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JOB OVERVIEWThe Branch Manager is ultimately responsible and accountable for the successful operation of the store, managing the employees of the branch, the achievement of sales targets and budgets, and for execution of company initiatives within the branch.
ROLE AND RESPONSIBILITIES
Plan and direct the day-to-day activities of the branch.Ensure excellent customer satisfaction, always!Seek ways to better promote the store, the product offerings and service within the store.Develop and maintain the store attractiveness, presentability & cleanliness.Ensure the branch is always adequately staffed by:
Initiating hiring in a timely manner when staff leave or when seasonality demands itDeveloping an appropriate scheduling plan for staffSupervise and assist staff in the areas of customer service, product knowledge, store maintenance, execution of promotions, company initiatives, branch administration and ensure that all staff are adequately trained to carry out their respective roles.Achieve sales and other targets, managing all controllable costs, with an overall view of maintaining profitability of the branch.Ensure product display in store is in line with merchandising guidelines.
Ensure a strong system of inventory management is implemented and maintained, with specific focus on:
Adequate inventory levels of appropriate products in conjunction with procurementMinimizing out of stocks in the branchImplementing stock counts in line with group directionEnsuring ordering is done accurately and in a timely mannerMaintaining contact with suppliers to ensure maximum efficiency in purchasing processMinimizing shrinkages and write-offsProduct range GP% targets are met by ensuring correct pricing and accurate capturing of receipts.
Ensure branch administration is operating effectively and in line with company SOP’s.Always ensure the safeguarding of the company assets within the branch.Ensure the store always remains clean and presentable.Personnel management, including selective HR duties.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Matric certificateIntermediate knowledge of Microsoft office programs, specifically Outlook and ExcelGood level of skill on retail ERP programs5-7 years retail management experience
PREFERRED SKILLS
Strong management and coaching skillsStrong organizational & planning skillsStrong inter-personal skillsGood sales and customer service orientationGood communication skillsProactive by natureMust have a high level of integrity and honesty
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc2NzYxODI3P3NvdXJjZT1ndW10cmVl&jid=1369909&xid=3576761827
2d
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Looking for someone with prior seafood experience and the ability to work under limited supervision. This person should also have problem-solving skills and an eye for detail.
Please use this link for more details and to apply online:
https://link.jobjack.co.za/?jobId=2cf80b35-de1f-46c3-b9e8-660c98f29749 Responsibility:Give every customer immediate and undivided attention.
Ensure a fresh and appealing display by keeping cases and displays clean and well-stocked.
Checking and ensuring the freshness and quality of products.
2d
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A well-established organization in George is seeking a Retail Manager to join their team. Salary is to be discussed in interview.PLEASE NOTE:Should you apply for this vacancy and your skills and experience DO NOT match the inherent REQUIREMENTS of this position, YOUR APPLICATION WILL BE IMMEDIATELY DELETED. Please ensure that you READ and understand this advertised position BEFORE sending your CV to us, or otherwise you will just be wasting YOUR time and ours.Qualifications and Experience:Have a minimum of 5 years’ experience as a Retail ManagerHave a matric certificateDegree or Diploma in Retail Management or equivalentHave a valid drivers’ license & own vehicleExcellent communication & interpersonal skillsBe computer literate in MS Office (level 2)Be bilingualKey Performance Areas:ReceivingEnsure stock is received correctly according to blind check receiving methodOversee receiving area for stock counts, expiry dates and condition of stock.Refer any differences / discrepancies to Assistant ManagerCash HandlingManage and control floatsOversee cashiers and cash handling protocolEnsure Cash-up documentation is managed procedurallyPetty cashPerform random auditsStock ControlDamages to be minimised and stock losses to be less than 0,3% of turnoverDaily stock rotationDaily stock counts, as per schedule, from Stock Office must be correctly counted and reported.Short, dated stock to be reported dailyArrange stock take preparations are done and manage processSecurityOpen and close shopComplete daily managers check sheetEnsure that the alarms, cameras and all security systems are in working order, maintained and tested regularlyEnsure shop locks, roller doors and any other equipment are maintained.Manage the outsourced security guards to ensure adherence to all policies and procedures.General security awareness and accountability as senior on sitePeople ManagementPlan annual and interim labour requirements according to specific volumes and retail requirementsEnsure all staff and support people are well-versed in local hygiene requirements and explain to them the importance of why and how quality standards are to be assuredEquip staff with the required tests and equipment to assure product standards are upheldEnsure staff is well versed in the requirements relating to stock rotation and shelf displays.Identify staff development needs and develop them accordinglyEvaluate staff performance and provide feedback and coaching as requiredCustomer SatisfactionEstablish and maintain good relationships with customers so that they feel they receive good value at all timesProactively identify and resolve obstacles to customer service delivery in a timeous manner, implementing contingency plans when requiredEnsure that Policies and Procedures are followed, and amended to support an ever-changing environmentEnsure that correct processes are followed when dealing with IR issuesArrange any staff rotation between branchesManagement of casual staffGeneralEnsure correct fr
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2y
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George - A leading brand retailer is looking for a confident, motivated, positive, and resilient individual who can think laterally to join their Planning department as the Head of Planning. DescriptionTo deliver the consolidated company seasonal merchandise plans, location plans, assortment plans and monthly forecasts to the relevant stakeholders.To consistently ensure the execution of consolidated seasonal merchandise plans, location plans and assortment plans to meet the specified KPIs.A focus area will be the management and improvement of stock turnsTo provide accurate and on-time business information, align actions and manage deviations to achieve agreed merchandise objectives.To develop and influence cross functional partnerships in all specified key relationshipsTo develop empower and lead the planning team by implementing sound people management practices and creating a high-performance culture.EducationEssential 5 years merchandise planning experience of which at least 3 years is at management/senior level within clothing and or footwear retail environment.Knowledge of the retail merchandise cycle with a branded (preferred) footwear business with regards to Buying, planning, logistics and stores.Proficiency in advanced Microsoft Office Packages (Excel, Word, Outlook andPowerPoint skills - proficiency in G-Suite advantageous)A Grade 12 /Matric certificate is a minimum requirement.A relevant business qualification would be an advantage.A strong logical thinking and analytical ability with excellent numerical skills and the ability to be accurate and pay attention to detail.Has a high energy level and is performance-driven and deadline-orientated.Excellent planning, organizing and time management skills.Ability to remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances.Ability to multi-task and to deal with complexities, use initiative to solve problems.Excellent interpersonal, people and team management and leadership skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5MjEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131882&xid=1266_39213
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PLEASE NOTE: PRIOR EXPERIENCE WORKING IN A JEWELLERY STORE IS MANDATORY.A solid understanding of jewellery, gemstones and diamonds.Contactable references.Proficiency in both English and Afrikaans.Applicants without relevant jewellery experience will NOT be considered.Are you passionate about connecting with people, showcasing exquisite jewellery, and making every customer feel truly special? Goldsmiths Knysna is on the lookout for a dynamic and personable Salesperson to join our team and contribute to our legacy of exceptional customer experiences.Goldsmiths Knysna is a well-established and renowned manufacturing jeweller situated in the heart of the enchanting town of Knysna. With a rich history spanning over 16 years, we take immense pride in our commitment to crafting exquisite jewellery and providing unparalleled customer service. Our showroom is a haven of creativity, elegance, and beauty, where dreams are transformed into cherished pieces of art.As a Salesperson at Goldsmiths Knysna, you will:Engage: Extend a genuine and professional welcome to customers, guiding them through our exquisite collection and personalized offerings.Educate: Share your expertise on jewellery styles, materials, and craftsmanship, enabling customers to make well-informed and meaningful decisions.Foster Relationships: Establish rapport with customers, comprehending their preferences and needs to provide individualized recommendations.Craft Memories: Participate in significant moments in customers' lives – whether assisting them in finding the perfect engagement ring or a thoughtful gift.Uphold Excellence: Sustain the highest service standards, ensuring every customer departs with a positive and memorable encounter.Qualities We Look For:Exceptional Communication: Remarkable interpersonal skills, facilitating effective connections with diverse customers.Jewellery Passion: Genuine enthusiasm for fine jewellery and a curiosity about the narratives surrounding our products.Sales Acumen: Demonstrated success in sales or customer-focused roles, showcasing your ability to close deals and exceed targets.Empathy and Attentiveness: True consideration for customers' desires, coupled with the ability to tailor suggestions to their unique preferences.Team Player Attitude: Collaborative mindset, fostering teamwork and cultivating a welcoming, successful sales environment.If you are a jewellery sales professional with a proven record of success and a passion for exceptional service, we encourage you to apply for the Salesperson position at Goldsmiths Knysna. Share your CV, along with details of your jewellery sales experience, at sales@goldsmiths.co.za
25d
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A Reputable Business in George is looking for a Counter Assistant for one of their Branches. Will suit somebody who is bilingual, a hard worker, friendly & someone who works well in a Team. This is a Temporary Position which could become Permanent. The Position will begin mid April 2022. Please send CV to fieldct777@gmail.com. Working Hours: 08:00 - 17:00 Monday to Friday & 08:30 - 13:00 one Saturday every 2 weeks. Salary to be discussed at Interview. Will be based on Experience. Starting Salary is between R4,300 & R5,000 Gross to be reviewed after 3 months. If no response is received within 2 weeks unfortunately your Application was unsuccessful
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2y
Ads in other locations
1
We are
searching for presentable, super SALES FLOOR MANAGER to join their team in
Paarden Eilend, Cape Town. The ideal
candidate should possess a combination of industry knowledge, business
management skills, and a sales and customer-focused mindset to ensure the
smooth operation and success of the business.
Working hours:
Monday to Friday, 8.00 am to 5.00 pm. Alternate weekends, Saturday 8.00 am to
3.00 pm, Sunday 9.00 am to 2.00 pm. Alternate Public Holidays, 9.00 am to 2.00
pm.
KEY
RESPONSIBILITIES :
-
Manage and mentor the sales team on service standards, product
knowledge, and customer interaction
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Resolve customer queries and complaints promptly
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Develop and maintain high customer satisfaction levels
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Drive sales by ensuring that deals are closed by internal Sales
Representatives
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Setting and monitoring sales budgets (monthly and annually) and
achieving sales targets
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Ensure displays and pricing on the sales floor are updated and correct
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General upkeep, maintenance, and attractiveness of the sales floor
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General sales administration
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Ensure compliance with company policies and procedures
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Preparing training programs and training reps on weak areas
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Monitor and control days off and leave
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Using the disciplinary procedures, if appropriate, to correct
unacceptable behavior. Monitor reps attendance and conduct and initiate
appropriate counseling or disciplinary action where necessary
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Liaise with the Head Office Marketing Department and Branch Manager in
creating the monthly advertising schedule, input on current adverts and advise
on current in store trends
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Responsible for opening and closing of store as per internal roster
Key Requirements
·
Matric
·
Diploma in Management
·
Minimum 5 years sales management experience
·
Strong leadership and supervisory skills
·
Excellent communication and interpersonal skills
·
Problem-solving and decision-making capabilities.
·
Must have strong attention to detail, administrative and organisational
skills.
·
Proficiency with MS Office and ERP systems for Retail.
Salary – R 25 000 CTC
Start:
ASAP
To apply for the Sales Floor Manager | Cape
Town | Tiling industry positions please send your detailed CV in a Word
document and a recent photo of yourself.
ONLY SHORTLISTED CANDIDATES WILL
BE CONTACTED.
Disclaimer
Personal information received from
applicants will only be processed for the purposes obtained as disclosed in our
privacy policy. By applying for this job you accept that we can process your
personal information as specified and you agree to our privacy policy found on
Recruit for Africa website. Recruit for Africa (Pty) Ltd has safeguards in
place to ensure the confidentiality of this personal information.
12h
1
DC Meat is seeking an Office Assistant for butchery in Springbok.
The ideal candidate must have a grade 12 certificate and 4 years previous experience in retail in this role.
Must be computer literate.
Must have own transport.
Please forward your CV to chantel@dcmeat.co.zaResponsibility:Managing cashiers, till floats, cash ups, daily banking and liaising with CIT.
Ordering of stock, checking in of stock, matching PO to GRV to invoice & conducting stock take.
Submission of staff hours, leave forms, etc.
General admin duties.Job Reference #: offp1Consultant Name: Chantel Brown
2d
1
DC Meat is seeking an Office Assistant for butchery in Vredenburg
The ideal candidate must have a grade 12 certificate and 4 years previous experience in retail in this role.
Must be computer literate.
Must have own transport.
Please forward your CV to janine@dcmeat.co.zaResponsibility:Managing cashiers, till floats, cash ups, daily banking and liaising with CIT.
Ordering of stock, checking in of stock, matching PO to GRV to invoice & conducting stock take.
Submission of staff hours, leave forms, etc.
General admin duties.Job Reference #: offb1Consultant Name: Chantel Brown
2d
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Our IT team is looking for an innovative, independent thinking Functional Analyst who exercises good judgement. This person must have a high level of technical expertise, be passionate about IT processes, methodical and be solutions focussed. The primary purpose is to work in conjunction with business, system application & integration teams and vendors to enhance and solve problems related to the ERP and related systems.Functional Analyst will be responsible for requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to best practices and statutory requirements. The Functional Analyst will provide effective administration and support for the Financial and Procurement systems and its users.REQUIREMENTS Key accountabilities of role: Software Configuration, Testing and Support Support and manage interfaces between Financials and other systems Requirements analysis, solution mapping, configuration, and documentation of the same, to address business requirements. The definition and execution of test plans and procedures Work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility, support and user satisfaction Create end user reports and extract data from the Enterprise Resource Ensure the proper functionality and support of ERP and related systems System administration of ERP Key experience and skills required: Completed a tertiary qualification in Information Systems or Analysis related field. At least 3 years functional systems experience in a technology solution delivery environment Ability to work with and utilize Sage X3 ERP and or Oracle systems Strong problem solving and Analytical ability Accuracy, attention to detail with good mathematical skills Finance background will be beneficial Procure to Pay background and experience Solid understanding of configuration management and the systems development lifecycle with a working knowledge of script development Excellent customer service skills with ability to interpret end user questions and troubleshoot. Ability to test and configure new software developments, releases and upgrades Ability to convey technical processes and terminology into easy to understand language. Ability to maintain confidentiality of sensitive information. Ability to read, write and interpret documents such as procedure manuals, technical specifications, work instructions, and software manuals. COMPUTER SKILLS: Proficiency in one or more o
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2y
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Buyer RequiredWe are looking for a self motivated, target driven outgoing individual to join our team. Previous purchasing experiance would be an advantage Good product knowledge recommendedBasic + CommsPlease send updated CV to parow@cashconverters.co.za
1d
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Food Lover’s Market Stellenbosch requires a kitchen supervisor.
Individual must have the necessary knowledge required and the ability to lead a
team.
Duties will include (but is not limited to):
·
Day to day running of production kitchen.
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Daily production planning and execution.
·
Stock control including weekly stock takes, waste
management, ordering and shrinkage.
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Interacting with customers.
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Food Safety and hygiene.
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Developing and planning new products.
Individual must have a minimum of 2 years kitchen supervisor
experience to apply.
To apply forward your CV with contactable references to hr.stellenbosch@flm.co.za.
Position is available in Stellenbosch and individuals within Stellenbosch area
will be considered first. No other vacancies are available and only individuals
meeting the companies’ needs will be invited for interview. Closing date for
applications will be Friday 3 May 2024.
1d
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Retail store
in the heart of Stellenbosch will soon be rebranding and require a butcher/butchery
manager to head up expanding butchery. Individual must have the necessary
product knowledge including different cuts and the ability to lead a team.Duties will
include (but is not limited to):1. Day to day running of butchery.2. Production.3. Stock control including weekly stock
takes, waste management, ordering and shrinkage.4. Profit and sales reports.5. Interacting with customers.6. Staffing.7. Food Safety and hygiene. 8. Merchandising.9. Opening & closing of store.Individual
must have a minimum of 5 years butchery management experience to apply.
To apply forward your CV with contactable
references to archipax105ptyltd@gmail.com. Position is available in
Stellenbosch only and individuals within Stellenbosch area will be considered
first. No other vacancies are available and only individuals meeting the
companies’ needs will be invited for interview. Applicant must provide own
transport. Closing date for applications will be Friday 3 May 2024
1d
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DC Meat has a vacant position for a blockman in our butchery in Paarl
The ideal candidate will reside in the Paarl/Wellington area and have a minimum of 4 years experience.
Please send your detailed CV with references to chantel@dcmeat.co.zaResponsibility:Key areas of responsibility:
Highly skilled in knowing different cuts of meat
Usage of butchery equipment
Deboning of all fresh meat
Weighing of products
Sorting of meat into designated areas
Ensuring stock availability
Ensuring FIFO is maintained.
Reporting to store manager or senior management
Job Reference #: BLOCK1Consultant Name: Chantel Brown
2d
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RETAIL FLOOR SALES/R7500/BENEFITS/MAITLAND AREA**5.5 DAY WEEK **SNAP THIS ONE UP AND WORK A 5.5 DAY RETAIL WEEK in fast pacedenvironment within the realms for interior decor/similar. You will need tohave a min 3-4 yrs previous retail experience in floor sales, housekeeping,merchandising, have excellent communicationskills (Eng/other), possess a good energy level - able to work on own or aspart of a team. Snr certificate, residing in northern subs and credit/criminalclear. SOUND LIKE YOU ?? EMAIL TODAY TO margot@newerarecruiting.co.za or call 065 808 3063 office hrs only
2d
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Who we are: We are a premium South African retailer with a dynamic culture and environment.
What we do: We cater to our customers food and clothing needs.
What we are looking for: We are in need of an innovative and creative Store Designer who has strong design concept skills.
What you will do:
Interpret design and retail trends by conducting benchmarking analysis on our competitorsDevelop and design in-store concepts including colour, materials, look, feel etcDesign equipmentBrief the Architect to accurately complete detailed drawings based on concepts developedBrief Procurement and Equipment Manager on new equipment detail and quantitiesProvide input to the implementation plan for all new store layout changes, by consulting with Sales Management and Space Planning teamsConduct store visits to ensure that concept designs are accurately implemented
What you must have:
3/4 year technical degree e.g. Bachelor Architecture, Bachelor Industrial Design, National Diploma/Bachelor Interior DesignUp to 5 years retail and commercial interior/architecture design experienceCommercial skillsSuperior computer drawing and 3D skillsCreativity, awareness of design trends, brand buildingAnalyse and interpret informationSpatial, dimensional and proportional orientationExcellent attention to detail
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2d
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Purpose of the Job
This is an exciting opportunity for you to join our dynamic team of Business Analysts at one of South Aricas largest retail and wholesale group of companies.
You will be part of delivering business and technology solutions across the group of companies to some of the most recognised South Africa Retail brands and you’ll do it by working on the best of breed of technologies. The Business Analyst Team Lead is responsible for leading and coaching a team of Business Analysts to maximise productivity and increase business delivery within the Business Analysis space.
Job Objectives
Information seeking and analysis - align closely with business and delivery stakeholders around strategic roadmaps.
Assist to shape the demand for the specific area.
Assist with lean business cases / PAC / Board approvals.
Perform high-level analysis activities in the CE cycle (assisting to unpack features, identify high-level impacts and dependencies etc).
Ensures E2E processes are documented, understood and aligned with business and architecture.
Solid understanding of E2E for area of responsibility.
Leadership, facilitation and Influencing and collaborating with stakeholders (within IT and Business) to identify and consider opportunities for improvement and efficiency.
Promote best practices and persuade stakeholders to change practises and consider other alternatives.
Coaching and mentoring for BAs in BA tools, standards, best practices, processes and delivery.
Promoting a culture of collaboration and cross-discipline engagement within the team; ensures that the contribution of others is recognised through formal reward processes and also gestures of informal recognition.
Lead a team of BAs.
Communication, building and maintaining relationships.
Assist with identification of resources to be allocated to work requests based on specific knowledge areas or skills.
Foster a partnership between business stakeholders, delivery teams, architecture and the rest of the BA community; identify business and organisational constraints affecting options for change.
Align with the PMO and Business on upcoming projects, initiatives and work request, so that the company can start planning and communicating this and anticipate resource requirements to ensure that resources are brought on board / assigned timeously.
Collaborating with all disciplines and benchmarking value adding solutions.
Evaluate and improve solution assessment and validation.
Eliciting and analysing cultural, business and organisational constraints effecting options for change.
Continuously support the business environment and provide recommendations for improvement and being an https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDk2MjY2ODMyP3NvdXJjZT1ndW10cmVl&jid=1057594&xid=1496266832
2d
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A leading retailer has a great opportunity for a Risk Engineer.
Responsibilities
Provide support in the management of risk mitigation focusing on compliance and regulationsResearch and keep up-to-date with regulatory requirements and best practicesAssist in the development and continuous improvement of projects and initiativesProvide project management support through the ownership and delivery of initiativesPerform administrative tasks (data capturing and processing and verification of designs, reports and other deliverables)Liaise with various stakeholders to identify and define requirements, scope and objectivesAssist with preparing and documenting project proposals, standards and operating proceduresProfessional handling of coordination, correspondence, queries and feedback to internal stakeholders and external service providersAssist with stakeholder management and communications, including status reporting, meeting minutes and other project documentation to various stakeholders
Requirements
Technical and/or project management-based education is preferredExperience in a similar roleExperience within a regulatory, building control, health and safety or risk management environmentExperience in an FMCG, Technical and Engineering environment is advantageousAbility to review technical documents such as standards, proposals, designs, budgets, etcProject management and administration skills and knowledgeData processing and analysis skills in MS Office applications (Excel, Word, Powerpoint) is advantageousGood written and verbal communication skillsEqually capable of working independently or in a team (collaborative) environmentDiligent in following instructions and proceduresAbility to use initiative in dealing with challenges and when they ariseA high level of self-motivation and ability to set and meet goals
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2d
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One of Africa’s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.
Purpose of the Job
You will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coaching, developing and inspiring them in all areas required to meet the companys standards.
Job Objectives
People Management
- Provide front line direction to Customer Service Centre Agents ensuring quality service is provided in each interaction
- Facilitate effective communication between team and management to ensure the best possible responses and complaint handling procedures are achieved
- Enforce operational guidelines and update all team documentation to ensure the team is aligned with the company’s customer care values and policies
- Maximise productivity through effective staff scheduling and management of absenteeism
- Ensure staff competence and provide support and regular feedback on performance
- Manage personal improvement plans for agents
Quality Management
- Conduct spot checks on CRM system to ensure accurate and complete information
- Monitor calls to improve quality, minimise errors and track employees performance
- Conduct advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries
- Provide communication and training to ensure Agents are fully informed of all new information related to products, procedures, customer needs and company related issues and changes or actions
Internal Communication
- Monitor and ensure service level, productivity and performance metrics are met for the team. Track and report progress to management on both positive and negative trends
- Clearly communicate complex issues to senior management in order to gather information to assist in handling such matters efficiently and effectively and report back or alert on issues that needs to be brought to management’s attention
- Liaise with internal operational and other stakeholders to gather information about issues raised with the Customer Service Centre for further discussion with management in order to facilitate swift resolution of customer complaints
Customer Service
- Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution
- Recognise and identify operational issues or gaps that may have a negative impact on the customer experience or operational efficiency
- Identify opportunities to enable automated tools and applications for Custome...
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2d
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Job Purpose:To design, develop and implement the IT business intelligence, integration and data enablement strategy, aligned to the group and IT strategy in order to support business operations.
Job Objectives
To develop and implement an integrated IT business intelligence, data enablement and integration roadmap in line with group and IT objectives.To align delivery of IT data enablement, service and change management plans to support delivery of business strategy.To develop and manage delivery of the service management framework and processes in order to enable up-time service and quality.To assess and document current IT landscape and integration points, identify areas of suboptimal operation and provide recommendations for improvement to ensure optimal operations. To drive delivery of IT change and release management processes for all IT business projects in line with business requirements, policies, standards and best practice.To monitor, evaluate and report on SLA management and collaborate with internal, externaland 3rd party providers to ensure delivery of agreed services and levels.To conduct research on the industry trends and best practices and identify opportunities for improvement and innovation in order to meet business objectives.To drive adherence to governance processes, standards and group policies to mitigate business risks.To manage financial, human and other resources in order to deliver the operating plan and achieve business objectives
Job related skill
Project managementDevOpsNegotiations skillsInterpersonal CommunicationStrategy development and implementationIT Application developmentBI and integration managementPeople management (D)Presentation skills (D)Verbal and written communication skills (D)Budgeting and finance management (D)
Job experience
5 years senior IT leadership experience3 years managing BI and Integration team/ function.5 years’ leading IT service operations/ management team/function5 years’ experience data management3 years IT project management experience5 years IT application development and support experience3 years’ retail experience (D)3 years’ enterprise architecture leadership experience. (D)5 years’ experience managing a team/ team responsible for architecture design, systems lifecycle/infrastructure planning and operations. (D)
Education
3-year tertiary degree or diplomaBI, MDM, Integration certifications (D)Post graduate degree or qualifications. (D)Leadership development. (D)
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2d
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