOH Position available in Plattekloof.Minimum Requirements:* Aged between 25 and 40 yrs* At least 2 years restaurant management experience (references will be checked)* OWN Reliable Transport (Uber is NOT own transport!)* Must be available to start immediately* Should reside within 10km from Plattekloof* Previous experience of Pilot Software* Able to work evening shifts, weekends and public holidays* If not a SA Citizen, then valid permit that allows you to work full time* No criminal record (checks will be done)* Honesty and Punctuality is non-negotiable* Must be able to work as a team player and as a leader* Strong customer service skillsIf you can tick all the above boxes, we look forward to receiving your CV with contactable references and a recent photo.
17d
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Restaurant General ManagerKey Functions1. Run the restuarant operations2. Comply with Food safety and Brand standards3. Manage Labour (staffing)4. Strong back ground on Finance and Accounting5. Passionate about customer services 6. To report/Communicate with Area Manager dailyMinimum Requirements1. Matric + N-Diploma in accounting/Finance2. Three or more Restuarent experience as a store Manager3. Speak Isizulu, English, Isixhosa etcFor applications: Sabelokhuboni87@gmail.com
19d
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