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Operation Manager/TL Manager/ Deputy Operation Man

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I m looking an Operation Manager to manage Operations in a Call centre environment Basic Function Performance Parameters · Employee Satisfaction, people development and morale. ( 25%) · Attrition within target levels. (25%) · Improvement in quality and productivity. (20%) · Process performance – as per KPIs over the month. (20%) · Customer Satisfaction. (10%) Essential Functions · Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. · Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers. · Executive quarterly and annual appraisals of Agents and Assistant Managers and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs · Drive reward and recognition activity on the floor. Get participation and create enthusiasm. · Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process. · Review Performance of the KPIs on a near term basis and develop plans for improvement in performance. · Stay in touch with the Client at the Process Owner level on a daily basis to review progress. · Ensure compliance with internal policies and procedures, external regulations and information security standards. Competencies & Skills Strong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business perspective regarding the internal functioning of BPO.Good networking capability and Client facing skills. Values & Behaviour · Customer Service orientation. · Quality Orientation. · People oriented. Competency Factors 1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence. 2 Initiative, Judgment, Drive and Innovation: The abil... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTM2NDE3NzU0P3NvdXJjZT1ndW10cmVl&jid=1490674&xid=3936417754

Higgovale

Recruitment Agency Branch Manager - Krugersdorp

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Snr Recruitment Branch Manager, Krugersdorp, R45ctc + Profit Sharing We have an opportunity for a Branch Manager in Krugersdorp. Requirements: • Minimum 10 years solution sales experience of which at least 6 years need to be within the recruitment industry, covering both Perm and TES Blue Collar recruitment • Minimum 6 years’ experience at Management level responsible for ensuring the running of a profitable business or as a budget owner – bottom line driven • Previous Sales and Operations Management experience, ensuring overall growth whilst servicing technical industries i.e., Petrochemical, Mining, Manufacturing, Automotive etc. • Proven track record of successful branch / operations, and generation of billings within the perm and TES environment • Good knowledge of the Labour Relations Act (LRA), the Temporary Employment Services (TES) industry, the Basic Conditions of Employment Act (BCEA), Bargaining Councils and Sectoral Determinations • Previous Industrial Relations (IR) experience and good knowledge of IR procedures • Excellent communication skills (both written and verbal) • Computer literate (MS Office) • Valid drivers’ license with own reliable vehicle (essential) Duties: • Facilitate strategic sales and operational planning and execution thereof • Ensure effective site operations and above average customer service • Conduct presentations at Board level to secure contracts / Service Level Agreements (SLA) • Monitor and evaluate strategic planning and evaluation with emphasis on gross profit and performance • Responsible for the operational efficiencies and service delivery of the branch • Client Relationship Management (internally and externally) • Responsible and accountable for the achievement of the branch budgets in line with nett profits • Develop and lead a high-performance team of staff by establishing key performance deliverables for each individual in line with supporting the objectives set out in the strategic plans and goals • Business Development and Marketing of RECRUITMENT AGENCY services to industries within the region • Quality assurance and compliance with Company policies and procedures • Responsible for effective management of Administration, Finance and Reporting • Conduct research on every client given to recruit for prior to sourcing of skills • Networking to ensure strong database of skills • Build a database in line with positions given to recruit • Placing of adverts for jobs allocated to ensure attraction of skill • Contact possible candidates, establish interest and interview for relevant positions within the desired time frames • Conduct detailed, competency-based interviews (target and selection) ensuring all detail and volumes are reflected. • Final check CV returne... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82OTgzOTQxNTg/c291cmNlPWd1bXRyZWU=&jid=1466154&xid=698394158

Kagiso

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We are looking for a Operations Manager / Business Development Manager, although this is not an office based position, the Head Office is based in Randburg, Johannesburg. Requirements: Bachelors degree in business administration, marketing, or a related field.Proven experience in retail /buying group/franchise management or a similar role, with a minimum of 10 years of experience in a regional or multi-unit management capacity.Strong business acumen with a history of driving revenue growth and achieving operational targets.Excellent communication, negotiation, and conflict resolution skills.Solid understanding of retail operation, including sales, marketing, and customer service.Ability to analyse financial reports and performance metrics to make data-driven decisions.Strong leadership abilities with the capacity to motivate and inspire teams.Exceptional organizational and time management skills, with the ability to prioritize and multitask effectively.Knowledge of legal and regulatory requirements related to a retail business- group.Willingness to travel within the region as required.Valid drivers license and own transport Position summary: As the Operations Manager, you will play a pivotal role in overseeing and supporting our business operations at store level. You will be responsible for ensuring the successful execution of our business strategies, maintaining strong relationships with our store owners, and driving business growth across multiple locations. Your primary focus will be to ensure store viability, brand consistency, provide operational guidance, and foster a positive store owner experience. This position requires strong leadership skills, business acumen, and the ability to effectively manage multiple stakeholders. Responsibilities: Business Support and Relationship Management: Provide ongoing support, guidance, and mentoring to store owners.Function as the main point of contact for store owners, addressing their concerns and resolving any operational or business-related issues.Conduct monthly site visits to ensure compliance with brand standards, operational procedures, and quality control measures.Collaborate with store owners to develop and implement effective sales and marketing strategies. Operational Excellence: Ensure adherence to operational policies, procedures, and brand standards at all stores.Monitor key performance indicators (KPIs), such as sales, stock holding, customer satisfaction and take appropriate actions to address any performance gaps.Conduct regular audits to assess operational efficiency and identify areas for improvement.Provide training and sup... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTQ1NTk3ODIxP3NvdXJjZT1ndW10cmVl&jid=1749287&xid=2145597821

Johannesburg CBD

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Description: My global client is searching for an Account Manager to work with clients in the Middle East, India, and Africa. -Uganda-Entebbe Africa, the Middle East, and India -Kigali, Rwanda, Middle East, India, and Africa Dar Es Salaam, Tanzania, United Republic of As Account Manager, you will accountable for driving the profitable growth by identifying pursuing and closing business opportunities for Tier 3 customers. They are the ultimate owner of the customer relationship by becoming the trusted advisor to the client. They will be ultimate owner of the customer relationship by becoming the trusted advisor to the client. This role will report to Account Director, you will be a part of Global Services team. What you will do: Drive all sales activities as per short- and long-term objectivesOwn and manage Tier 3 accounts up to 6 Tier 3 clientsCollaborate and support the (virtual) team involved in account management to ensure sustainable and profitable growthDevelop maintain and execute ongoing Account Development Plans reviews to ensure full alignment focus and quality on priorities that all growth potential is identified and addressed; and that all resources are fully aligned and effectively collaborate in achieving their objectivesEngage with relevant stakeholders to identify develop and implement growth strategiesManage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfactionGain deep understanding of the customers business needs and use this to identify opportunities and plan for the continued development of businessCreate opportunities to provide a unique or contrarian perspective during conversations; align unique insights to customer priorities and reframe the way customers view their businessBuild sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-dateEnsure all customer requests are dealt with and services delivered as per agreed scheduleWork with a virtual team of individuals from Business Development Solution Design Commercial Management Bid Management PricingManagement functions etc. effectively delegate and allocate work achieve highest alignment morale and engagement; coach/support individuals to support their growth and developmentIdentify resource needs from other functions plan and engage resources manage the team effectivelyDrive two-way communication; engage the customer by deliberately linking their business priorities to client value propositionLeverage individual value drivers; understand and influence wide range of cust... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzkzOTUzNDg1P3NvdXJjZT1ndW10cmVl&jid=1110302&xid=1793953485

Musina / Messina

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Position: Product Representative Location: Pretoria Job Type: Permanent Job Level: Junior to Middle Job Summary: Customer experience is a really important consideration in the modern world of business. For this reason, it is important that the service offered by the Product Representative to the design and retail customers is of a high standard. As the affordable countertop solution, its the brand that people can trust. Minimum Education Qualification: MatricDiplomaHave a valid driver’s license Personality and Skills Have a friendly and pleasant attitudeAlways be presentable and properly dressed in the provided uniformBe reliable, responsible, and have the ability to work independently without constant supervisionHave good people skills and be able to communicate in an appropriate wayHave the ability to undertake basic administrative tasks such as report writing and record keepingBe a competent driver and have a clean driving recordBe technically minded and have the ability to learn how to undertake minor technical repairs to installed surfaces where necessaryMust be computer literate Roles and Responsibilities: Establish and maintain a good relationship with owners, managers, and designers at each company through regular return visits and good service.Maintain a record of all product marketing material supplied to each showroomAttend all product warrant claims and report to the Market Development Manager on the findingsDeliver and install any product brand display stands that may be requiredSupport sales staff wherever possibleConduct a minimum of 35 to 40 calls per week. Each day’s calls should be planned in a logical basis so that companies that are close to each other are visited on the same daySubmit to the Market Development Manager a weekly call report to act as a record of calls and a database of contacts made.Communicate any matters of interest or changes in market conditions in that report.Plan regular visits to a database of kitchen companies, showrooms, and interior designers/agencies. On these visits, the focus should be to: Strengthen the relationship with the business, the individual, and the brandCheck and clean of all marketing and display materialsStock-up on missing samples and brochuresEnsure that all the display material is correctly branded and that all sales personnel know about the brand and... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTQ2NDcxMDY2P3NvdXJjZT1ndW10cmVl&jid=1209360&xid=1946471066

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