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Ads in other locations
1
Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff management and trainingTarget driven.Strong report writingResource planning - recruitment, monitor productivity and efficiency.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4ODU4OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794815&xid=1109_188589
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4d
1
Our client is a leading travel management business with a worldwide presence that specializes in three main areas: inbound and outbound leisure travel, inbound and outbound incentive travel, and inbound and outbound sports tourism. My client prioritizes its employees and offers various benefits, including medical aid, provident fund, risk benefits, employee wellness programs, fitness offerings, and incentivized earning models. They also have an in-house canteen, tBucks reward system, learning and development opportunities, educational trips, a hybrid working environment, an open-door policy with leadership, and mentorship programs. PURPOSE OF THE JOB As an Operations Coordinator, you will be responsible for providing support to all areas of the Sport and Leisure client environment. Your main duties will include designing, quoting, and booking various inbound and outbound journeys for both B2B and B2C markets, with a focus on sports and event environments to support operations. You will also be responsible for proactively assisting in product development and ensuring that current products are up-to-date, cost-effective, and meet client demands. Working closely with the COO, you will be expected to exceed customer expectations, meet operational deadlines, and achieve sales targets. Key duties: Identify essential activities and priorities that align with the clients'' Sports and Leisure strategies and adhere to timelinesImplement and communicate operational plans and solutions in accordance with business plans through businessEncourage high motivation levels among staff and lead by exampleEnsure adherence to professional management standards, and encourage staff members to respect skill and charisma rather than authorityMaintain a working knowledge of policies and relevant government regulationsEstablish, monitor, and rigorously pursue operational goalsAid in maintaining the overall budget and measuring profitabilityCollaborate closely with the COO to set and/or implement policies, procedures, and systems, and ensure follow-through with implementationHelp the COO manage existing customer relationships and secure new ones for sustainable growth and success, working closely with sales and marketing. SKILLS AND OPERATIONAL EXPERIENCE Evaluate client/agent requirements in terms of special interests, special needs, and affordability/budget.Provide quotes for all requested services within the stipulated turnaround time through Tourplan and other methods as required by the company.Verify rates before quoting, as dynamic rates may be in effect.Confirm reservations for all services requested by clients/agents.Acknowledge written requests received from agents and respond in writing with confirmations.Create client files by my client''s standards.Input reservations into Tourplan and Zoho systems.Oversee all aspects of flight bookings with airlines.Confirm services with suppliers to ensure smooth service provision.Keep clients/agents informed of reservation sta
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTczNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787016&xid=1109_185734
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5d
1
PLEASE DON'T APPLY IF YOU DON'T HAVE AT LEAST 3 YEARS RELEVANT EXPERIENCE AND WORKING KNOWLEDGE OF TOURPLAN!Our client is a leading travel management business with a worldwide presence that specializes in three main areas: inbound and outbound leisure travel, inbound and outbound incentive travel, and inbound and outbound sports tourism.My client prioritizes its employees and offers various benefits, including medical aid, provident fund, risk benefits, employee wellness programs, fitness offerings, and incentivized earning models. They also have an in-house canteen, tBucks reward system, learning and development opportunities, educational trips, a hybrid working environment, an open-door policy with leadership, and mentorship programs.JOB RESPONSIBILITIESThe following are the key responsibilities associated with this role:Book reservations for all Touring services requested by both internal and external clients.Provide quotations and convert private charter requests within the required turnaround time.Ensure that preferred suppliers offer the best rates for all bookings.Manage allocated bookings in Tourplan.Take charge of managing allocated client Touring suppliers.Ensure that pre-, during-, and post-tour procedures are strictly adhered to as per client Touring standards.Monitor group numbers and manage specific Scheduled Tour departures and supplier allocations.Keep in touch with tour guides throughout Scheduled Tours and Private charters.Manage payments and account queries with suppliers and local agents.Handle cancellations, client complaints, and emergencies.Monitor profitability of specific Scheduled Tours on a weekly basis.Work closely with the product development, sales and marketing teams when required.Manage personal and shared team MS Outlook mailboxes.REQUIRED QUALIFICATIONS:Matric / Grade 12A Travel & Tourism qualification would be preferable.REQUIRED EXPERIENCE:At least 3 years of group series and FIT experience.Essential working knowledge of Tourplan.Excellent knowledge of South Africa, including tourist attractions, seasonality, routes, distances and driving times, places of interest, geography, and transport infrastructure.REQUIRED SKILLSStrong verbal, telephonic, and written communication skills.Working knowledge of Microsoft Office Software: including Word, Excel, and Teams.Excellent interpersonal skills.Good problem-solving skills.Excellent organizational and time management skills.Strong negotiation and liaison abilities.Strong decision-making ability.Innovative and proactive.Attention to detail.Basic financial knowledge.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTczMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787015&xid=1109_185732
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5d
1
Candidate Requirements:Grade 12 Tertiary certificate in Travel & Tourism/hospitalityMust have 4-5 years of experience at a senior levelExperience in handling customer relationships and developing & promoting products and services in the inbound travel industryCreative, organized and good communication skillsAbility to work under pressure without compromising accuracyAbility to pace oneself and prioritise demandsTeam worker and ability to interface with various departmentsA consistent approach to quality of output, service and result orientatedExcellent communication skills both written and oral, in EnglishForeign European language skills (advantage)Computer Literate (Microsoft Office, email, Internet)Proven English literacyWorking knowledge of TourPlan and WISH or similar booking/operating systemGreat product knowledge of Southern & East AfricaPersonal or educational travel experience requiredExcellent attention to detailMust have a passion for wildlife and a commitment to sustainability and conservation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTI0NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1783678&xid=1109_185245
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5d
1
Head of ReservationsSalary: Market Related, Permanent Purpose of Position: Complement Recruitment are recruiting for a Head of Reservations based in either Johannesburg, Gauteng or Cape Town Western Cape. The purpose of this position is to drive high quality level services within the Reservations Team and is specifically accountable for the performance and leadership of the Reservations Team. This is a permanent position, 5 Star Hospitality experience essential. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills Matric; Tertiary qualification in Travel and Tourism or relevantMinimum of 5-7 years of experience in leading and managing Reservations TeamKnowledge of TourplanProven Leadership and Management SkillsExcellent written and verbal communication skillsStrong organizational and time-management skills. The purpose of this position is to drive high quality level services within the Reservations team. The incumbent is specifically accountable for the performance and leadership of the Reservations Team. Key Areas of ResponsibilityFocusing on Service levels with attention to detail and accuracy, timeous feedback etcProblem solving and communicating with Tour OperatorWorking very closely with all Team members in ReservationsImplementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.Managing of the Reservations budget and ensuring that this is effectively implemented and managed.Plan and support the development of individuals skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment.Integration of systems between Reservations, Finance and Operations ensuring the flow of information is correct for ease of information flowing to Camps etc.Managing the business reports which is generated from Tour PlanEnsuring all systems are fully operational e.g. Emergency weekend cell phoneDeveloping reports to administer and grow the business for conversions from provisionals to confirmedEnsuring that we maximise our capacity of selling and ensuring limited dead beds are createdEnsuring timeous feedback to operators with quick turnarounds, attention to detail etcAd hoc duties as requested. Find Us on Social Media
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mzg3MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778671&xid=1109_183870
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5d
1
Head of ReservationsSalary: Market Related, Permanent Purpose of Position: Complement Recruitment are recruiting for a Head of Reservations based in either Johannesburg, Gauteng or Cape Town Western Cape. The purpose of this position is to drive high quality level services within the Reservations Team and is specifically accountable for the performance and leadership of the Reservations Team. This is a permanent position, 5 Star Hospitality experience essential. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills Matric; Tertiary qualification in Travel and Tourism or relevantMinimum of 5-7 years of experience in leading and managing Reservations TeamKnowledge of TourplanProven Leadership and Management SkillsExcellent written and verbal communication skillsStrong organizational and time-management skills. The purpose of this position is to drive high quality level services within the Reservations team. The incumbent is specifically accountable for the performance and leadership of the Reservations Team. Key Areas of ResponsibilityFocusing on Service levels with attention to detail and accuracy, timeous feedback etcProblem solving and communicating with Tour OperatorWorking very closely with all Team members in ReservationsImplementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.Managing of the Reservations budget and ensuring that this is effectively implemented and managed.Plan and support the development of individuals skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment.Integration of systems between Reservations, Finance and Operations ensuring the flow of information is correct for ease of information flowing to Camps etc.Managing the business reports which is generated from Tour PlanEnsuring all systems are fully operational e.g. Emergency weekend cell phoneDeveloping reports to administer and grow the business for conversions from provisionals to confirmedEnsuring that we maximise our capacity of selling and ensuring limited dead beds are createdEnsuring timeous feedback to operators with quick turnarounds, attention to detail etcAd hoc duties as requested. Find Us on Social Media
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mzg2OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778607&xid=1109_183868
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5d
1
RequirementsGrade 12GDS training system - essential Experience in working for travel agencies responsible for flight booking etc 2+ years experience in the travel, tourism or customer service industryKnowledge of the airline industry with basic knowledge of fares and ticketingExceptional administrative skills with sound planning, organizing and time management skills, with sound follow-through after contact with customersHigh proficiency in verbal & written English and/or another South African LanguageIf you do not receive feedback within 7 days of applying, then please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg5MDUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1221437&xid=1109_89053
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2y
1
Job & Company Description:Our client is one of largest companies within the Travel and Tourism industry. They offer services to several safari destinations across the African continent. They are currently recruiting for a Financial Controller, reporting into the Senior Financial Manager. The duties of this role include:Ensuring accurate and complete general ledger accountsManagement accountsPreparing financial statementsInterpreting financial data with gap analysisReconciliations Education:CA(SA) Job Experience & Skills Required:Big 4 Audit Firm articles are advantageous Apply now!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MzM1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1791517&xid=1108_183350
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19d
1
Johannesburg The incumbent of this role will provide the role of a facilitator and instructional designer, primarily focused on Travel Management Solutions and ICT. The facilitator will be required to facilitate learning using a variety of methodologies, in a variety of contexts. The facilitator must facilitate learning to achieve foundational, practical and reflexive competence in learners within their scope of expertise against unit standards using pre-designed and newly designed learning material. Facilitator will also need to create specialised and customised training interventions pertaining to the field of specialisation and design manuals to complement.Must have proven record of training initiatives within team/organisationMust assist with needs analysis and programme developmentsAbility to troubleshoot and assist consultants remotely and on the job via remote accessAdministration and end-to-end coordination of learning interventions utilising an LMSEnd-to-end coordination of training courses and programsComplete all reporting of monthly training completedCollection of attendance registers and follow up on non-attendanceAssistance with upkeep of records to ensure compliance with CATHSSETA, NERA and SAQA related legislationsResearches, designs, publishes and facilitates curriculums for internal clientsSupports and coaches learners using learning technologies to deliver skillsConsults with management regarding the training needs of the organization and then follows up to ensure training was effectiveEnsures that associates are aware of the training requirements and that the training materials are readily availableAnalysis and projection of trainingCo-ordinate and deliver technical training as neededProvide reporting on technical trendsMaintains appropriate records of learner development and resource allocationStays abreast of new training methods and determines relevancy to clientsPerforms other responsibilities and duties as neededDesigns and delivers formal training programs and workflows for internal clients, including hand-outs, manuals, and learning exercisesRevising training material to ensure its in line with the current trends in the tourism industryAdministers written and practical examsWrites performance reports to evaluate trainee’s performance and identify gaps between current and desirable skill setsTraining material must be in line with the NQF and SAQA requirementsQuality assure all training materialAnalyse training needs of learnersEnsure professional delivery of all trainingEnsure training rooms are prepared prior trainingsEnsure all manuals and documents are kept up to date and in supplyTrain, mentor, coach and provide examples of when they utilize these skillsAssist in the departmental projects when requiredOffer supportBe the ambassador of the companyMust have the ability to be flexible to meet the needs of Operations EDUCATIONAL REQUIREMENTS? Matric Qualification? IT Qualification? Facilitator certification? Assessor cer
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM4MzMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1147356&xid=1266_38332
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2y
1
A very edgy reasonable cost, fast growing brand of overnight 1-2 night stay accommodation. Locations across all major travel routes in SA and Southern Africa. This role will be JHB based but monthly travel across South Africa to units will be required. (Perhaps more travel required initially)Job DescriptionBrand Manager Job DescriptionJob Summary:Responsible for developing the marketing strategy for our target market, managing marketing budgets and the calendar, and as the ‘brand guardian’, responsible for maintaining brand integrity across all company marketing initiatives and communications.Key Responsibilities:Develop brand strategy, including brand guidelines and the vision and value propositionPlan and execute all communications and media actions across all channels, including online and social mediaResponsible for all brand activation activities including content creationCreate and manage promotional calendar, all collateral and signage to maintain the brandBuild the annual business plan and budgets to reflect brand positioningManage the budget for advertising and promotional itemsMedia and agency management and quality assurance for brand across all channelsManage all PR for brand.Analysis of competitor and customer insights, including price surveys to develop new business opportunitiesRepresentation on Industry bodiesQualificationsEducated to degree level. (Business/Marketing related degree preferable). Must have held a brand management position. Marketing and tourism qualification is an advantage. Valid driver’s license - extensive travel required.SkillsKey Attributes: Brand awareness - a clear understanding of brands and the marketing mix. Ability to influence and manage relationships. Hands on attitude and results focused. Determination and perseverance. A high degree of business acumen. Strong communication skills.Salary / PackageR30,000-R40,000 per month starting - NegotiableBenefitsCTC Package offered. Business Travel reimbursement over and above CTC.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQxNDczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1150309&xid=1266_41473
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2y
1
Johannesburg - Redheads Engineering Solutions is looking for a Business Development Manager for our client, with no less than 3 years in B2B sales and business development in the Global Market on Travel and Tourism. The Role: As the Business Development Manager, you will be responsible for developing and winning new business across the International B2B travel markets. You will work closely with the Sales team and Sales Director to develop business development strategies and to deliver against agreed revenue plans. Job responsibilities: Achieve defined monthly, quarterly, and annual sales and total transaction value (TTV) targets.Develop and execute a sales plan to target key prospective accounts.Identify, evaluate, and prioritise new business opportunities, using a variety of networking, contacting and research methods.Provide accurately forecast projected sales revenueCollaborate with other internal departments (finance, operations, product, HR) where necessary to resolve other client-related matters.Consistently use the CRM database to manage activity and results, using reporting to analyse performance and identify areas of self-improvement. Experience: Currently in a B2B office-based sales role with a minimum of 3 years track record.Proven experience in delivering against sales targets consistently year on year.Solid understanding of the Sales FunnelMinimum of 3 years track of successful B2B development/sales Skills:Knowledge and successful track record of working with inbound and outbound sales modelsFluency in English (written and verbal).Excellent telephone and presentation skillsStrong communication and persuasive skills.Ability to multi-task and communicate effectively in a high paced environment.Ability to engage with various levels of staff and management.Proficient skills in Microsoft Office programs and CRM systems e.g. SalesForce and HubSpotSelf-motivated, independent with strong interpersonal skills and a hunger for successProven experience in delivering against sales targets consistently year on yearA true hunter mentality to business development.Demonstrate conscious competence, knowledge, and influence of the sales cycleCommercially astute with a sound understanding of business processes and an abundance of common senseCompetent communicator and negotiatorMust be able to actively, effectively communicate and engage customersConfident presenter of information to small or large audiences
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwODAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1147463&xid=1266_40800
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2y
1
KEY OUTPUTS:
Management of Tourplan System Content:
Ensuring Tourplan content is fully up-to-date and accurate at all times:
Rates, offers, child rates, group rates, value adds, etc.Trading terms, policies, property includes/excludes, etc.Supplier information, contact details, etc.
Overseeing the loading and checking of the above into Tourplan within specified deadlinesEnsuring rate loading policies and procedures are strictly adhered toEnsuring the best-practice and procedure documentation is up to dateIdentifying process changes to optimize loading efficiency and accuracyAssisting with Tourplan content-related projects
Management of Rate loading team:
Day-to-day management of rate loading team, their capacity and their outputsManagement of rate loading logging, delegation, and query resolutionReporting on team performance, including:Turnaround timesRate loading errorsNumber of suppliers loadedTeam leave approval and appraisalsInterviewing and hiring new staffTraining new staff joining the team, and conducting ongoing training to develop team membersEnsuring that the team has the necessary resources and training/mentoring to perform at their peak
Ownership of integration and alignment:
Ensuring alignment of content and content-loading process across all Tourplan instances
in Africa, Asia, and South America
Management and driving of the integration between Tourplan and external systems in conjunction with the Information Systems Team
KNOWLEDGE REQUIRED
An excellent working knowledge of TourplanComputer literacyGood Excel knowledgeUnderstanding of product contracting, including commission and mark-up / discounting structures
SKILLS REQUIRED:
People management skills, and ability to motivate a team to achieve deadlinesNumbers, numbers and getting it right the first time – detail mattersHigh attention to detailSystem savvyAbility to solve problemsThrive when under pressure while having fun at the same timeAbility to empower, train and mentor peoplePro-activeness - initiating and implementing rate loading initiativesService oriented: Working toward and maintaining high service levels to in-house customers i.e.reservations and product teamsAbility to communicate in a clear, concise, consistent and transparent manner
PREVIOUS WORK EXPERIENCE REQUIRED:https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDUyMjg1NjcxP3NvdXJjZT1ndW10cmVl&jid=1503279&xid=3452285671
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23d
1
The incumbent of this role will provide the role of a facilitator and instructional designer, primarily focused on Travel Management Solutions and ICT. The facilitator will be required to facilitate learning using a variety of methodologies, in a variety of contexts. The facilitator must facilitate learning to achieve foundational, practical and reflexive competence in learners within their scope of expertise against unit standards using pre-designed and newly designed learning material. Facilitator will also need to create specialised and customised training interventions pertaining to the field of specialisation and design manuals to complement.
Must have proven record of training initiatives within team/organisationMust assist with needs analysis and programme developmentsAbility to troubleshoot and assist consultants remotely and on the job via remote accessAdministration and end-to-end coordination of learning interventions utilising an LMSEnd-to-end coordination of training courses and programsComplete all reporting of monthly training completedCollection of attendance registers and follow up on non-attendanceAssistance with upkeep of records to ensure compliance with CATHSSETA, NERA and SAQA related legislationsResearches, designs, publishes and facilitates curriculums for internal clientsSupports and coaches learners using learning technologies to deliver skillsConsults with management regarding the training needs of the organization and then follows up to ensure training was effectiveEnsures that associates are aware of the training requirements and that the training materials are readily availableAnalysis and projection of trainingCo-ordinate and deliver technical training as neededProvide reporting on technical trendsMaintains appropriate records of learner development and resource allocationStays abreast of new training methods and determines relevancy to clientsPerforms other responsibilities and duties as neededDesigns and delivers formal training programs and workflows for internal clients, including hand-outs, manuals, and learning exercisesRevising training material to ensure its in line with the current trends in the tourism industryAdministers written and practical examsWrites performance reports to evaluate trainee’s performance and identify gaps between current and desirable skill setsTraining material must be in line with the NQF and SAQA requirementsQuality assure all training materialAnalyse training needs of learnersEnsure professional delivery of all trainingEnsure training rooms are prepared prior trainingsEnsure all manuals and documents are kept up to date and in supplyTrain, mentor, coach and provide examples of when they u...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTY0MjYxNzU/c291cmNlPWd1bXRyZWU=&jid=1080504&xid=296426175
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23d
1
We have an exciting job opportunity for Dutch, German and French speaking Customer Service Representatives to join a prestigious International Hotel brand at their offices in Cape Town, South Africa. This position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer market related salary, career advancement, in house training. Join this multi-cultural work environment with colleagues from all over the world today!Your key job responsibilities as the Dutch, German and French speaking Customer Service Representative in Cape Town, South Africa:• Strong problem-solving, interpersonal and time management skills• Strong customer service ability• Effective written and verbal communication• Assist passengers by confirm & re-schedule client bookings• Daily interactions with clients with queries and compliments• Required to meet specific key performance indicators and meet expected client service levels before going live.• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Computer literacy skills• Fully paid product and systems training provided• Daily interactions with international passengers with queries and compliments• Required to meet specific key performance indicators and meet expected client service levelsRequirements for this Dutch speaking Customer Service Representative job in Cape Town, South Africa:• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Permanent residence permit or South African ID holders only• Flexibility to work shifts. Weekends may apply• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred but not necessary.• Excellent Computer literacy & technical skills• Own transportIf you meet the above requirements for this Dutch, German or French speaking Customer Service Representative Job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to: kim@callforce.co.za
https://www.ditto.jobs/job/gumtree/3058383006?source=gumtree
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23d
1
The IT business analyst is responsible for enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs, amongst other duties. The IT Business Analyst will report to the Systems Manager.
KEY OUTPUTS:
Survey existing technology infrastructure and systems to form high-level view of present capabilities.· Facilitate activities such as workshops/JAD sessions to expand the understanding of the business requirements and ensure alignment between stakeholders.· Analyzing the design of technical systems and business models.· Create business data models.· Create Business Requirement documentation (BRD).· Contribute to Software Requirements Specifications (SRS).· Assist with to functional requirement specifications (FRS).· Analyzing the Impact of Requirement Changes.· Liaise and communicate the system requirements to the necessary audiences e.g. testers, developers, business analysts and provide ongoing feedback regarding system issues.· Creating and run test plans for all testing phases.· Contribute to creating training manuals and maintenance documentation.· Training users on efficient and proper use of information systems.· Lead team through the project life cycle by planning, budgeting, scheduling and tracking a project plan.· Ensuring that all IT systems and processes are arranged to best support overall organizational objective.
DESIRED EXPERIENCE AND QUALIFICATIONS:
BCom Informatics or BSc Computer Science· Business Analysis Diploma· 5+ years’ experience in a similar role· Experience within travel industry is an advantage· Agile Project MethodologyPERSONAL ATTRIBUTES:
Able to work fast and accurate· Able to navigate complex challenges and implement strategic solutions· Excellent communication skills· Inquisitive, intelligent, intuitive, honest, determined, articulate, meticulous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzU4ODkwNTQxP3NvdXJjZT1ndW10cmVl&jid=1506070&xid=1758890541
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23d
1
We are looking for a Travel Agent, who is passionate about traveling. You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services.Responsibilities Plan and sell transportations, accommodations, insurance and other travel servicesCooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodationsProvide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelersBook transportation, make hotel reservations and collect payment/feesUse promotional techniques and prepare promotional materials to sell itinerary tour packagesDeal with occurring travel problems, complaints or refundsAttend travel seminars to remain updated with tourism trendsEnter data into our software and maintain client filesNetwork with tour operatorsMaintain statistical and financial recordsMeet profit and sales targetsRequirements Fluency in English; multilingualism is a plusStrong sales skills and commercial awarenessAbility to interact, communicate and negotiate effectivelyPersonal travel experience will be considered an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY1NTAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1159370&xid=1109_65503
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2y
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Minimum Requirements: Matric certificate must have done Mathematics as a subject with standard grade as a minimum (Candidates with Mathematical literacy will not be considered)Must be able to read, write and understand a Latin derived language Tertiary certificate in Travel & Tourism/hospitalityTourPlan and WISH or similar booking/operating systemMicrosoft suite advanced knowledge4-5 years of experience in a similar role Must have Travel and Tourism industry exposure Key Responsibilities: Develop Stakeholder relationships with Travel Designers, external Suppliers and Internal Sales TeamsKeep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to dateContact suppliers in writing to confirm or cancel relevant services giving them all special requirementsEscalate complaints that could negatively affect long-term relationships, to relevant ManagersAttend all Wilderness and Associated Product trainingGood administrator and professional in all dealingsDedicated to customer satisfaction and wanting to "go the extra mile"Self-motivated and driven with high energy levels
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYyMjk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1144724&xid=1109_62295
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2y
Looking for Inbound Destination Specialists for a luxury travel brand. Can be remote work Experience required:Must have at least 3 - 5 or more years inbound tour operating experienceTourplan experience is an advantageGood understanding of delivering excellent service to agents/guestsAn in-depth knowledge of Tourplan or a similar booking systemAn in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East AfricaA willingness and aptitude to learn Duties include:Creative and out of the box planning and designing of leisure FIT tailor-made itinerariesManaging the reservations process including handling of bookings from quote to finalising, including invoicing and travel documentsEnsuring turnaround times are strictly adhered to according to standard operating practicesProactive selling of products and services ensuring the best possible itinerary for the guestsConstant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers
1mo
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General Manager-Executive PlacementsJOB SUMMARY: General Manager – Johannesburg R800 000 – R960000 per annum My client who is a leader in the travel and tourism industry is looking to hire a seasoned general manager. The successful incumbent will be responsible for improving the overall business functions, developing strategic plans, and meeting business goals.JOB DESCRIPTION: DUTIES & RESPONSIBILITIES: Screening potential franchisee by analysing investment requirements, franchisee’s potential, and financials, franchisee experience and visionNegotiating terms and conditions of each franchisee agreementHelping in preparing budget and expense management activitiesRecognizing and finding potential markets to launch new franchisee and advise /Board of new opportunitiesTravelling locally and regionally with possible overseas travel when requiredEncouraging current market position and growing market shareComing up with business plans to support the company’s financial objectivesDescribing long-term strategic goals and developing clear plans to implement themSupplying solutions to issues (e.G., profit decline, employee conflicts, loss of business to competitors etc.)Devising and managing a financially viable technology solutions to assist the Consolidator pillarPlanning a strategy for the division and implement a solution to attract new revenue for the businessOverseeing the day-to-day operations of the business unit.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMDc2XzIzOTMzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1346950&xid=2076_23933
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1y
1
Looking for an experienced Groups and Special Interest ManagerExperience required: 4 - 5 years management or supervisory experience in the hospitality/tourism industry (inbound tour operating)Sales skills specifically in the groups and incentives arenaExtensive knowledge of Tourplan, alternatively, another reservations systemIn-depth geographical, logistical and product knowledge of Southern and East AfricaPrevious management and/or supervisory experienceExtensive sales experience in the groups and incentives area of the marketGood understanding of terms and conditions, product knowledge, general knowledgeUnderstanding of travel industry channelsNew business developmentSales process and methodologiesDuties include: Constantly re-evaluating internal processesActively work at improving information flow to all key partnersAssess and continually improve sales and marketing materialsActively support market sales managers and representatives to grow business in long termActively handle filesManage and maximise margins for the entire team looking to achieve agreed budgeted marginsFrom time to time be available to meet with international clients, host dinners, site inspection and /or host educational and attend trade showsWill be expected travel into key markets and trade shows as well as manage key trade relationshipsNew product developmentManaging a team of groups consultantsTraining and developmentIndustrial Relations (IR)Training on Human Resources Policies and ProceduresMotivation and coachingManage costs in line with revenues and budgets effective to ensure a profitable business units
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzQ2OTUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=946158&xid=1109_46953
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2y
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