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We are seeking to appoint a front-of-house receptionist based at one of our blue chip customers, in the heart of the City of Cape Town.Role OverviewDo you enjoy dealing with people, have excellent customer service skills and enjoy working as part of a fun and dynamic team? If you have answered yet to all of these, then this may be the perfect role for you!You'll be the first point of contact for anyone visiting or calling into the building and assisting them with their enquiries. In addition to ensuring that everyone receives a first-class experience and service, the successful candidate will be required to support events within the building and with general administration and occasional projects.The successful candidate will need to be computer literate, specifically competent with Microsoft Office packages.Who are we?The company provides front of house services to some of the most presitigous buildings in Cape Town. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. We encourage you to develop yourself and enjoy a sensible work-life balanceKey ResponsibilitiesThe first point of contact both face to face and on the telephone for clients, professional contacts, employees, tenants, suppliers and visitors.Manage administration requirements.Maintaining close contact with the Security Manager.Responsible for all incoming and outgoing post.Maintaining weekly, monthly and daily records.Ensuring the front of house areas are clean and tidy at all times.Updating and maintaining reception procedures and processesAssisting the Building Manager with ad hoc tasks and projectsThis list is not exhaustive, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to timeSkills, Knowledge and ExperienceTechnical experience:Proficient in Microsoft Word, Excel, PowerPoint and Outlook.Skills and Knowledge:A proven track record in providing excellent customer service and administrative support.Confidentiality and discretion in dealing with all aspects of the role.Strong communication skills both verbal and written.Excellent attention to detail and organisation skills.Ability to multi-task and prioritise.Pro-active and flexible approach to work.Strong team player: builds relationships and consults with others, quickly establishes trust and credibility.Be confident working independently, demonstrating good initiative and be a strong problem solver.Diplomatic, friendly and approachable.Working hours are Monday to Friday 0800 - 1700 (including one hour for lunch break).If you feel you have the right experience please send your CV to: careers@recruitmentguru.co.zahttps://recruitmentguru.co.za/front-of-house-receptionist-cpt/
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The Recruitment Guru are looking for a Reception Manager to join a large holiday resort in Cape Town. Our client offers a variety of leisure services, weekend events and commercial areas including a swimming pool, bar and restaurant.Contract type: Full time, PermanentSalary: up to R28,000 per month based on experienceHours: 40 hours over 5 days, weekend work is required (Different shifts based on demand)The role includes working evenings, weekends and school holidays across 7 days of the week, as such, you might need your own transport.About the Reception Manager role:Our client is looking to recruit a welcoming, professional, highly organised, and motivated receptionist with experience in a similar hospitality setting.Reception is the main point of contact for all of their guests on arrival, where they make those all-important first and last impressions.Our client's success is built on their ability to work as a team to ensure their guests receive the very best holiday experience possible and they will be looking to the reception manager to set an example of what exceptional customer care looks like.Responsibilities of the Receptionist Manager role:Leading by example and showing your team what a great reception looks like, a true people motivator with excellent communication and organisation skills.Ensuring that every single guest who interacts with the reception team is given truly excellent customer care, it is their right to receive this at every opportunity whether it is in person, via telephone or digitally.Being a true expert of our Parks by showcasing your knowledge about our accommodation types, our facilities and the local area when handling guests' queries.Experienced and confident in customer complaint handling to ensure our guest's satisfaction levels remain high, regardless of the situation.Build a relationship with and liaise with all departments of the Park, including our housekeeping and maintenance teams.Expectations of the Reception Manager:Previous experience within a Lead Reception role.Proven management skills.Strong customer service skills and ability to work under pressure.Large events experience would be advantageous.You must have strong computer literacy skills with good attention to detail.This is very much a hands-on role in a fast-paced, customer facing environment.To be the face of our clients thriving resort you will need to be highly presentable, have excellent communication skills and a positive problem-solving attitude.If you feel you have the right experience please send your CV to: careers@recruitmentguru.co.zaOR FOLLOW LINK BELOW:https://recruitmentguru.co.za/reception-manager-houtbay/
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