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JOB DESCRIPTION: Retail Scooper Reports to: Allocated Supervisor and ManagerShift Rules:• You are required to arrive punctually for your shift.• Always adhere to the agreed break schedules and end of shift times. If the store is busy and not enough staff are onduty to make the store operation smooth, please delay your lunch break to a quieter time.• If in need of overtime for whatever reason, make sure to request approval from your relevant manager and only take itonce approval is given.Duties and Responsibilities: Make utmost effort to achieve your stores daily, weekly and monthly budgets using the methods listed below and relyingon the training you are provided with. Be able to:o Operate the Point of Sale.o Understand and conduct stock counts.o Receive stock as per Stock Management Standard Operating Procedure.o Understand the product and be able to advise customers on each product, flavours, allergens and pairings. Fully understand all store processes and procedures as per the Standard Operating Procedures. During each sale ask whether the customer if they have any allergies. Interact and engage with customers in a respectful and charismatic manner as per the Customer Engagement Standard.Operating Procedure and utilising the following methods:o Smiling and greetingo Upselling by proposing additional purchases Deal with dissatisfied customer/customer complaints. Escalate any customer complaints to your allocated supervisorwhenever necessary. Always show respect and consideration for your team members. Always sign in and out at the beginning and end of your shift. Be readily contactable via WhatsApp and mobile phone at all times. No usage of personal cell phones while on shift is permitted. Flag and address any expired/icy/over-churned/under-churned stock with your allocated supervisor. Monitor the temperature of the freezers as per your training and instructions from your superiors. Apply FIFO on stock you display in the scooping and unit freezers and monitor stock expiry dates. Sign off on deliveries received with the delivery driver. Lead by example. You are representing a premium brand and setting an example for your peers to follow. Work in line with Standard Operating Procedures to reduce wastage.Cleanliness Ensure your store is clean at all times, clean as you go daily and deep clean on the allocated days, whenever necessaryand when instructed to do so. This includes but is not limited to:• Scooping freezer (condensers)• Unit freezer• Under counter• All counters and surfaces• Pastry holders• Seating areas (after each seated customer)• Storerooms• All appliances in store, etc. Report any incident, injury or breakage to your allocated supervisor as soon as it occurs.Salary: +- R6000 - Menlyn Working Hours.Please send your CV to mahdienterprises101@gmail.com

Menlyn Park

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Pretoria / Tshwane

Pretoria / Tshwane in Pretoria / Tshwane (41,440 results)

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