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Customer Support Agent - HermanusJoin a fast-growing fintech authorised by the South African Reserve Bank.Hermanus, Western Cape (On Site) | R18 000 - R25 000 per monthAbout Our ClientThe client is a fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services with a focus on innovation, agility, and service excellence.The Role: Customer Support AgentThis role exists to provide professional, computer-based customer support across multiple digital channels including WhatsApp, Facebook, and inbound/outbound calls. It contributes to the business by ensuring a smooth and positive user experience through account guidance and troubleshooting. The main focus areas include assisting with onboarding, resolving queries, and maintaining customer trust through accurate communication.Key ResponsibilitiesPossess 1-3 years of experience in a customer support or online service role.Provide real-time support to customers via WhatsApp, Facebook, email, and phone.Assist users with onboarding and account verification queries.Troubleshoot technical or account-related issues with efficiency and empathy.Escalate unresolved issues to the relevant departments when necessary.Document customer interactions and maintain up-to-date records.Collaborate with compliance and operations teams to ensure seamless service delivery.Work scheduled shifts, including weekends and public holidays as required.About You1-3 years of experience in a customer support or online service role.Strong written and verbal communication skills.Confident using computers, mobile apps, and online chat tools.Calm and professional when handling high-pressure situations.Fast learner with excellent attention to detail.Team player with a proactive and responsible attitude.Comfortable working shifts, including weekends and holidays.
https://www.jobplacements.com/Jobs/C/Customer-Support-Agent-Hermanus-1275043-Job-Search-3-25-2026-4-10-06-AM.asp?sid=gumtree
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Minimum Requirements:PhD Space Science/Space Physics/Applied Mathematics/Engineering(Electronic/Mechatronic)Minimum of 3 years of excellent research and publication track record that demonstrates the ability to do independent research in Space Physics with a preference for solar physics and heliophysics.Peer-reviewed publications with a preference for first-author papers within the last three yearsExperience in delivering lectures and seminars.Responsibilities:Undertake cutting edge research and development.International and national partnerships.Human Capacity development and outreach.General administration.Experience in research proposal writing.Participation in science advancement activitiesDemonstrated track record in human capital development with a preference for postgraduate student supervision.Programming skills with a preference for Python.The ability to work independently and as part of the team.Operational space weather ambitions.An advantage is having established or potential research contacts in other African countries.NRF rating would be an advantage.Excellent research and publication track record.Experience in delivering lectures and seminars.Research proposal writing.Human capital development.Programming skills in Python.
https://www.jobplacements.com/Jobs/S/Space-Science-Researcher-1274951-Job-Search-03-24-2026-10-30-41-AM.asp?sid=gumtree
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