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Our well known Commercial Dealer client based in Johannesburg currently holds a vacancy for a Manager: Parts reporting to the Dealer Principal, this position will be suited to a candidate that will be able to maximize profits by ensuring maximum sales of parts to trade and retail customers and by maintaining a satisfactory parts service to other departments and Group dealerships. Ensure the highest degree of Customer Satisfaction. Ensure that all requirements and targets are met and exceededPosition Overview The Manager: Parts is responsible for developing and implementing service standards that will ensure exceptional customer service withing the parts warehouse.Specific Role Responsibilities : Monitor sales to ensure that emphasis is placed on profitabilityEnsure the sale of all necessary items to support Customer’s requirementsEnsure that the department achieves budget objectivesEnsure that stock levels are in accordance with budgetEnsure that discounts are monitored and that corrective action is taken when necessaryOperate within purchasing budget (number of weeks’ stock)Organize sales promotions to boost salesPlan, initiate and promote parts sales eventsCooperate with other departments in their campaignsDraw up and initiate parts marketing plansPromote and sell parts by visiting existing and prospective clientsEnsure that sales staff maintains constant contact with existing and prospective clientsMaximize accessory sales through New CarsEnsure lost sales are been recorded and records utilizedHold weekly meetings to discuss opportunities and issues and Sales performanceEnsure that all cash sales, parts returned and CODs are controlled and / or paid on a daily basisEnsure that all daily / weekly / monthly reports are produced promptly and accurately and analyze themPrint a B/O report and discuss with staff at least once a weekMonitor negative stock to ensure accuracy of stock movement, B/O and stock fileSign off all credit notes & buyoutsFollow up on parts bought and not soldEstablish and maintain the number of adequately trained staff needed to achieve industry standardsRecruit, select, develop and remunerate staffMaintain training standards and measure costs thereof availableKeep all staff updated on changes in existing models and all newly introduced models, exchange units, accessoriesQualifications and Experience A minimum of 3-year Parts Manager’s experience is essential.Minimum NQF Level 4 Qualification (Matric/Grade 12)MBSA C-Management certification is an added advantageValid Driver’s LicenseClear Criminal RecordMotor industry experience is essentialMust have excellent verbal communication skillComputer literacy is essentialSkills and Personal AttributesCustomer focused managementStrong motivational and negotiation skillsExcellent people management skillsFocus on driving performanceE-mail cvs to mervyn@bonafidehc.co.za

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