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Good dayI am a mature male Graphic Designer looking for a job in and around Randburg area. I have a vast experience in design for print using CORELDRAW, print. machine operator Roland, design for frosting, cutting and sublimation, illustrations, logo designs, conceptualisation, promotional campaigns, branding, etc. I hold a National Diploma. I am self-motivated self-starter. Once given a project, i take it seriously and diligently execute all tasks with little supervision. I am willing to learn new programmes.
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The Role: Contact Centre Team Coach Based in Randburg 6 Month Fixed term contract The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure that the APS Customer Experience is delivered all the time. Main Responsibilities will include but will not be limited to: Leading and managing a team of +- 20 agentsCoaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthlyAttendance and leave management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career development and identify training needsResolve daily queries and promote service deliveryCompile reports and report on progressLiaise daily with Workforce Management team to ensure effective resource planning.Taking correct disciplinary measures where necessaryCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisStrong internal and external relationship buildingEnsure escalations processes are maintained and implementation of new processes with team buy inSkills and Experience: Previous Team leader experience within a Contact Centre environment (Customer Service /Messaging highly advantageous)Good performance management experienceGrade 12 Certificate and leadership trainingPROFESSIONAL AND INTERPERSONAL SKILLS: Excellent communication both oral and writtenDemonstrate the ability to manage workload and prioritize activitiesHigh level of integrity, professionalism and trustworthinessProblem solving skillsExcellent Attention to detailA successful track record in meeting targets and achieving premium customer servicePositive attitude to work.Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3MTM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1209646&xid=1108_57135
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Human Capital Business Partner - Randburg, Gauteng
Our client, a leader in the safety and security industry, requires the services of a talented and experienced Human Capital Business Partner to service the Contact Centre. The HCBP will provide Human Capital advice and support to the Business Area Heads and their teams and work closely with the business unit/department to define and translate Business Unit strategy into specific Human Capital actions and additionally, defines Human Capital support requirements and work with the rest of the Human Capital team to meet these requirements.
Job description
* Advising, coaching and supporting line managers and staff on employees on the full range of HC functions and services - including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, development and training, staff employee wellness, organizational design and academic probation - to ensure consistency with relevant legislation and company HC policy and procedures
* Undertaking specific projects, in consultation with line management, to facilitate HC activities and enhance client service
* Providing timeous and relevant HC management information
* Delivery on staffing sourcing - ensuring high quality employees staff for the business unit/department
* Implementation of the full performance management cycle in the business unit/department
* Driving the values and creation of a great working environment at business unit/departmental level
* Help identify, prioritize and build organizational capabilities, behaviours, structures, and processes
* Implement Human Capital Policies and Procedures (Employee Relations, Recruitment & Selection) at business unit/departmental level
* Handle employee relations/dispute resolutions in areas of responsibility including CCMA/Labour court matters.
* Responsible for execution of all people processes in the employment and business cycle, in line with policy and legislation - recruitment, psychometric assessments, induction, L&D, EE planning, retention, career management, rewards etc
* Support line management in forecasting and planning the talent pipeline requirements in line with the business unit/departments strategy
* Facilitate line of sight initiatives to build a high-performing organization aligned with the strategic leadership agenda
* Facilitate and promote employee engagement and feedback, in line with the companys vision to be employer of choice
* Provide expert advice and coaching to employees where appropriate
* Human Capital Reporting
* Identify and Implement change interventions.
* Administer skills audit processes to identify the skills needs of the organisation and report on it.
Minimum requirements:
* A degree in Human Resources Management, Labour Relations or Industrial Psychology or equivalent qualification
* MAP or similar Management Development Programme will be advantageous
* Minimum 5 -7 years experience as a Hum
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzk0OTVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1184299&xid=1554_9495
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My client in Randburg is a well-established company that has been operating for more than 30 years. They recently promoted their Financial Manager into the CEO role, and is currently recruiting for a new FM! The company specializes in fiduciary services as well as trusts.
Job Overview
We are looking for an experienced, energetic, innovative Finance Manager to join our team of about 33 people. They operate on a hybrid model, but need someone that stays close to Randburg.
Qualifications for Finance Manager
* Bachelors degree in Finance or Accounting;
* 5-8 years of experience in accounting and/or financial analysis
* Experience in managing of staff
* Ability to synthesize large quantities of complex data into actionable information
* Ability to work and effectively communicate with clients, suppliers and staff
* Excellent business judgment, analytical, and decision-making skills
* Strong demonstrated use of Excel, Word and Financial package
Responsibilities for Finance Manager
* Responsible for financial function for 3 companies (of which 2 are really small)
* Responsible for the day-to-day financial operations within the companies (payroll, invoicing, and other transactions)
* Responsible for day-to day Office management (IT, Reporting and Office support staff, 4)
* Responsible for Trust department (2 staff members)
* Responsible for HR functions
* Responsible for managing and negotiating service provider contracts
* Responsible for monthly client reports
* Prepare monthly management reporting
* Responsible for cash flow management and Treasury
* Liaising with Auditors for Annual Audits
* Manage the companys financial accounting, monitoring, and reporting systems
* Ensure compliance with accounting policies and regulatory requirements
* Responsible for all Statutory reporting (SARS, Workmens compensation etc)
* Responsible for company policies and procedures
Send suitable CVs to (Email Address Removed)
*Desired Skills: *
* FM
* Financial Manager
* operations
* degree
*Desired Work Experience: *
* 5 to 10 years
*Desired Qualification Level: *
* Diploma
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzk3NjJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1183253&xid=1554_9762
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COMPANY DESCRIPTION
An exciting opportunity for a Tax Manager FSS (SA and Africa) exists within a leading multinational media and entertainment company. Their strength lies in focusing on local language and culture, promoting an entrepreneurial spirit, and being powered by a talented and dedicated workforce.
JOB DESCRIPTION:
Controls, Governance & Policies:
? Responsible for the development, implementation, and maintenance of system of robust controls, procedures, and policies
? Responsible for monitoring compliance to various Tax legislation in South Africa and rest of Africa
? Responsible for monitoring compliance to policies
? Review and implement recommendations to policies
? Ensuring compliance to tax framework
? Assist with providing / collating information to revenue authority queries
? Documentation of all processes and ensuring that the relevant controls have been implemented
? Assist with SA CFC compliance
Monthly activities:
? Monthly review of detailed tax computations in accordance with tax legislation for group companies
? Review of monthly tax journals in SAP
? Review of monthly tax disclosure in accordance with tax legislation. Submission of disclosure on HFM
? Review of monthly tax cashflow disclosure and submission to the Central Accounting Team
? Monthly review and filing of indirect taxes (including VAT & withholding tax) and verification. Perform reasonability of calculations, trending, and commentary.
? Ensure accuracy, validity, and completeness of payments to revenue authorities in RSA and rest of Africa
? Review of tax returns and supporting schedules for submission to applicable revenue authorities
? Ensure monthly clearing of GL accounts
? Review of monthly balance sheet reconciliations
? Performing monthly tax reasonability, analysis and explanation for variances e.g. VAT analysis, effective tax rate, analysis of tax rate recon
? Preparation of monthly tax dashboard
? Guidance on transactional tax treatment
? Assistance with implementation of processes and monitoring plan
? Monthly Governance meetings with Business Partners
Interim and Year end activities:
? Leading preparation of tax packs / audit packs
? Preparation of disclosure for accounting packs and Annual Financial Statements
? Review of tax returns
? IT14SD - tax reconciliations
? Review of provisional tax and payment
? Interaction with external auditors and audit queries
? Receiver of Revenue reconciliations
? Calculation of prior year tax adjustments
? Deferred Tax calculations (Balance sheet method)
? Assist with country-by-country reporting
? Quarterly MAL tax analysis
General:
? Driving the team to ensure accuracy and quality in all deliverables
? Assisting the Senior Manager on strategic finance projects as determined by the Head of Finance Shared Services
? Supporting Group Tax on changes in legislation, recommendations
? Drive efficiency and effective processes. Streamlining and automation. Process efficiency
? Consider & understand IFRS implic
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzIxMTZfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1153167&xid=1554_2116
2y
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SavedSave
Certified nurse aid caregiver
compassionate certified nurse assistance diligent about serving
patient medical and personal needs focused on delivering highquality care to individuals from diverse backgrounds dedicated to
protecting patient safety and promoting satisfaction with facility
services kind and energetic professional with outstanding bedside
manner and charting abilities
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People Business Partner-MukuruAn awesome opportunity exists for a Business People Partner to join our team in Johannesburg. The main purpose of this role is to partner with leadership to develop and implement/execute on the HC value chain that enables business objectives and goals and operationally execute on identified transformational initiatives and to take primary responsibility for providing a comprehensive, pro-active, and integrated people advisory and generalist service to the business and serve as a business-people partner to leaders and as an employee champion and change agent. Duties and Responsibilities (Include but is not limited to): Business Partnering: Engage and partner with business to understand their needs to develop and implement integrated tactical and operational people plans and HC solutions in response to business and people challenges. Collaborate with internal stakeholders to develop and implement initiatives aimed at optimising people initiatives In partnership with the Organisational Effectiveness (OE) CoE, manage organisational design, organisational effectiveness, employee engagement and retention. Drive the implementation and adoption of various HC practices and processes using various tools such as facilitating sessions to educate employees and line managers on these practices Promote efforts to measure employee engagement and climate within supported client groups and facilitate action planning to improve employee engagement and overall workplace culture. Advise, coach and support managers on the wide range of staff leadership activities, ranging from the design, implementation, and leadership of change programmes Support business in the implementation of people practices in line with our key people levers and the operational needs of the business. Utilise trends and metrics to develop, optimise and implement HC solutions that address key business challenges and drive business objectives. Keep abreast of industry trends and best practice to optimise service offering, ensure compliance, and mitigate riskImplement employee attraction, selection and acquisition policies, practices, and procedures: Compiling job profiles for new and refined roles and ensure correct grading and benchmarking Ensure updated profiles are saved on the role library Ensure that the recruitment process is followed Partner with the Talent Acquisition team, to ensure delivery on recruitment needs in area of responsibility Ensure selection for culture and right-fit to role in line with recruitment policy and procedure Ensure all organisation structures/organograms are up to date Ensure that every new employee is engaged with; and effectively on-boarded as per the on-boarding process (including stay interviews that are centrally captured to determine trends)Implement employee remuneration and benefit policies and procedures Facilitate conversations with employees and line managers with regards to remuneration principles and practices in the busi
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMDc2XzEwNjE5Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1407147&xid=2076_106192
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Our client, a leader in the safety and security industry, requires the services of a talented and experienced Human Capital Business Partner to service the Contact Centre. The HCBP will provide Human Capital advice and support to the Business Area Heads and their teams and work closely with the business unit/department to define and translate Business Unit strategy into specific Human Capital actions and additionally, defines Human Capital support requirements and work with the rest of the Human Capital team to meet these requirements.
* Advising, coaching and supporting line managers and staff on employees on the full range of HC functions and services - including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, development and training, staff employee wellness, organizational design and academic probation — to ensure consistency with relevant legislation and company HC policy and procedures
* Undertaking specific projects, in consultation with line management, to facilitate HC activities and enhance client service
* Providing timeous and relevant HC management information
* Delivery on staffing sourcing — ensuring high quality employees’ staff for the business unit/department
* Implementation of the full performance management cycle in the business unit/department
* Driving the values and creation of a great working environment at business unit/departmental level
* Help identify, prioritize and build organizational capabilities, behaviours, structures, and processes
* Implement Human Capital Policies and Procedures (Employee Relations, Recruitment & Selection) at business unit/departmental level
* Handle employee relations/dispute resolutions in areas of responsibility including CCMA/Labour court matters.
* Responsible for execution of all people processes in the employment and business cycle, in line with policy and legislation - recruitment, psychometric assessments, induction, L&D, EE planning, retention, career management, rewards etc
* Support line management in forecasting and planning the talent pipeline requirements in line with the business unit/departments strategy
* Facilitate line of sight initiatives to build a high-performing organization aligned with the strategic leadership agenda
* Facilitate and promote employee engagement and feedback, in line with the company’s vision to be employer of choice
* Provide expert advice and coaching to employees where appropriate
* Human Capital Reporting
* Identify and Implement change interventions.
* Administer skills audit processes to identify the skills needs of the organisation and report on it.
* A degree in Human Resources Management, Labour Relations or Industrial Psychology or equivalent qualification
* MAP or similar Management Development Programme will be advantageous
* Minimum 5 -7 years’ experience as a Human Capital Generalist, supporting Contact Centres
*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIxNTIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1176652&xid=1555_21522
2y
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SavedSave
A highly successful and innovative company, providing business-to-business prospecting information and accurate sales leads solutions
Results-driven in sales representatives
Actively seek out and engage customer prospects
Present, promote and sell services
Using solid negotiation for existing and prospective customers
Achieve sales targets and outcomes
Provide exceptional customer service and assistance
Build long standing relationship with customers
In house training to be provided
Matric / Grade 12
Relevant tertiary qualification advantageous
Sales experience is required
Valid driver’s license and reliable motor vehicle
MS Office and computer literate
Matric / Grade 12
Relevant tertiary qualification advantageous
Sales experience is required
Valid driver’s license and reliable motor vehicle
MS Office and computer literate
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIzMDM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181733&xid=1555_23035
2y
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My name is Adel Langton. I am 54 years old. I am currently seeking employment as a personal assistant, receptionist, accounts receivable, accounts payable, accounting, management or team leader in administration or sales. I have over 30 years of professional experience. I worked for a company called Investec Asset Management. We were then outsourced to a third party administration company called Silica Financial Services where I worked in administration for 14 years, originally as a temp for Fedsure Group. I recorded surrenders, lisps, switches, transfers, assignments, bank accounts, living annuities, retirement annuities, provident funds, pension funds, changes to client details and was eventually promoted to authorised representative for all incoming instructions. I resigned in 2014 to take up a management position in another sector. I have worked as a personal assistant and also as a manager of a factory. Please contact me for a detailed resume at 0691814815 or via WhatsApp
14d
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SavedSave
Our client, a leader in the safety and security industry, requires the services of a talented and experienced Human Capital Business Partner to service the Contact Centre. The HCBP will provide Human Capital advice and support to the Business Area Heads and their teams and work closely with the business unit/department to define and translate Business Unit strategy into specific Human Capital actions and additionally, defines Human Capital support requirements and work with the rest of the Human Capital team to meet these requirements.
* Advising, coaching and supporting line managers and staff on employees on the full range of HC functions and services - including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, development and training, staff employee wellness, organizational design and academic probation — to ensure consistency with relevant legislation and company HC policy and procedures
* Undertaking specific projects, in consultation with line management, to facilitate HC activities and enhance client service
* Providing timeous and relevant HC management information
* Delivery on staffing sourcing — ensuring high quality employees’ staff for the business unit/department
* Implementation of the full performance management cycle in the business unit/department
* Driving the values and creation of a great working environment at business unit/departmental level
* Help identify, prioritize and build organizational capabilities, behaviours, structures, and processes
* Implement Human Capital Policies and Procedures (Employee Relations, Recruitment & Selection) at business unit/departmental level
* Handle employee relations/dispute resolutions in areas of responsibility including CCMA/Labour court matters.
* Responsible for execution of all people processes in the employment and business cycle, in line with policy and legislation - recruitment, psychometric assessments, induction, L&D, EE planning, retention, career management, rewards etc
* Support line management in forecasting and planning the talent pipeline requirements in line with the business unit/departments strategy
* Facilitate line of sight initiatives to build a high-performing organization aligned with the strategic leadership agenda
* Facilitate and promote employee engagement and feedback, in line with the company’s vision to be employer of choice
* Provide expert advice and coaching to employees where appropriate
* Human Capital Reporting
* Identify and Implement change interventions.
* Administer skills audit processes to identify the skills needs of the organisation and report on it.
* A degree in Human Resources Management, Labour Relations or Industrial Psychology or equivalent qualification
* MAP or similar Management Development Programme will be advantageous
* Minimum 5 -7 years’ experience as a Human Capital Generalist, supporting Contact Centres
*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIxNTIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1176652&xid=1555_21522
2y
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Tracker requires the services of a Specialist: Security reporting to the IT Infrastructure Department to serve as a go-to technical resource and advisor who offers meaningful technical solutions, quickly resolves complex issues and provides technical leadership. The Security Specialist will also aid in day-to-day security operations and audit compliance operations for IT Security Operations Team, primarily focusing on cybersecurity incident response
*Key roles and responsibilities:*
* Manage the monitoring of networks for security breaches and investigate cyber security incidents as reported
* Responsible for undertaking vulnerability scans and managing the progression of corrective actions with other IT Services teams, monitoring progress on implementations
* Responsible for preparing incident response reports for senior management community documenting security breaches and offering mitigations to resolve
* Using Microsoft security tools and features, be the first port of call for security alerts and events
* Participate in security investigations and compliance reviews, as requested by internal or external auditors
* Support cyber incident response actions to ensure proper assessment, containment, and mitigation.
* Support cyber investigations and contribution to large- and small-scale computer security breaches.
* Develop and deliver mandatory Cyber Security Awareness training for all employees
* Responsible for disseminating and promoting general understanding of cyber security issues and policies
* Work with colleagues in other technology departments as well as the business and product offices to establish effective, productive business relationships.
* Support the audit of the systems security, ensuring appropriate licensing, legislation and policies are implemented, complied with and maintained
* Research the cyber security trends, both internal and external
* Share the responsibility of the integration of cyber security best practices into existing processes and procedures and facilitate updates to these as required
* Define baseline security monitoring requirements for all new projects, services and applications joining the Tracker network
* *
* Academic qualifications in computer science, cybersecurity, or any related field.
* Recognised industry certifications in cloud security- CSA CBK, CCSP, CISSP.
* Practical knowledge of public cloud offerings such as AWS, Azure and GCP.
* MS Azure Security Engineer or relevant cloud security certification
* 3 Years’ experience in Cyber Security
* Ability to work in a team-oriented environment that is fast-paced and demanding.
* Must be self-directed, have excellent initiative and organizational skills.
* Ability to handle multiple demands with a sense of urgency, drive and energy.
* Work well under pressure with the ability to deliver on time.
* Academic qualifications in computer science, cybersecurity, or any related field.
* Recognised industry certifications in cloud secu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzE0MjYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1158701&xid=1555_14262
2y
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Administration of the HR and Payroll of the Company
Recruitment:
* Job Specs, Placing of adverts, Interviews, ITC & Criminal checks.
* Employment contracts: Maintain permanent and fixed term contracts.
Disciplinary process:
* Conducting counseling,
* issue warnings,
* handle grievance processes,
* work performance interviews,
* exit interviews and Initiate/chair disciplinary enquiries.
Administration and filing:
* Keep all staff files up to date,managing uif, maintain service providers terms & conditions.
* Company policies and procedures: Keep all manuals up to date through monthly revision, reconciliation of all departmental procedures and documentation.
Training and training programs:
* Manage all training in the company, Introduce learner ships, Develop training programmes and Talent management
CCMA:
* Representing company at the CCMA trough conciliation and arbitration, Consult with labour specialists,Preparation and representation of company interests
Payroll:
* Process 300 monthly employees,
* Manage yearly increases and bonus,
* Leave management ,
* Manage any deductions form salary,
* Calculations of overtime,Incentives and commissions.
* Handle all queries and Payroll Reports and liaise with Liberty on provident funds
BEE:
* Manage BEE process form the company side with BEE consultant,
* Make sure all relevant documentation is correct and available.
WCA:
compiling and submissions of all injury on duty documentations to fund.
SETA AND EQUITY SUBMISSIONS:
* Yearly & Quarterly submission and Employment Equity plan.
Time and attendance:
* Call sheets,
* Reporting(Daily, Weekly, Monthly), Bi-annual reporting of SARS-PAYE,
* SDL,
* UIF Employers recon (IRP5/IT3 Certificates)
* EMP 501,
* Summary of EMP201 returns EMP 501
Communication:
* Daily communication with Directors and senior management,
* Apply ‘open door’ policy ,
* Understand company expectations,
* Promote honesty, integrity, cooperation, team work, work place harmony, respect and individual advancement through motivation and positive encouragement
* Well-groomed and presentable
* Self-Motivated, organised and responsible (stable work history)
* Must be able to work independently and be punctual
* Good organisational and administration skills
SKILLS:
* Matric and speak English and Afrikaans fluently
* Diploma or Degree in Hr would be an advantage.
* Experience on Sage Pastel Payroll for 200+ employees.
* Minimum of 5 years’ experience in hr & payroll position
* Computer Literate and use own initiative
* Must be willing to work independently and be punctua
To be discussed during the interview process
* Well-groomed and presentable
* Self-Motivated, organised and responsible (stable work history)
* Must be able to work independently and be punctual
* Good organisational and administration skills
SKI
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzExMzM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1143934&xid=1555_11335
2y
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The Role: Contact Centre Team Coach Based in Randburg 5 Month Fixed term contract The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure that the APS Customer Experience is delivered all the time. Main Responsibilities will include but will not be limited to: Leading and managing a team of +- 20 agentsCoaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthlyAttendance and leave management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career development and identify training needsResolve daily queries and promote service deliveryCompile reports and report on progressLiaise daily with Workforce Management team to ensure effective resource planning.Taking correct disciplinary measures where necessaryCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisStrong internal and external relationship buildingEnsure escalations processes are maintained and implementation of new processes with team buy inSkills and Experience: Previous Team leader experience within a Contact Centre environment (Customer Service /Messaging highly advantageous)Good performance management experienceGrade 12 Certificate and leadership trainingPROFESSIONAL AND INTERPERSONAL SKILLS: Excellent communication both oral and writtenDemonstrate the ability to manage workload and prioritize activitiesHigh level of integrity, professionalism and trustworthinessProblem solving skillsExcellent Attention to detailA successful track record in meeting targets and achieving premium customer servicePositive attitude to work.Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2NzE5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240321&xid=1108_66719
2y
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The Role: OVERALL PURPOSE OF JOB: The position of the Team Leader is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with Bytes People Solutions customer goals and objectives. The Team Leaders are also expected to work within all teams of the Contact Centre to ensure that the BPS Customer Experience is delivered all the time every time. A strong focus upon the delivery and achievement of staff satisfaction and customer satisfaction targets are essential.Main Responsibilities will include but will not be limited to: Leading and managing a team of +- 13 agentsCoaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthlyTotal performance management, monitoring and driving team targetsAttendance and leave management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyProvide coaching and feedback to agents weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career developmentResolve daily queriesCompile reports and report on progressLiaise daily with Workforce Management team to ensure effective resource planning.Taking correct disciplinary measures where necessaryAssess and identify training needsPromote service deliveryEscalate and manage customer queries as requiredCoach staff on BTG/BPS policies and proceduresCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisDevelop and gain approval of and execution of all deliverablesDevelop, contribute to and maintain the team and Contact Centreâ??s outputs and KPIâ??sStrong internal and external relationship buildingRepresent the customer to the rest of the business â?? Customer AdvocateExcellent communication both oral and writtenEnsure escalations processes are maintained and implementation of new processes with team buy inBe proactive with own development using available learning resources on a daily basis. Skills and Experience: KNOWLEDGE AND SKILLS: Proficiency in MS OfficeGood interpersonal conflict resolution skillsGood team leadership and people management skillsEDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY : Grade 12 / MatricPrevious Team leader experience within a Contact Centre environment / experience in a Technical Support environment will be advantageousGood performance management experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzODgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1225390&xid=1108_63880
2y
SavedSave
We are looking for enthusiastic Sales Agents to join our team and contribute to the success of our premier gym facility.Key responsibilities include engaging with potential members and promoting our gym services, meeting and exceeding sales targets through proactive outreach and providing excellent customer servicebenefits include lucrative commission structure,If you are ready to kick start your sales career in a vibrant fitness setting and grow with a thriving team, we want to hear from you,PREFERABLY CANDIDATES IN THE RANDBURG AREAemail your c.v to gm.randburgsq@gymcompany.co.za
24d
1
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Staff Domain’s mission is to support global businesses through end-to-end offshore recruitment and operational management to enable cost savings and rapid growth. We offer staff acquisition and bespoke solutions to clients looking to expand, looking for resource support, or simply looking to support their bottom line. We cater for a variety of services to provide a comprehensive, tailor-fitted approach for your business and local team needs. With Staff Domain, you are in control. We pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees with the best career experience that will compliment clients products and services in further promotion and market penetration to improve total satisfaction of customers and staff alike. Personalized service excellence is our core. Operational consistency is our key. Our culture is what sets us apart. Be one step ahead of the competition.
*Job Summary*
Our valued customers are industry leaders. Our employees are big thinkers, game changers, and entrepreneurs. Together, we are realigning information assets across large enterprises to enable true business agility. If you are a passionate and motivated US Technical Recruiter with great interpersonal skills, we are looking for you. Come join one of the fastest-growing private companies in America.
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* *Job Description*
* Develop a pipeline of highly qualified local talent in key targeted areas to support technology solutions.
* Spearhead Talent Acquisition efforts by managing the entire recruitment lifecycle process from sourcing to hiring.
* Source, phone- screen and deliver qualified candidates, as per the given requirements, timelines, and budget.
* Develop strong rapport with the Account Managers, Resource Managers, and recruitment team; work along with them to ensure timely and quality resource fulfillment.
* Plan & prioritize requirements & publish status update/reports on a periodic basis.
* Contribute to continuous improvement of OPs Internal Processes
* Cultivate company culture that will encourage leading talent to join our team
* 4-6 yrs of strong IT recruitment experience (end-to-end hiring cycle) in the US region *OR **worked as a Technical Support for US-based client/s and willing to be trained and shift to Technical Recruiter for 3+ years*
* Should be familiar with IT resource market of North America region.
* Knowledge on job boards like Dice & Monster is an advantage
* Familiar with US tax terms (W2, 1099, C2C, etc.) & work authorizations is an advantage
* Ability to establish networking through social media such as LinkedIn
* Great communication & client interaction skills
* Experience with Ceipal is a plus not mandatory
* *Able to work a US PSC Shift (7pm - 4AM SA Time), in office.*
* *#SDSA-G
Bonuses, Health Insurance, Full Company Benefits
* 4-6 yrs of strong IT recruitment experience (end-to-end hiring cycle) in the US region *OR **
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYwMTc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1248017&xid=1555_60177
2y
1
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The Role: Fixed Term Contract Position 7 month Contract based in Randburg To Start ASAP Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to): Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Vetting of customersPromoting productsResponding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any adhoc tasks as and when requiredSkills and Experience: Grade 12Computer LiterateExcellent Communication written skills Serious and passionate about customer service and sales Previous call centre sales experienceFluent in English and another South African languageCOMPETENCIES: Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MTkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189262&xid=1109_74190
2y
1
Diopoint is an ICT and Electronic Security Service Provider partnering with the best OEM’s and distributors to develop and deliver innovative and quality services and solutions, manage customer experience and provide value to all our stakeholders.
Reporting to the Chief Executive Officer, you will act as both a technology and business expert, making decisions that will impact the current and future operations of Diopoint. You will communicate with employees, contractors, stakeholders, and customers to ensure our company’s technologies are used appropriately. Responsible for developing policies and procedures and use technology to enhance products and services. Develop strategies to increase revenue, along with performing cost-benefit analysis and return-on-investment analysis. Combine excellent sales and consultative skills with an expert understanding of advanced and emerging technologies with Diopoint’s service offerings.
You will have the opportunity to build an in-depth understanding of Diopoint’s business and technological issues and implement organisational strategies that drive adoption of change. Build credibility and trust with Diopoint’s clients and provide knowledge that addresses individual and unique business needs.
You will serve a combined inward- and outward-facing function. Inward – you will focus 3-5 years into the future to anticipate Diopoint’s customer requirements and synthesize those into solution requirements across multiple Diopoint service offering lines. You will work closely with the technical teams to ensure critical new solutions are appropriately scheduled for certification and may assist from time to time on certification efforts when deep technical expertise is required. In the outward-facing function, you will work closely the New Business Development Manager and the sales team to present and articulate the capabilities and values of Diopoint’s services at all levels within customer and partner organisations.
* Achieve Sales Plan objectives by actively selling Diopoint solution and service offerings through:
* prospecting new accounts
* developing and maintaining customer support
* identifying customer requirements
* performing customer care calls to ensure customer satisfaction
* Establish and maintain effective customer relationships to understand customer needs, promote customer understanding of full services offering, and align to provide a solution. Ensure a positive customer experience throughout the sales process.
* Create added value for the customers and Diopoint and ensure the successful outcome of transactions, contracts, and proposals by using effective sales techniques. Communicate details in accordance with Diopoint’s offering and strategy (delivery time, payments, and general terms and conditions).
* Ensure efficient marketing activities and value proposition to customers.
* Identify and drive the development of new market opportunities in the designated m
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzkyMThfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1137542&xid=1555_9218
2y
1
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Responsibilities:Calling on clients by appointment at their homes or places of business Promoting the benefits of the Companys range of products and services to conclude successful sales in a timeous fashion. This will include the use of demonstration units and sales aids.Following up on all unconfirmed quotesEnsuring you have an expert knowledge of the product and its uses and a sound common sense design capability commensurate with the product categoryFollow up with clients subsequent to installation to ensure full customer satisfaction including inspecting installations where appropriateAssist in ensuring any required repairs, resulting from whatever cause are resolved timeously to ensure customer satisfaction and collection of outstanding fundsEnsure that the sales management system is complied with timeously report on lost business and on lead / quotation status as directedGather and advise on all competitor products, sales methods, advertising, strategies, etc.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEwMDUzN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1263741&xid=1109_100537
2y
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