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Shell Service Station- Convenience Store Manager Convenience Store Manager reporting to the Site Manager. Job Overview The Convenience Store Manager will be responsible for all the operational aspects relating to the shop, as well as to lead the team of employees to reach business objectives. Areas of Responsibility (Your duties will include but are not limited to) Receiving Ensure stock is received correctly according to company policy Oversee receiving area for stock counts, expiry dates and condition of stock Cash Handling Manage and control floats Oversee cashiers and cash handling protocol Ensure Cash-up documentation is managed procedurally Petty cash Perform random audits Stock Control Damages to be minimized and stock losses to be according to company policy Daily stock rotation Daily stock counts, as per schedule, from Stock Office must be correctly counted and reported Short dated stock to be reported daily Arrange stock-take preparations are done and manage process Security Open and close shop Complete daily managers check sheet General security awareness and accountability as senior on site People Management Ensure all staff and support people are well-versed in local hygiene requirements and explain to them the importance of why and how quality standards are to be assured Equip staff with the required tests and equipment to assure product standards are upheld Ensure staff is well versed in the requirements relating to stock rotation and shelf displays Identify staff development needs and develop them accordingly Evaluate staff performance and provide feedback and coaching as required Customer Satisfaction Establish and maintain good relationships with customers so that they feel they receive good value at all times. Ensure that Policies and Procedures are followed and amended to support an ever-changing environment. General Ensure correct freezer temperatures General Maintenance General day to day duties and ad hoc projects Reporting & Finance Record and report key performance indicators on a weekly and monthly basis Actively participate as a member of the team Performing any other task, not specified herein, which from time to time may be assigned by the Manager. To apply, send your cv via gumtree along with your salary expectations. Should you not here from us within 2 weeks please consider your application unsuccessful. Application expiry 30. 04. 2024

1mo

Brackenfell

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Shop Assistant Cashier X2 - Clicks De Korinvlij

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To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. *Job Objectives:* * To efficiently execute all operational activities at the point of sale in a timely and efficient manner. * To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. * To ensure the safe handling of cash at all times. * To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. * To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less. * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Knowledge:* * Basic maths calculations * Retail/FMCG background and understanding of merchandising and promotions principles * Understanding of stock management procedures * Knowledge of customer service excellence *Skills:* * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* Essential: * Relating and networking * Following instructions and procedures * Delivering Results and Meeting Customer Expectations Desirable: * Working with people * Persuading and Influencing * Planning and Organising * Coping with Pressures and Setbacks *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK2001MGR@clicks.co.za)(mailto:CLK2001MGR@clicks.co.za) *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK2001MGR@clicks.co.za)(mailto:CLK2001MGR@clicks.co.za) https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4ODM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235599&xid=1555_48839

Other

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Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager. *Job Purpose:* * To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities. *Job Objectives:* * To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. * To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration * To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times. * To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation. * To timeously and efficiently resolve all customer queries in line with the Companys policies. * To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets. * To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale. * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Qualifications and Experience:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at grade 12 level * Essential: Relevant Retail/Business Management qualification (External applicants) * 1 years experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment * Numeracy and stock management experience *Skills, Abilities and Job Related Knowledge:* * Understanding and application of financial management principles * Retail/FMCG background and understanding of merchandising and promotions principles * Knowledge of stock, cost, risk and compliance management procedures * Knowledge of customer service excellence * Knowledge of labour legislation and IR practices * Knowledge of competency based interviewing * Results and target driven * Sound managerial skills * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* * Leading and Super https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM4MTEwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231548&xid=1555_38110

Other

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Somerset West - Retail Manager reporting to the General ManagerJob OverviewThe Retail Manager will be responsible for all the operational aspects relating to the shop, as well as to empower and lead the team of employees to reach and exceed business objectives.Areas of Responsibility (Your duties will include but are not limited to)ReceivingEnsure stock is received correctly according to blind check receiving methodOversee receiving area for stock counts, expiry dates and condition of stock.Refer any differences / discrepancies to Assistant ManagerCash HandlingManage and control floatsOversee cashiers and cash handling protocolEnsure Cash-up documentation is managed procedurallyPetty cashPerform random auditsStock ControlDamages to be minimised and stock losses to be less than 0,3% of turnoverDaily stock rotationDaily stock counts, as per schedule, from Stock Office must be correctly counted and reported.Short dated stock to be reported dailyArrange stock take preparations are done and manage processSecurityOpen and close shopComplete daily managers check sheetEnsure that the alarms, cameras and all security systems are in working order, maintained and tested regularlyEnsure shop locks, roller doors and any other equipment are maintained.Manage the outsourced security guards to ensure adherence to all Company policies and procedures.General security awareness and accountability as senior on sitePeople ManagementPlan annual and interim labour requirements according to specific volumes and retail requirementsEnsure all staff and support people are well-versed in local hygiene requirements and explainto them the importance of why and how quality standards are to be assuredEquip staff with the required tests and equipment to assure product standards are upheldEnsure staff is well versed in the requirements relating to stock rotation and shelf displays.Identify staff development needs and develop them accordinglyEvaluate staff performance and provide feedback and coaching as requiredCustomer SatisfactionEstablish and maintain good relationships with customers so that they feel they receive good value at all timesProactively identify and resolve obstacles to customer service delivery in a timeous manner, implementing contingency plans when requiredEnsure that Policies and Procedures are followed, and amended to support an ever-changing environmentEnsure that correct processes are followed when dealing with IR issuesArrange any staff rotation between branchesManagement of casual staffGeneralEnsure correct freezer temperaturesGeneral MaintenanceGeneral day to day duties and ad hoc projectsReporting & FinanceRecord and report key performance indicators on a weekly and monthly basisManagement AccountsBudgetingAttend and actively participate in Monday morning meetingsTeamworkSupport department managers and co employees.Actively participate as a member of the teamPerforming any other task, not specified herein, which from time to time may be assigned by the https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUzNzQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1202065&xid=1266_53743

Somerset West

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A well-established organization in George is seeking a Retail Manager to join their team. Salary is to be discussed in interview.PLEASE NOTE:Should you apply for this vacancy and your skills and experience DO NOT match the inherent REQUIREMENTS of this position, YOUR APPLICATION WILL BE IMMEDIATELY DELETED. Please ensure that you READ and understand this advertised position BEFORE sending your CV to us, or otherwise you will just be wasting YOUR time and ours.Qualifications and Experience:Have a minimum of 5 years’ experience as a Retail ManagerHave a matric certificateDegree or Diploma in Retail Management or equivalentHave a valid drivers’ license & own vehicleExcellent communication & interpersonal skillsBe computer literate in MS Office (level 2)Be bilingualKey Performance Areas:ReceivingEnsure stock is received correctly according to blind check receiving methodOversee receiving area for stock counts, expiry dates and condition of stock.Refer any differences / discrepancies to Assistant ManagerCash HandlingManage and control floatsOversee cashiers and cash handling protocolEnsure Cash-up documentation is managed procedurallyPetty cashPerform random auditsStock ControlDamages to be minimised and stock losses to be less than 0,3% of turnoverDaily stock rotationDaily stock counts, as per schedule, from Stock Office must be correctly counted and reported.Short, dated stock to be reported dailyArrange stock take preparations are done and manage processSecurityOpen and close shopComplete daily managers check sheetEnsure that the alarms, cameras and all security systems are in working order, maintained and tested regularlyEnsure shop locks, roller doors and any other equipment are maintained.Manage the outsourced security guards to ensure adherence to all policies and procedures.General security awareness and accountability as senior on sitePeople ManagementPlan annual and interim labour requirements according to specific volumes and retail requirementsEnsure all staff and support people are well-versed in local hygiene requirements and explain to them the importance of why and how quality standards are to be assuredEquip staff with the required tests and equipment to assure product standards are upheldEnsure staff is well versed in the requirements relating to stock rotation and shelf displays.Identify staff development needs and develop them accordinglyEvaluate staff performance and provide feedback and coaching as requiredCustomer SatisfactionEstablish and maintain good relationships with customers so that they feel they receive good value at all timesProactively identify and resolve obstacles to customer service delivery in a timeous manner, implementing contingency plans when requiredEnsure that Policies and Procedures are followed, and amended to support an ever-changing environmentEnsure that correct processes are followed when dealing with IR issuesArrange any staff rotation between branchesManagement of casual staffGeneralEnsure correct fr https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5MDgyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126842&xid=1266_39082

George